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Superior Bridal & Floral Boutique

7703 Kennedy Rd
Markham, ON  L3R 0L7

(905) 477-1540

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Reviews [2]
1 star rating
CL June 09, 2010, (Edited June 10, 2010)
Worst experience at Superior Bridal

Superior Bridal - 7703 Kennedy Road, Markham, Ontario

Wedding dress shopping experience – June 9, 2010

I was at Superior Bridal as the maid of honour for one of my best friends. The bride, the mother, and I attended the appointment. The first impression of the store was not great as it is in rundown house, but we thought we would give it a try because you never know what you can find. The store does have nice dresses and accessories; however, the service from the consultants was appalling.

It started when I took a picture of the bride in her favourite dress while our consultant was away checking the price. Little did I know I was being watched taking the photo by another consultant in the other room. Instead of the consultant approaching me and explaining that photos are not permitted in their store, she waited until our consultant came back and told on me. We explained that we did not know, but both consultants insisted on following through with a lecture about taking photos in their store. The lecture lasted about 10 uncomfortable minutes which reminded me of being in the principal’s office in middle school.

The bride, the mother and I were all so put off and uncomfortable due to the situation that we decided we would leave. Upon leaving our consultant felt it was appropriate and necessary to once again remind us that we should ask before taking photos. We made it clear that we got it the first time they told us. We went to Superior Bridal in hopes of finding a dress, not to be lectured by bridal consultants, who, in my opinion, are rude, condescending and out of date. While this situation was the most disappointing part of the store experience, there were other problems as outlined below.

• The consultants have no idea about prices we were constantly being told how the prices are always changing and they do not know when it will happen – making us feel pressured to buy the dress sooner rather than later because the price may go up.
• The consultant was constantly telling completely irrelevant stories instead of focusing on picking/pulling dresses for the bride and getting her in and out of the dresses.
• The consultant never even asked what style the bride was looking for, she only asked us where we had been shopping prior and shared her feelings of those stores -- as if we cared.

Long story short – instead of Superior Bridal making their customers feel welcome and excited they made us feel very uncomfortable. WE WILL NEVER GO BACK!!!!

1 star rating
Ami December 29, 2011
Horrible experience!!

This was the first place I booked to go look for my wedding gown!! The experience was so bad that I almost burst into tears.. Although I had an appointment, when I got there nobody even greeted us.. After a while we were asked to look through the dresses (the colourful bridesmaid dresees, although we were not there to shop for bridesmaids) till somebody come and take us!! Meanwhile we could hear one of the consultants yelling at an old respectful couple over some styles! The lady who took me was so rude and frowned! She didn't even give us a smile.. Asked me briefly about the type of gown I like and my budget!! She brought the complete opposite of what I asked! When I told her I don't like the dress, she told me that I have to try it anyways.. I offered to show her some pictures of the dresses I like and she refused to look at them.. As if she has to choose the dress for me and me, the bride, have no say in it!! My sister then, found a dress close to the style I like, she refused to bring that down for us.. Necessarily to mention here that the price point was half of what I asked her and have a feeling that was why she didn't let me try it on..

All in all, it was the worst customer service of my life.. Not to mention that I have to look back on my first wedding dress experience all my life and remember this horrible experience..

Dear brides, please don't consider this place for your dress shopping, if you're seeking an easy fun transaction..

Other Reviews from the web
Worst bridal store ever!!!!
October 23, 2011

This is the worst bridal shop ever, the house looks bad from the outside to start, i guess that should have been i sign you change in front of other people which is weird the lady that helped me (not the owner) was so rude, she was rolling her eyes at me the whole time, it was like she was so irratated that she had to put me in dresses, and i only tried on about 6 !i came from out of town... more

Brought to you by n49

September 28, 2011

If i could I would give this store a big fat 0!!! This place looks like an old run down, very dirty cottage! My sister is getting married and foun her dress there so she decide to get the bridesmaids dresses there as well. Bad decision! They order all the bridesmaids dresse way too big! For ex. For someone who is a size 8 they order a size 16! Why u might ask? Here's why bc they r greedy and... more

Brought to you by n49

Non member
September 15, 2011

It's very strange that every couple of weeks there is a five star review.Anyway personal experience not great.I cannot go in to detail at this time,however in the future

Brought to you by n49

Business Description from the Web
September 13, 2013

Superior Bridal & Floral Boutique offers these services: weddings.

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