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We purchased a Shermag Lancaster crib. It arrived FULL of bugs and bug larvae. The store insisted we pay for shipping for return/new crib, and instead they sent a dresser. The store manager was incredibly rude and unwilling to help rectify this situation and didn't think bugs in a baby bed was a huge issue.
Poor customer service. Unhelpful staff. Not ready to help customers find things they are looking for. Seems like they don't care about customers.
As a kid born in the 1970's, hearing about Toys R Us was a big deal. An entire store devoted to children's toys. I grew up in a city without a Toys R Us and never got the chance to go when I was a child.
Now that I have a child of my own and live in Waterloo Region this is the Toys R Us that I am close to. I must say this store does not have the appeal my idealogical childhood expected and... more