The service here is terrible. The waitress are not attentive at all, or maybe because the lighting of this restaurant is so dark they can't see the patrons requiring service. The food takes forever to arrive. Our apps took 30 minutes to arrive during a Wednesday night when it wasn't even busy at the restaurant. I notice this is a problem with this entire franchise...the service is always... more

Brutal service. Embarrassing bad. Do not visit unless you have hours to spare............ more

Went here on the 21st of August, got the Cajun chicken penne pasta. I ended up getting sick later on in the evening. Would not go back again.

Cool patio, service was good. Ordered the full caesar salad no bacon and the portion was so small I thought I must be a half salad. I asked the waitress if it was a mistake and she told me no that is the size. She was nice enough to get me another side salad so that it almost passed for a meal. For 10$ I'd go to longos for a much better salad.

Service was actually really friendly, but slow. Food is good but very small portions for what you pay for ..

The worst service I have experienced! My rating is actually zero for this restaurant. Came to watch a game and found a nice booth. The table was not cleaned yet so we were standing and waiting. There were around six or so staff in the bar but no one was coming by to ask to help!

We had to wave someone down to clean the table - she picked up the dishes and then disappeared without wiping it. We... more

Beautiful restaurant but average food at above average prices. Waitstaff is average, and mostly really young teens who prefer talking among each other than interacting with customers.

Under the new management, the place has undergone a bit of an update. It's become a little bit more open and with large-screen TVs all around.

We were with a group of about 20 for a holiday party. The staff too very good care of us. Ben, one of the new owner came to greet us a few times and to make sure we were having a good time (which we did).

The fireplace was blazing hot, the Leafs game... more

Honestly this place is bad. The new owners are dishonest and sneaky. I miss the previous management. I heard every morning they use to make breakfast for all the staff. The previous management use to buy nuts for the bar. You know, those little things that change it from a business to a home. The new owners are a bunch from high school that play favorites with staff and customers. It is an... more

I like the ambience of this place, warm and inviting and kid friendly. They used to offer a free treat for kids but that happens inconsistently. We go once a month and enjoy good quality food. Wings are amazing, with tasty blue cheese sauce with real bits of blue cheese. Bison burger has a delicious meaty taste. Wished they'd have beef ribs and a few new things on the menu for those who come... more

Decent food but portions for a lot of the better options are a tad too small. Good burger though. Experienced slow service during six of my seven visits with the family.

Like it here

Good place to eat. We've dined here several times and enjoyed our meals and the service for the most part.
For starters we had nice, spicy Caesars with spicy pickle, japanero & pimento. Yum.
Today we shared the Poached Pear salad made with spinach, maple poached pears, goats cheese, red onions, maple crunchy bacon pieces topped with pine nuts -... more

Turtle Jacks casual dining. Nothing to go wow! About. Service was good, our waitress was friendly and fast. We ordered French onion soup. In my opinion, I've had better, was too salty and not enough cheese. My husband and I shared a stir fry, again too much sauce, mostly noodles and very little protein and vegetables. I shouldn't complain I had a night off from cooking.

While on a sick day, we thought we would stop off and get a small lunch here. My wife ordered the buffalo chicken wrap with loaded fries and I ordered the beer and cheddar soup, both were really good.service was great.a little on the expensive side, but overall very enjoyable.

The food was good and service was good too. The menu was a little choice but it was ok with us.

The food was good, small portions but it was tasty... Drink wise ok selection but not properly made... The service was not good. I tipped the server 10% and that's because I felt b@!%hy doing anything else.. I would've left nothing but I felt bad, I work as a server and I know that we need the tips.. Anyways. When we got there my friend asked for a table for 6 and she said anywhere you like..... more

So I'm pretty ambivalent about this place.
I've been here twice this past month and got my entire meal paid for on both times because the restaurant messed up. Therefore, I'm not complaining about getting free food but c'mon people, get on top of things!
A couple weeks ago our entire family went there for dinner, everybody got what they ordered except for me and my uncle who received our veggie... more

The place recently went under new management and I must say the new manager is amazing.

We came when power outages struck across the GTA and families all came out for dinner. They were down three servers that day so service was not the fastest. My friends ordered their cocktails but I had to take 5 more minutes to decide. When I did, my drink came shortly after but my friends' had yet to come.... more

Seems like the only consistency here is the inconsistency of everything. I really enjoy the food (wings, deep fried pickles, fajitas, gourmet grilled cheese, etc), drink menu (strong bow on tap and daily drink specials) , and atmosphere (sports on tv and patio) of Turtle Jack's. This is the only location that almost always disappoints, especially when it comes to the service. This place is... more

All of their soups are reheated from frozen Campbell.

