41 Automall Road
Sherwood Park, AB
T8H 0C7
Family Owned and Operated for Over 30 Years!
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Just short of a month ago, I called Sherwood Park Hyundai's parts department to order some touch up paint for my little car. The woman on the phone said it would be special order, here in two days, and someone would call me thursday morning to confirm that it had arrived. Perfect, awesome, done and done. So thursday morning, no phone call. Friday, no phone call. over a week later I finally gave them a ring to see what was going on. After waiting and waiting for a parts person, the woman finally took a message for me. I asked for someone to call me back, all I wanted to know was if my paint was in or not. after another couple days without a call back, I called back AGAIN, this time a little tweeked. I actually got someone this time, and explained the situation. I wasn't the most pleseant on the phone, I'll admit, I was really frusturated that I was getting such c@!%!y service from a dealer. Still, I never raised my voice or cursed. Found out the paint was in, so I went to go grab it today. Same woman I talked to on the phone handed it to me, and said in a very sarcastic voice "THERE YOU GO, MAM. HAVE A VERRRRY NICE DAY." a little thrown off, I asked where I should go to pay for it. Again, the attitude. "NO, JUST HAVE A NICE DAY."
So sweet, I did get my paint for free, bonus for the c@!p service. But did I really deserve the attitude? I've been in the automotive indstry since I've been 14, and I have dealt with a LOT worse than a slightly grumpy teen girl, and I'm sure she has to. I won't be coming back to PMS city, thats for sure.
Myko, my sales person, and Craig the manager were great to deal with and I am really enjoying my new Genesis 4.6 sedan. The service was great, extremely low pressure, no crazy tactics, just a good experience.