I would like to say that one of the front desk (MOA) there (only one person) acted unprofessionally to the patient, unethical, and think that she is so superior than anyone else... too bad that I didn't catch her name on the name tag. but I will tell you how and what she look like. She is caucasian with permed hair with some highlight. That day she put her hair up and she is the only white caucasian female front desk. She is probably in her 40's. She is not a thin person and not a tall person as well (she might not has her MOA school-training at all or if she did has one, it is time to go back and take an Ethical skill course again because she has none!!!!. Her face seems like a nice person but when words come out of her mouth, she just like a .... gone mad, evil and act like an ediot. Making fun of the patient, gossip about patient in front of their family...and she feel good about it.
She didn't do her job as good as she should do in servicing to the patient. She's ever rude!!!!! No empathy to the patient or to others that seem to know less than her... She doen't get it!! at all what she has done and embarrasing and scaring some people heart and feeling... she is unkind person should never ever work in this position....Not at all for this type of person.... go away and do something creative and help society....and grow up!!!!