Verbal Misrepresentations/Bad Install

Commitments made by Sales Rep not backed up by Sears Manager when it came to damage claim after an lino install gone very wrong. After Rep came out and reviewed all damages I was called and told it was agreed it was a bad job and would need to be torn out and re-done. This conversation was later overturned by a Manager who stated Customers often complain about nothing and nothing new had been done regarding my account. As of today, this comlaint is still unresolved until a Manager can schedule a new visit with me. Manager was not pleasant and talks in a bullying manner. Not pleasant to deal with. Lino install was done by only 1 person and left bubbles, cut around legs instead of going under and damaged trim boards and drywayll.