I have tried this place several times and it seems to be going downhill. Had the burger on several occasions... quite good, but very expensive. Partner had chicken fingers...small. shriveled up and overdone. Also way overpriced. The last (and final) time we went back we had French onion soup and bruschetta. The soup was served in small glasses(no joke) for $8.99 each! The bruschetta was... more

Turtle Jack's at 11740 Yonge St

This review is for the Turtle Jack's at 11740 Yonge st. Richmond Hill. The food at this location has gone downhill.
My family of 5 went to this location last April 2011. We waited for one hour and still our food did not come, finally left. As an apology they gave us 5 $10.00 discount vouchers on our way out.... more

The food is good and fresh but very overpriced and the service is some of the worst I've ever experienced. I used to be a semi-regular here but after my last experience there I doubt I will ever return. The service is always slower than prostate cancer, even when the place is empty. I made a reservation for my birthday and had them try to cancel on me when I had a dozen people showing up at 8.... more

The menu is interesting and has a good selection. My partner chose the house burger which was very very good - it tasted like the meat was freshly ground from a sirloin - good taste, fresh and the grilled pineapple was a nice variance for a topping. I had the blackened basa fish tacos. Meh, nothing to write home about (my partner makes far better ones) but the fish was delicious which is what I... more

I went here recently with my boyfriend and two other couples. The only thing that saved the experience was how much we were able to joke and laugh amoungst ourselves about how horrible it was! We basically made a game out of it like if I ask for water how long will it take to get here? Basically the service was some of the worse I've ever experienced in a resturant. Our waitress was super slow... more

Was here earlier tonight. My friend ordered a pitcher and it came with that tin foil looking paper that comes with a pack of cigarettes. We told the manager and she didnt seem to care, she just offered to get us another pitcher. We left and neither one of us will return. No wonder they are closing down.

well....I came here for dinner last week and I regretted for not consulting Yelp before, mainly because I have heard of this restaurant a few years back .... and this is what happened..

They were known for their ribs, but we came at around 9pm and they were sold out on ribs (first disappointment). Fine. switched to steak. The steak for over cooked and small...and it cost $26, but could have... more

Took my wife for a valentine day dinner.
We were rushed, ordered the steak and my wife ordered ribs. Food arrived in 5 minutes and it was cold. Steak was cold and had no flavor. You are better off going to moxie grill or the keg.
Will never go back

I come here often with my family and we love the food here! So being the very white-washed Asians we are, we came here for mother's day and we weren't disappointed. The food was good, the menu is basically like any other chain resto but my family likes the nachos here the best. Also there use to be a bacon fat vinaigrette dressing they made which sounds gross but was amazing, sadly it's off... more

So this is supposed to be Canadian cuisine?
The atmosphere may have that rustic Canadiana theme, but the menu is rather lackluster. Steaks, burgers, wings, calamari, nachos, blackened fish -- sounds like most other casual American chain restaurants.
Rather mediocre.

I came here on a Tuesday night with a few friends (group of 10 or so). I was really disappointed with the service because our waitress rarely came to check on us. I think she only came by twice to see if wanted to have drinks/order during the whole hour. I was thoroughly disappointed.

The food wasn't bad - I had the classic burger. It was pretty good. The soup isn't bad either (cream of... more

A perfect local spot for a convenient meal or a beer with buddies. Friendly service and a nice bar area. Decent wings too!
I've become a regular for a pint with the boys.
Btw, there IS a patio in the summer unlike what the profile says... more

Love the quality of service, food and atmosphere overall. Some useful items to choose from the menu for example are the Classic Buffalo chicken fingers with Jerk sauce which goes well with a pint of Heineken.

Been to this location 4 times now and definitely worth getting the TLC Loyalty card if you're a regular visitor.

Expensive for what u get onyour plate. Ordered calamari, blackened bass, burger and brocolli cheddar soup. And will not go back. The food doesn't stand out from average. Calamari was chewy. Fish did not have flavoud u cud taste the raw spice. Save your cash for fast food u will be more satisfied.The service was great though and our server was v nice. The only reason I went to this place was... more

Love it. About time we had something like this close...
Very reasonable menu and great atmosphere!

Went to Turtle Jack's for dinner last night with the kids and the grandparents. Our waitress, Christine, was knowledgeable, helpful and fast. My daughter ordered the wings (fryers, dusted, very crispy in bbq sauce). They were delicious. I had the blackened chicken salad with the chipotle ranch dressing (on the side of course!). The dressing had a nice kick to it. I really enjoyed the salad. My... more

This place was just opened not too long ago. It has a humongous menu that was a little too big for me because I was a little overwhelmed and couldn't really decide what to order.

They have a great drinks menu that is decently priced and the food is great. I had the club, soup & salad combo and the french onion soup was ridiculously good. It was not salty, as many are but there needed to be a... more