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10053 Jasper Avenue
Edmonton, AB
T5J 1S5
(780) 423-3600
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What the community has to say about Union Bank Inn
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Here I could be Eloise...
May 25, 2011Beautiful Beaux-Arts in supreme downtown location. Rooms are well appointed and smallest detail taken into account. Enjoyed complimentary wine and nosh platter delivered daily. Furnishings sumptuous, plush and compfortable. Service 5 * plus. Attentive and customer service oriented. Madisons for dinner was handy, and the complimentary breakfast was a welcome start to the day. The paid... more
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orbitz
Excellent food, excellent rooms, excellent service
June 15, 2010This Inn was highly recommended by fellow staff members, and I was not disappointed. The hotel was a lovely place to stay with wonderful staff who were so friendly and helpful. The restaurant "Madison Grill" attached to the Inn was absolutely divine. Each meal was terrific, and artisitcally displayed. I was so impressed that the a la carte breafast was... more
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Well worth the experience
June 01, 2010For a chance to spend a day shopping downtown Edmonton without the headache of parking & commuting - this downtown "gem" is the PERFECT spot to relax and feel pampered. The rooms are amazing and the restaurant is spectacular!!! I will be back!
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Consistently Great
May 25, 2010I've stayed at this hotel quite a few times. The staff are always pleasant and welcoming. I have stayed in a variety of rooms which are uniquely decorated. Each room is clean and tasteful. I especially like that there is a "fake" fireplace in each room and bath salts. The best part is coming back to a complimentary glass of... more
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Wonderful little gem of a place in downtown Edmonton
May 04, 2010Beautifully appointed rooms that welcome you home with a glass of wine, some cheese and a warm fireplace. Very cozy and that's the only drawback - just a little on the small side. I always stay here when I'm in Edmonton. The only thing missing is a gym which you need if you eat in the wonderful French restaurant on... more
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Consistent Understated Luxury not common in Alberta
April 07, 2010My fiance & I first stayed at the Union Bank in in 2007 for our anniversary. We were very pleased with the service and quality of food which we received at Madison's Grill. Taking a small tour of the Hotel we declared this would be the place to celebrate our wedding if we ever married. 3 years later my boyfriend... more
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Very inflexible cancellation & check-out policies
March 09, 2010We were looking for a one night romantic getaway and booked the Union Bank Inn for a recent Saturday night, with an expected check-in time of 8:00 pm. Unfortunately on the night before arrival, I was in the emergency ward at our local hospital with chest pains. My wife phoned to explain the situation and advised the desk manager that... more
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“A romantic getaway
February 20, 2010The rooms are cozy and comfortable. The beds and bedding are up to my high standards.
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expediaca
Great Experience
February 16, 2010What a great experience from the "normal" business trip. Designer rooms, with a fireplace, wine and cheese awaiting you everyday. Excellent staff.
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very nice staff and beautiful rooms
February 12, 2010I stayed while on business for just one night and I was thorougly pleased with this boutique hotel. I was situated ina room on the Jasper Ave. side and you could hear traffic, but come on, what could one expect? The location to the convention center and downtown Edmonton makes it a perfect place to go to on a business... more
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Just not quite as nice as I expected
January 28, 2010I was surprised at the size of the room (smaller than I expected), especially since we had paid the extra for a deluxe room in the heritage wing. Perhaps if we had chosen the newer contemporary wing, the room may have been larger. I'm not sure if the contemporary wing has 2 chairs in the room. Don't stay here if... more
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A Truly Wonderful Experience
January 05, 2010This hotel has an old world charm about it - classic, beautiful rooms wrapping you with down duvets and pillows and the most comfortable beds I have ever slept in. The dining room also has the same warmth and charm with its high ceilings, fireplace, victorian decore, restored hardwood floors and the most wonderful quisine. Truly a fantastic experience !!!... more
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Poor guest service, not worth the expense
December 24, 2009Except for one pleasant person, we didn't find the front desk staff very pleasant. My wife was quite ill the day we had to check out and they simply would not show any flexibility on check out time without additional cost. We stayed 4 nights so would have expected more thoughtful service. One night there was a party in their... more
