Poor Customer Service

I was very disappointed with a customer service. As soon as I paid up front for five promotion treatments (massage) I wasn't considering a customer anymore. I made an appointment for myself in September. I was very excited because their facility looked lovely and I was looking forward to a combination of hydro massage and far-infrared heated massage. After a long work day I was due to visit, I got a call from the office telling me they had to cancel my reservation because a previous client didn't show up.

Same situation had happened when I booked time to redeem a Groupon for the first trial. I got a call they had to move my appointment for couple hours ahead.

I have heard that Unique Health & Wellness gives a great experience and great massages. They probably do, but they also don't keep track of their scheduling very well, and in my case they acted like it wasn't a big deal.

The basic business credo of, "the customer is always right" was not followed and I was irked by the way I was treated. This experience ruined an otherwise pleasant massage.