I usually go to Second Cup for their matcha green tea lattes for my quick tea fix on the go (otherwise I'd go to indie cafes for sit-ins), as theirs is better in taste than SB's green tea lattes. But there are a few wrongs from this location that ruin my Second Cup experience for me.

This location has a drive-thru feature which sounded good during my Internet search for the nearest second cup... more

Service is SO SLOW!! Like a snail.
If you just want something simple, like say a coffee and there's someone in front of you ordering 5 complicated drinks, they won't serve you out of turn to get the line flowing, you'll just have to wait ages instead!

Expensive as well, but this is to be expected.

This Second Cup is under new management. Since its new owners, you can expect to receive horrible and disrespectful service.

The new owners are extremely rude and will ask customers to leave due to "limited space". My friend and I each purchased a hot beverage and were quietly doing work. There were a dozen empty seats around us. We were there for approximately 2 hours, which was a similar... more