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Rude Service, Terrible Access to the Front Door, Expensive for what you Get
December 04, 2009To rate this hotel according to the above rating scale is difficult. The physical location of this hotel is ideal... for what I was visiting for and what I wanted and needed. The YMCA is one block away and the hotel where I was meeting transportation to the location of my meetings was one block away, however, the front entrance... more
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Not what expected
November 16, 2009We stayed one night in the Hotel. As a "boutique" hotel the room size was adequate and very clean. We have no complaints about the staff and the breakfast was excellent. So what are our complaints you ask? Upon arrival at the hotel there was no valet parking offered to us, maybe because the eight covered parking spaces for the... more
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Outstanding Rooms, Service, Value
October 31, 2009Reception was friendly and accommodating. We arrived long before 3, but they allowed us to store our bags, which were already in our room when we arrived a few hours later. We were upgraded to the Presidential Suite, which was elegant and spacious, yet cozy. Perfect for a romantic getaway, complete with fireplace, jet tub, flatscreen tv, fridge and coffee... more
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clean, but a horrible service property
October 22, 2009i'm sorry, but cleanliness isn't the only thing i need from a hotel, especially when it's suppose be a 4star "boutique" hotel at that. i arrived shortly after 3pm with 4 bags of luggage (it was a few day stay) and the gentleman at the front desk said that the room was not quite ready and asked me to have... more
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Nice for a romantic evening
October 11, 2009I stayed here one night with my boyfriend for a romantic evening with out leaving town and we were not disappointed. We stayed in the Contemporary wing on the 5th floor, though our room was right next to the elevator we did not find it very noisy though there was a wedding party that was staying in the hotel. I... more
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Plush boutique hotel
July 27, 2009We stayed three nights in a room on the second floor of the Heritage Wing. The windows faced onto the main road (Jasper Avenue) which was very busy. Consequently we were disturbed during the night by loud traffic noises – particularly boy racers, revving up their motorbike engines as they sped away from the traffic lights. Having said this: the... more
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A Wedding Anniversary Disappointment
July 05, 2009My husband and I had our wedding at the union Bank Inn 2 years ago and even then there was huge disappointment in the service the night of our wedding and it took up to 3 hours to serve dinner to our tiny guest list of 80 people. The biggest diappointment was the morning after our wedding when we received... more
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Disappointing for our Wedding Night
June 10, 2009My husband chose this as the hotel we would stay in for our wedding night, he booked some sort of a romance package that included breakfast, and as per my request, a jacuzzi. The first thing I did when we got to our room was ran to the bathroom to check out the jacuzzi in the bathroom, to my disappointment,... more
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Boutique-Style Hotel Done Right
April 18, 2009Couldn't have been happier with my stay at Union Bank Inn. The room was gorgeous with a fireplace, comfortable bed and large whirpool-style tub. Upon check-in there was even a welcome snack. A nice bonus was that breakfast was included and the restaurant had a great selection of options.
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A lovely character boutique hotel
April 16, 2009This lovely little boutique hotel has tastefully decorated, although small rooms. The included breakfast in the hotel restaurant was excellent. The desk space in my room was minimal, which was a little frustrating for me as a business traveller, particularly as the internet access was not wireless and I was forced to sit at the tiny desk to work. My... more
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This is a weak "boutique
April 04, 2009They really try to stress this is a boutique hotel but it misses the mark. It's a smaller hotel, yes but it's not unique, fresh or different in any particular way. We were here with a group and everyone commented on the "wine, cheese, cookies" that show up in your room. It seems to be a selling point for them... more
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Best hotel in Edmonton
September 26, 2008We planned a conference for my work at the Union Bank Inn for about 22 people. The hotel has lovely rooms, all decorated differently but lavishly. The food at the restaurant was amazing. Our meetings were catered by the hotel and this food was delicious too. It is a nice quiet hotel with great charm and friendly staff.
