Southtown Hyundai was not only rated #1 in retail sales in Canada, but we also won one of Hyundai Canada's highest awards, The President's Award of Merit
Not only was Southtown Hyundai rated #1 in retail sales in Canada, but the dealership has also won one of Hyundai Canada's highest awards, The President's Award of Merit.
Initially, my impression on these guys where great when I bought a 2012 Santa Fe from them. Great Sales Adviser, Great Finance Office who dealt with me initially.
When I went in for my first oil change for the Santa Fe, I walked around looking for a possible trade in in a years time from now. Another Sales Associate came up to me and said why wait when I can get the car I need now. Mind you I had 3 month on the Santa Fe now and he was recommending that I go for a trade in telling me that I wouldn't be incurring any negative equity if I made the move.
Sure enough he pointed out a really nice Santa Fe to me all topped up and said I can get you into one of these Crossovers. Believing that I was going for a great deal I agreed to an appointment with him and sure enough he started working us with his sales talk. He said that I may be better off with a Veracruz and pointed to me about how much better the Veracruz was, he even let me drive it off that day.
Thinking that I got the unit, he called me a few days later said that they weren't able to get me into this unit so I had to go down to a lower Veracruz unit. The GL Sport down to just a GL with no features what so ever. I asked them then I want my SUV back. They said that it wasn't possible, basically had no choice but to take the Veracruz they were giving me.
I did quick inspection on the unit and noticed scratches and marks everywhere. I told them that this isn't good & he assured me that he would have everything removed by the time we detailed it.
During this process no one was talking to me. everyone was busy doing their own thing and no one would tell me what was going on. Even the Sales Adviser was quite at his desk hoping that I'd take the bait & since I was already upset about the entire process I just kept quite about it and just take every low ball they threw at me. One of the managers told me congratulations on your new Veracruz. I replied I don't think I am getting a great deal out of this arrangement. He set me aside and tried to explain to me that there was no way I was getting back on a Santa Fe and that I had to take this unit.
I just shook my head helpless with the situation.
As I had the Veracruz grow on me eventually I took it in for them to fix the scratch marks & get a pro_package setup on the unit. I think they did everything, I am not sure 3 weeks down the road my faith in them were thrown out the window & just trampled on. When I came to pick it up the other day, the main scratches where gone, I was left with one little one which I just gave up on asking them to fix it.... but there were newer ones...
The free 7 years 140,000 that they promised me? They asked that I should pay for it.
Did I incur negative equity on the Crossover? In fact I did!!! (Technically I am paying for two cars now!)
When I was in Banff I received a called asking if I did want the 7 year 140k on my unit? My reply was "I thought that was offered to me for free?" The lady never called back.
The 2 way radio remote starter that I was told I'd get for free? said that I had to pay an extra $80 for. I fought for that they gave it to me for free eventually..
The scuff marks that I brought it in for fixing eventually got done but more scratches showed up... now it is back with them for repairs again. Wow, for someone with normal patience you would have blown your top by now. But now I am still going... Hopefully by the time I get my Crossover back... this horrible customer services I am experiencing I should eventually put behind me.
Oh and they told me to put a stop payment on the Santa Fe.. but now they kept on taking it. now I am calling them again and again to get my $45 which was an NSF Charge back.
So let's summaries.. I had a 2012 Santa Fe v4, I wanted a Santa Fe V6. Got a 2012 Veracruz GL Sport & was forced down to a 2012 Veracruz GL which they just admitted to me was already sold to someone else.
The best part of all, when a Sales Adviser speaks & Offers, he doesn't mentioned all these information to the finance office.. So the Finance Officer doesn't know what he offered me...
In general the process was more hassle than it I would have initially liked. If you asked me would I do it again? NO F'ing way! After all the hoops, hurdles, mud & pooped they made me crawl on? I am never ever ever going to deal with them again.. I will take my business else where.... I had a few friends lined up to get cars from them... I told them to take their business else where. I would be glad to personally drive them with my 2012 Veracruz GL **Used** to another dealer & they would have a much better experience than what I had to go through with these guys.. VERY VERY UPSET!!!!
TAKE YOUR BUSINESS ELSE WHERE : The hassle isn't worth it!!! If you need assistance, I'll gladly drive you to another dealer myself! heck get $500 off your next GoAuto Unit.
These guys are terrible in the sales and service departments. I have too many negative experiences/details to include here.
This is one the worst dealership i have ever visited. They have no clue what they are doing. They never respond to your phone calls or emails and they put you on hold for over 20 minutes. Totally disorganized place, it is not only sales that sucks even the service department sucks too. They never keep their promise
Stay away. Numbers games, and no transparency. Wasted 2.5 hours at this dealership before leaving and calling another dealership where I worked out a better deal over-the-phone in 20 minutes. Brief story of my experience:
My wife and I are previous customers to Southtown as we had purchased a new vehicle from them in 2010. We arrived with the intent to purchase a new 2013 Santa Fe XL and... more
I am very happy with Southtown. Since coming to this dealer, I have been coming back for my vehicle services. They know how to treat their customers with respect and I can feel that they try to do their best to keep you happy and satisfied with their service. I have had horrible experiences with other dealers in Edmonton that I really took time to complain about to their corporate headquarters... more
I have a great experience in Hyundai Southtown they are so accommodating especially those people helping my application. The most was Ashley she is so amazing she made my dream car into reality...No wonder why Hyundai Sounthtown became number 1 dealer because of the great and amazing staff. For me going to Hyundai Southtown not only getting car but also meeting new friends..Thank you so much... more