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This location appears to be poorly managed. The drinks take a lot longer than most Starbucks. They will often get your name wrong, order wrong and don't even apologize after they make a mistake.
No exaggeration, I walked into this Starbucks on a quiet weekday evening. There weren't many people in the place and only one other person in front of me in line. I ordered a coffee frap and ended up waiting almost 10 mins, even though like I said before there was only one drink in front of mine.
Finally, after waiting patiently for 10 minutes too long, the lovely barista handed me my drink....
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The new Starbucks location at Castlefield & Caledonia is a hipster oasis in an otherwise hangout-less area of town. It's bright and beautiful, with comfy club chairs and long tables to work at. That being said, this is still mostly a place where local workers stop off for their afternoon coffee fix, so a few more staffers during the afternoon rush would be advisable.