Barrie, ON: Terrible customer service

Workmanship (9/10, but roof hasn’t been through any bad weather): Work was unfinished, but once fixed (2 weeks later), looks good for the most part. Discoloured shingles were used and not discarded (I would have hoped they wouldn’t have been used, but they likely came with the bundle of shingles and is only slightly noticeable) as well strips of plastic wrap was left sitting underneath installed shingles. The roof hasn’t been through anything yet though, so it’s a preliminary score. Clean-up was good though, vents and shingles look square and work was done quickly, within 6 hours.

Staff (7/10): Staff (with the exception of the first receptionist and the manager or owner that I talked to) were pleasant. The tradesmen that did the roof were exceptionally helpful, with the exception of their communication with the company regarding my unfinished roof, they went above and beyond. Telephone/office staff were also pleasant, considering. Manager or owner was terrible.

Customer Service (2/10): Really bad. I’ve dealt with The Brick furniture store and thought THAT was bad customer service, but these guys take the cake. The roof was unfinished, I was sent a bill while the roof was unfinished (with no follow-up call), called first time to irritated receptionist and promised same-day inspection (which didn’t occur), had to call a second time (1.5 weeks later) for an inspection and fix. When I called to settle the bill, I was hoping that the company would take some kind of accountability for poor job and was offered $50 (1.2% of the billed cost) and a pathetic half-apology by the irritated manager or owner. I told them to keep both.

I wouldn’t recommend T.Simpson Roofing to anyone.