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Steveston Marine & Hardware

1667 5th Ave W
Vancouver, BC  V6J 1N5

(604) 733-7031

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Reviews [1]
1 star rating
RickFi January 23, 2011
They do not honour their own WRITTEN refund policy!

Had a poorHad a horrible experience there today. I tried to return $200 of products I received from my wife as a Christmas present, which I could not use. She had bought them in early December & they have a 14 day policy to return for a full refund, which obviously we could not meet.
But they have a WRITTEN return policy at their checkout which states a 15% restocking fee if returned after 14 days. They refused any me any credit & would not accept the return, even though I had the original receipt & both products were in their original packaging. When I approached the manager for help, he ignored me & refused me any credit.
This is a lame business, that does not stand behind their products, nor their own WRITTEN return policy.
It's too bad, as I have just bought a 1986 Beneteau 375 & was hoping to inquire about replacing up to $10,000 of 25 year old B&G electronic instruments while I was down there, among other things. I'm taking ALL of my business to West Marine, as they know how to treat a customer properly!

Business Description from the Web
June 29, 2013

Steveston Marine & Hardware offers these services: boats.

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