Poor customer service. Unhelpful staff. Not ready to help customers find things they are looking for. Seems like they don't care about customers.
As a kid born in the 1970's, hearing about Toys R Us was a big deal. An entire store devoted to children's toys. I grew up in a city without a Toys R Us and never got the chance to go when I was a child.
Now that I have a child of my own and live in Waterloo Region this is the Toys R Us that I am close to. I must say this store does not have the appeal my idealogical childhood expected and... more
This review is for Babies R Us.
Being the only department store for baby products, the selections are poor, the merchandise is generally over-priced, and the display is messy.
The biggest problem is the staff there. They are not helpful nor efficient. I have been there more than ten times buying and returning things, and had to wait over 15 minutes every time, which was just frustrating.