Supremely Upset Customer

I found these guys on LivingSocial under the business name Wash Cruiser, and their ad on that website linked back to here. The ad read “car detailing” for 39 dollars. I thought it would be a good deal. I purchased the deal thinking I was going to get a half decent interior and exterior cleaning. I have heard of these mobile-detailing companies I figure I try one out. On their website they mention they bring everything with them so figure they had their own vacuum cleaners and stuff they needed to clean the car. It was to my dismay when they arrived 45 minutes late they asked for power and water source, and then proceeded to use old shop vac in my garage. I thought they may have special tools to clean cars with but I was wrong.

I was working at the time so I did not get to see the whole job until I was finished work. I have to say I was not impressed. They told me that my carpet needed a shampoo and it costed 20 bucks a corner just within the drivers seat area! I declined that offer. When they left, I noticed that the lower half of my car had more dirt on it then before it got washed. when I looked around the car, I noticed that the two wheels on the passenger side were completely neglected.

I gave feedback to the owner who told me that car-detailing was a “dubious” term that social networking sites like LivingSocial use and he cannot claim any responsibility. I politely asked him if there was anything he could do to make things right and he said there was nothing he can do. If you are looking for detailer/car washer that does a good cleaning and stands by their work you might not want go to these guys.