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A Great Wedding with a Few Hitches at the Bank
July 29, 2008I was married at the Union Bank on July 5th and stayed at the hotel for the three days before the wedding. This is a very honest review...with the good and the bad. One must remember that I dealt with the hotel for a full YEAR beforehand and corresponded with them on many occasions about rooms, the venue, food etc.... more
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Good if you get the right room
March 17, 2008We stayed here for a romantic getaway. I was not pleased when the hotel called me to tell me that the room I booked through their website weeks earlier would not be available as one of their customers "extended their stay." I wanted a Heritage Room and got a contemporary room instead. The contemporary room was lovely, though! The rooms... more
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We'll be back
February 17, 2008We had a great stay at the Union Bank Inn. While the rooms are on the small side, they are decorated really nicely. We paid $199/night but that included a fantastic breakfast. We had a nice dinner at Madison's, as well. Because of the location of the Inn, we were able to walk to most of the places we wanted... more
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Nice getaway
December 16, 2007We enjoyed the Inn very much - the room was quaint and cozy and the location is very nice - during the day. You can walk to the riverbank for a beautiful view, but during the evening and night it's a little scary. Unfortunately, we booked what was called a "romance package" through Expedia and when we checked out we... more
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Best Little hotel in the buisness
October 01, 2007It is a most plesent hotel with more than Friendly staff. Patrick was exceptionally friendly and helpfull. Any Questions and he surely will be able to help. Now to the nuts and bolts. I was in the Breakfast room the morning of the last reviewers stay. All I can say is he (the guest) needs Meds. June his server was... more
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Why all the hype
September 27, 2007We stayed at the Union Bank Inn in Sep 07 after having read several positive reviews. We were sorely disappointed. The rooms were small and very ordinary. We arrived at 2100 on a Sunday and discovered that the restaurant was closed. The staff were useless in terms of locating an alternative. This pattern continued throughout our stay; clueless/helpless staff with... more
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Nice Downtown Hotel
September 15, 2007Stayed here for 2 nights. Hotel sign not immediately obvious on the main road so can easily drive past and miss it. Reception staff friendly and efficient. Room was a Contemporary Deluxe one. Although it was bright and airy, the room was a little small for Deluxe standard in our opinion. Bathroom was fine. Definitely missing a safe in the... more
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Ideally situated near city centre
August 15, 2007As far as city hotels go this was probably rather better than the average hotel although our "contemporary deluxe guestroom" was nothing to write home about. It was, however, clean and tidy and the bathroom spotless with all the usual complimentary toiletries. It must be said that the gentleman on reception the night we arrived - around midnight after a... more
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Excellent overall
July 28, 2007Overall, a very nice experience! Patrick, the hospitality manager, was very attentive. The rooms are cozy. Stayed in the Heritage side. The room had some minor issues (overhead bath light out, shower knob missing but functional), but decor is nice and innovative use of space. Would have liked replacement of toiletries daily, and had to get the room card key... more
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An amazing place
June 22, 2007A review below entitled "Where do I begin?", must surely be about a different hotel. I can't understand it at all. The staff at the Union bank were so friendly and polite, each and every one, from the moment we checked in, to the moment we checked out. The star was a lady called June, who serves in the restaurant... more
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Where do I begin
June 17, 2007I stayed at this hotel a little while back. I ran into so many problems... We went out to a wedding and when we came back at night, my key wouldn't work. We had to wait over 20 minutes before someone came to open it! When we got to our room we were quite tired but ended up with an... more
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Wish we stayed longer
June 12, 2007I booked the Union Bank as it was rated the #1 hotel in Edmonton based on Tripadvisor reviews...We were not disappointed! We had room #205, one of the designer rooms (this one was done by Chintz & Co). The walls were passion-pit red, and accented with black and white accessories. The overall effect was cozy and dramatic. The room featured... more
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A wonderful place to stay
May 07, 2007This is a lovely place to stay. I was looking for a place at the last minute and managed to get the last room in the house. It was smallish but very well appointed. There was wine and snacks awaiting us when we arrived at 11pm. The front desk staff were very friendly and helpful, and the a-la-carte breakfast (included... more
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The nicest hotel in Edmonton
October 01, 2006We have stayed in many different hotels in Edmonton but without a doubt, this has been the most lovely place we've stayed. CLEAN, CLEAN, CLEAN! The service is impeccable, the food phenomonal and the bed was to die for. Soft, comfy pillows. We'll be back, more often than not. We live in Camrose, so this is a real treat for... more
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The most elegant Inn I have ever beeen in!
