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1.5 stars 14 reviews

Sherwood Park Hyundai

41 Automall Rd
Sherwood Park, AB  T8H 0C7

(780) 410-2450

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Information from the business
English
April 26, 2013

Sherwood Park & Edmonton Hyundai Dealership serving the community for Hyundai sales, service & Parts

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Reviews [4]
English
1.5 star rating
Rhiannon November 05, 2013
Bad experience

We were taken advantage of by the sales manager Craig Sabourin.He pulled a fast one on us and we have opened a file with AMVIC. They are high pressure sales, make promises then deny making them.If you feel the need to shop here, get everything in writing and witnessed. Better yet record the entire conversation. This is the worst experience ever.After we bought our vehicle, the service dept was unable to find the issue with the steering so it is not fixed.We now have a file open with CAMVAP over this issue. Leduc Hyundai is an upstanding dealership.Do yourself a favor and go there and skip SPH.

1.5 star rating
Steve Hutchings September 13, 2013
Stay Away

My experience with Sherwood Park Hyundai started off bad to begin with the purchase of my vehicle. They brought my jeep in from a dealership on red deer and tried to tell me the vehicle was listed at $42000, however I was able to go online and find the exact jeep listed at $38000 from the dealership they were getting it.

I has to confront them on this however if I had never looked online I could have easily been out a few thousand dollars more. Once I had bought the jeep from them they had to install a hitch as part of the purchase agreement. They attempted to install the hitch 3 times before they said they were done. Once I had the vehicle back and tested it, the electrical wiring was not working. I brought it back to them to have them fix it. They attempted another 2 times to fix it before they said it was a problem with the jeep and not the hitch they installed and advised me to take it to another dealership. Once at a jeep dealer they fixed the wiring so it would work, however while they were doing this they noticed the wiring that SP Hyundai installed was a very cheap hitch and was already rusting and corroding with uncovered wires underneath the vehicle. So I then called SP Hyundai and spoke with their Service Manager Jason who agreed they would pay for the bill to fix the hitch properly. Once the work was done and complete I brought the bill to Jason who then changed his mind that the bill of $980 was too big to cover and that he wants to get the Jeep dealership to lower the bill. In the mean time I am out almost $1000. I found that Jason was ignoring my phone calls and not returning messages. I had to drive to the dealership daily in order to be able to talk to him. On top of all that I am still here so that they can redo my 3M for the third time. I hope that they can finally get it right so that I never have to deal with Sherwood Park Hyundai again. By far the worst dealership from sales to service that I have ever been to. DO NOT BUY A CAR FROM THEM OR GO TO THEM FOR SERVICE.

1.5 star rating
Brad Simons March 10, 2013
Avoid this dealership!

I purchased a brand new vehicle through Sherwood Hyundai that was not operating up to factory spec. After 4 months of testing, they still to this day have not even solved one the issues that came up immediately. They constantly ignore my phone calls, my emails and give me the runaround. They ask me to do road tests, and when the results come back negative, they don't do anything about.

Extremely unprofessional. Avoid this place if you can.

Other Reviews from the web
English
1.5 star rating
January 13, 2014

I have had excellent service from both the service department and the sales staff at Sherwood Park Hyundai. They made good recommendations and helped me find the exact vehicle I was looking for. I am very pleased with my 2014 Tucson. I would give 5 stars if only the receptionist were a little bit friendly and could work up a smile. Thank you Nigel, Ashley, Real,and staff.

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1.5 star rating
December 13, 2013

First of all, I'd like to give this dealership negative stars if possible. I had my run-in with them back in 2010 when I called to confirm a "unbelievably good deal" on a new hyundai accent that was listed in a Edmonton newspaper. They confirmed it was what the ad had said it was and so I went in to do a test drive. The place felt sleezy and crawling with scumbags the moment we stepped foot on... more

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1.5 star rating
December 13, 2013

Yesterday I went for my services to Sherwood Park Hyundai and got charged for services that I didn't ask for. Upon my arrival I told Kristen that I need my oil to be changed and my tire pressure to be checked.I was told it would cost $165, it sounded too expensive to me however I needed my oil to be changed, so I agreed. When I got back to pick up my car I saw an advertisement on the wall... more

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Business Description from the Web
English
April 03, 2019

Sherwood Park Hyundai is in Sherwood Park Alberta, conveniently located on Automall Road. As the only Hyundai dealer in Sherwood Park, we work to prove to you we are the only dealer you will want to visit. We are proud to have become a Hyundai Signature Store, due to exceeding customer service. As a flagship of the brand, our priority is creating the best atmosphere for all guests.
Our Service... more

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December 07, 2013

Sherwood Park Hyundai is a certified Hyundai retailer with an inventory of high quality new and pre-owned vehicles and is part of the AutoCanada group.

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