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Lack of customer service. I purchased a pair of those nice garden boots for my mom in law as a gift for xmas. I made the purchase on Dec 22, 2009. She really liked them but they were just a little too tight around the calf. I tried to take them back on Jan 15 2010 - the day after she told me that they didnt fit & asked me if I could instead get a plant that she had her eye on. I took them back... more