No Sears Customer Satisfaction/Damages Claim

Very poor lino install led to Sears Manager not backing word of Sales Rep, all verbal conversations need to be backed up in writing. No customer satisfaction was given infact the damages to walls, trim boards and deficiencies were to this date not addressed by Sears. Sears Head Office has stated they do not have a National Complaint Dept, the consumer is on their own in fighting the local stores when problems arise. Issue is still ongoing and will need the assistance of a third party. Sears does not care.