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We visited the Rope Loft in Chester Nova Scotia several Monday afternoons through June, while returning to the city from our cottage. It
had become a regular stop for us - not so much because of the place, but because of the view of Chester harbour. We loved to have a cold
Margarita in the sunshine, on their deck. Often, we'd order 'snacky' food items, which were always good. We'd always chuckle, however, at
the terrible Margaritas, and that they'd be vastly different each time. In fact, the first time we visited, the bar staff had to ask us
what liquor was in a Margarita. We soldiered on, though, figuring someone would take the time, eventually, to actually learn how to make
this most basic of drinks, and that the next time, they'd get it right.
Anyway, this was always amusing, until last time. The Margaritas came, and they were absolutely improperly-made and vile - made with some
sort of sweet lemon concoction. We politely sent them back, and ordered Coronas instead.
Upon leaving, we were billed for the incorrect Margaritas we sent back and didn't drink. When asked to correct this error, the staff
brusquely informed us it was "no mistake" and that the owner had ruled it should be this way.
Intending to work things out in a civilized fashion, we asked to see the owner. He arrived downstairs and refused our initial smiley
greeting, and immediately began swearing at us, shouting and ranting that we had "upset his staff" and that their Margaritas were made
perfectly. The whole thing turned into an ugly scene, with him insisting we pay for the incorrect drinks we didn't consume, and us
steadfastly maintaining this wasn't right. Ultimately, we were told instead to pay only for the Coronas and to never come back. (not that
we would have anyway, at this point) We were astounded and mortified at this treatment. I wonder what would have happened had we sent
back an improperly cooked steak, or bad mussels!? Yikes!
We left Chester, very upset and dismayed by the whole incident. Apparently they don't understand they're in the "hospitality" industry.
They managed to ruin a whole weekends' worth of relaxation, and to turn what was supposed to be a peaceful stop in scenic Chester, into a
horrific memory that will likely keep us from ever returning to Chester at all.
Long story short - don't order Margaritas at the Rope Loft in Chester, NS!
I have to say I'm very disappointed. We waited a very long time for our food, the muscles were average. I ordered a lobster pizza to find out that it does not have any real lobster on it. You have a beautiful view of the Atlantic Ocean and get server pollock when u order lobster! Not a fan
Rope Loft is a restaurant where most Menuism users came for a meal on the go and paid between $10 and $25.