Poor Customer Service

I recently bought a coupon to this establishment. When I tried to inquire on how to obtain their services I found Rosa to be very rude on the phone. First she didn't return my initial phone call, and secondly when she did respond, she was explaining that there isn't any resources available to do a massage and mani & pedi.

However she would be able to make resources available sooner if I opted for the massage and haircut instead. I asked if she would consider offering the massage sooner and then mani & pedi at a later date of availability.

She tried to explain that was not an option and that they are not making any money off of the coupon I had bought. I tried to inquire what the reasons for the difference would be. She said the difference would be that because they are breaking the package they would be willing to accommodate. Since there was no real logic to what she was trying to explain, she told me that she will call me if there is a cancellation. I asked her if instead of the back and forth if we could book an appointment for a later date that is available. She said just to call back at that timeframe. I was trying to ask if she can book me during the available time frame.

She then tried to rushed the conversation, did not clarify or address any further questions I had, and then decided that because she offered me a 15 min phone call, that she couldn't do any more and started to assume that I was having a bad day and hung up on me.

As a professional Analyst, it is in my job to ask questions, but furthermore as a customer, I wanted to understand what my options are and how I can obtain the services from their establishments that I paid for.

I tried to call back to clarify and apologize, but she or anyone in the establishment did not tend to my phone call.