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1 stars 1 reviews

The Grill Restaurant

22-160 University Ave W
Waterloo, ON  N2L 3E9

(519) 888-0020

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Reviews [1]
English
1 star rating
BigE September 18, 2009
Simply Overpriced and Overrated!

I'm not sure how this place got voted for the best burger in town, it must be self acclaimed, or the owner has a huge family and they swung the votes?

My first impressions were, well, gross. The place smells of deep fryer, sure I know it's a burger joint but seriously well maintained equipment and clean oil do not smell nearly as bad as old re-used oil and judging from the brown, almost black bubbling pool my fries were cooking in I'd say the last time the fryer got a good cleaning was well....when did they open for business?

Ok, so on to the burger, meh, tasteless, soggy, extremely underwhelming albeit a decent size. Seriously take a steakette and throw it on your bbq and you've got a burger that tastes 100 times better.

The fries were ok but really, how hard is it to cook fries? Again the portion size was huge.

I placed a take out order and nobody asked if I wanted napkins, condiments, no hello, no thank you, no goodbye, nothing. simply no customer interaction at all. It was like they were ignoring the customers and staff just stood behind the counter talking amongst themselves with the occasional flip of the patty.

So I ask for some ketchup totake out with my fries and they give me a few packs of Sunspun ketchup, are you kidding me....I just paid $9.00 for this c@!%!y burger with fries and a pop and you throw substandard ketchup my way. It's Heinz or nothing,the fact that they stocked this other garbage is a clear indication that they do not care about quality, only profit. Keep the ingredients as cheap as possible to maximize profit. I'm all for profit but seriously, when you charge someone $9 for a fast fry burger you'd better damn well use the good stuff.

At least the pop they gave me was in a can, I wouldn't be surprised when they do their next profit review they'll bring in soda pumps and water it down.

If you like a lot of food and don't care how c@!%!y it is or how much you'll have to pay for it I guess you've found your hole but I'll never be back!

Business Description from the Web
English
August 28, 2013

The Grill Restaurant offers these services: restaurant.

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