We are a family practice and not a walk in clinic.
This practice has great doctors, but is absolutely horrid to try and book appointments with / coordinate for. Often times, the phone won't be answered, and if it is, you can be assured that the person will be rude, and insulting if you don't want to spit out sensitive personal information over the phone. That's after you sit through several minutes of holding, or a handset which has been set... more
Great doctors, c@!%!y booking system. Their booking system requires that the patient has a deep understanding of their policy and procedure, certainly a pain in the butt for busy people. They have an online portion for, I guess, long term bookings and you need to call for day of appointments. The system is only available when they are open, so if you are busy or forgot to make an appointment... more
My two children (age 1 and 5) see Dr. Chuen and she's wonderful. Thorough, compassionate, and deals well with kids.
The clinic lets me book meetings online and reserves slots for urgent same-day visits. The administration has been helpful in rearranging appointments, dealing with complicated paperwork for referrals, and are welcoming when we show up at the office.
We've been very happy with... more