August 01, 2006I am a great fan of the Union Bank Inn. I started off working there and finished getting married there. The building itself has alot of history. The staff are wonderfully hospitable and helpful always ready to make your stay comfortable and pleasent. The Inn is always clean and orderly even in the winter. All I am saying is don't jugde a book by its cover go and try it out for yourself and see... more
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Perfect boutique hotel
July 25, 2006I recently visited Edmonton on business and stayed for 2 nights. I found the Union Bank Inn through reviews on tripadvisor and I was absolutely delighted with my visit. My room was in the Contemporary section of the hotel. After staying in so many average hotels over the years replete with stained carpets and horrible bedspreads, I actually gasped with... more
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My favourite Edmonton Hotel
May 19, 2006I have to travel to Edmonton, and most of the time I try to book myself in to the Union Bank Inn. This boutique hotel is in my opinion, as close to perfection as it gets. I've stayed here several times for business over the past three years, and have never had a bad experience. It doesn't matter if you... more
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Very Impressed
August 15, 2005From check in to check out, I was glad I chose to stay here. We stayed in the contemporary wing. It was a very stylish yet comfortable room. So tastefully decorated and romantic. The best thing by far was the restaurant. And complimentary breakfast blew me away. I felt like royalty the entire time, and was treated as if I... more
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Better than the Delta
December 19, 2004Very nice hotel. Great staff. Only the Contemporary rooms have high speed internet so be sure to ask for those rooms or else dial up is the only other option. Very Very small work out room.
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Definitely Contemporary Not Heritage
October 22, 2004The general manager at this hotel is extremely helpful, friendly and professional. She went beyond my expectations to correct the enormous mistake I made in selecting a "Heritage" room. Be forewarned, "Heritage" means beautifully decorated but SMALL, really SMALL. The desk and hard desk chair in our first room were narrow and tiny, REALLY tiny. In the second room, the... more
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A weekend romantic getaway destination
October 09, 2004We were spoiled with the lovely room, exquisite food and warm service. The room features were very very nice from the down quilt to the wine and cheese in the evening. We treated ourselves to the dinner at Madison's and were delighted with the quality of the food - the best ahi tuna and lemon tarts in our world so... more
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Excellent hotel and great location
August 17, 2004This is the best boutique hotel in Edmonton. We stayed on the contemporary side of the hotel and we found it to be relaxing and clean. It almost felt like we were home. The breakfast included in the price was delicious. Strongly recomended. Can't say enough good things about it.
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Edmonton's Best Kept Secret
February 29, 2004This 35-room boutique hotel is exquisite. Each of the rooms is uniquely and beautiful decorated. My last visit was in a standard room. The word "Standard" at the Union Bank Inn is a misnomer. The room was far from standard; it was luxurious. The Union Bank Inn's beds surpass those of the Westin's Heavenly Beds. The goose down comforter and... more
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Great Hotel
January 03, 2004I choose to stay at this hotel because the concept of the old bank did sound interesting. When I got there I opted for the newer part of the hotel which was large and modern. I did not want too small of a room. The staff was wonderful and helpful. I would definitely stay again. Good value.
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Business Description from the Web
English
May 16, 2012
Location.
Union Bank Inn is located in central Edmonton, close to Art Gallery of Alberta, Commonwealth Stadium,
and University of Alberta. Nearby points of interest also include Rexall Place and Edmonton City
Centre.
Hotel Features.
Union Bank Inn's restaurant serves breakfast, lunch, and dinner. Room service is available. The hotel
serves a complimentary full breakfast. Recreational amenities...
more
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ian.com
April 08, 2011
The Union Bank Inn a charming hotel combines an old-world Edwardian style with the conveniences of modern facilities. Built in 1911 as a bank it retains the old-fashioned notion that great service and comfort matter most. The rooms are outstanding with a 1900 European theme and special features including four-poster beds as well as the modern business essentials: high speed internet in most... more
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wcitiesca
August 28, 2009
Recognized as Edmonton's leading 4 ½ star Boutique Hotel. Situated in the heart of Edmonton's Downtown Corporate & Arts district. Offering one of a kind guestrooms, banquet facilities and fine dining.
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yellowpagesca
November 12, 2008
This charming hotel combines an old-world Edwardian style with the conveniences of modern facilities. Built in 1911 as a bank, it retains the old-fashioned notion that great service and comfort matter most. The rooms are outstanding ,with a 1900 European theme and special features including four-poster beds, as well as the modern business essentials: high speed internet in most rooms and modem... more
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yahootravelca
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