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1 stars 1 reviews

Star Photo

NO-3 Unit 918 Rd
Richmond, BC  V6X 2X9

(604) 270-3951

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1 star rating
MakingItRight12 April 03, 2012
Can't believe this place is still in business

We went to this place at the suggestion of Costco because we needed a passport photo for our newborn and Costco doesn't take baby passport photos (who knew?). My wife went in and was charged just over $16 for 2 photos. The employee (I think he was the owner as well) quickly took 3 photos without even showing my wife and said that they would be ready in 20 minutes. We went back to pick up the photos and the one that he gave us was horrible. Our baby had the "not ready for the photo" expression as her eyes were half open and her mouth was open. I asked him politely if he would consider redo-ing it because of the expression on her face and her mouth was open which is not acceptable as per the Passport Canada website. He refused and kept saying that was how all baby photos were and that if our passport application was denied, that he would only do it again at that time. I tried to explain that we were not satisfied with the photo and that I didn't want to leave it to chance that the photo may or may not be accepted but he stated that he would not take another photo.

Make the decision for yourself, but I would avoid this place if you don't want to waste your money. I went to another place in Richmond and he was 10x more professional and the photo was 100x better.

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