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Southtown Chrysler Jeep Dodge is a unique Southeast Edmonton dealership, specializing in Chrysler, Jeep and Dodge sales and servicing. We also offer a wide variety of other makes of used cars, SUVs and trucks.
OMG DO NOT GO HERE...I went in on Saturday because they were "offering" this great rebate deal. I Picked out a truck and gave them the go ahead to process. After a few days of no progress I went into the dealership to cancel the deal and get my deposit back. The salesman I dealt with named Dario came out and said "what are you doing the deal is good I have your approval approved from the bank already". I confirmed that the approval was everything I wanted and Dario said yes the truck you want the rate you want and $5000 cash back you want with no negative equity from my trade in. I was happy so we proceeded to transfer my registration and insurance over and started signing the paperwork. Near the end I was told the bank was being slow getting the final paper work back and would I mind coming in tomorrow to sign, I said not problem.
The next day comes and I find out not only did they not have the bank approved loan Dario said they had but the new approval was $2000 less cash back than I was told the day before and I had to drop my disability insurance to get the cash back and they tried to hide $14000 worth of negitive equity into the cost of the new truck.
I was shocked that the salesman lied to me saying he already had the loan approved by the bank. Now remember I have already transferred everything over and had been driving the new truck because I was told everything had been approved and everything was fine. Turns out they also did not transer the reg as they assured me they would and I got pulled over and fined $310 for misuse of plate on thursday.
I was shocked that the salesman lied to me saying he already had the loan approved by the bank. Their excuse was that they did have the loan approved but then the bank retracted it. I contacted the lender they were talking about because its the lender I am currently with and no they never had a loan approved because they were trying to get approval to finance 55k on a 39k truck.
When I did go to get my trade in truck and paperwork back I was told they could not return my original bill of sale and all the info for my contracts and protection plans for my current truck because they SHREDDED them!!!!! Now I have to run around to the bank and old dealership to try and replace it all so I can get the registration back on my old truck..
Not only did they not come through and make good on the original approval they told me they had, they did absolutely nothing to remedy the situation and were just fine with me leaving as an unhappy customer.
My son will be buying a new Dodge Charger in June and my wife will be buying a new jeep wrangler in Sept and not only will they not be going to this place or using go auto but I will try and deter anyone I come in contact with from using them as well. Very very shady sales practices. Stay away stay very far way. This was just week of headaches, lies and manipulation and by far the Worst sales experience I have ever had.
Long story short: After buying a used car last Thursday, I was told it would be ready for pick-up on Monday. I go pick it up and it is not there, but they can deliver it to me the next day. Now, two days later, I still haven't received it. I called to tell them I'd like to cancel the contract based on reasonable delivery time (it's a used car, I should be able to drive it away immediately!).... more
Southtown sold me a used vehicle which was not inspected for use in alberta. They took in my lease vehicle and were suposed to pay out the remander on the lease - this was not done for more then 3 weeks. During this time payments we being withdrawn for both cars and 2 seprate lending institutions told me the failure lied with Southtown. Southtown would not return any messages left on... more
Southtown Chrysler Jeep Dodge Trucks offers these services: automobile, rental, car dealer, new cars, new cars dealer, auto body repair.