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Richard Mar Advanced School Of Hair Styling &

140-1675 Douglas St
Victoria, BC  V8W 2G5

(250) 388-4440

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1 star rating
Nikki April 24, 2010
Horrible hair, management, nail, & even worse customer service skills

I booked an appointment with Richard Marr for a nail fill and hair trim. I was told the students were supervised at all times by the owners/teachers. I had to get my nails completely reset within a week because of they not only chipped but looked horrendous, they were so thick and the product used was awful. I should have walked away at that point but decided I would stay for my hair trim. Biggest hair mistake of my life. I ended up with a mullet, and 6 inches cut off the left side. There was no supervision, and even one of the other students questioned what my girl was doing. I finally got up the courage to stop her, I was in tears. My hair was over all 4 inches shorter (when I asked for a max 1 inch trim) and it was completely lopsided by over 2 inches (being a full 6 inches off one side). The manager/owner/teacher Marie came over and was the opposite of sympathetic. She was a total b@!%h, in a offhanded careless tone suggested she could fix it, I responded 'you cant regrow my hair, and I've been through enough here', I had lost all confidence and just needed to get the heck out of there. I paid without thinking, and had to pay another lovely lady who I now use to fix it. I went back for a refund and she flat out refused, said I had overreacted and asked me to leave. I was quiet and in tears when I went back for a refund and she treated me like I was a loud irate street person! Not to mention her husband the other owner was walking around like a mental patient. And that the salon was in huge disarray with dirt, product, and hair everywhere. I cant believe this place has a business license. Run for your life away from this place if you want your hair intact.

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