Gorgeous two-bedroom suites

We booked a two-bedroom suite for an extended family trip. The suite was essentially the size of three large hotel rooms: two of the rooms as bedrooms and one room as a living room/full kitchen. It was HUGE and extremely elegant: multiple huge televisions, multiple refrigerators, lush bedding, three bathrooms. We could have slept 6-8 people perfectly comfortable in the... more

Very Disapointed

Our family recently had the opportunity to visit this hotel and were extremely disappointed. This is definately not a 5 star resort. Please see list of complaints below, staff did not point out or direct you to any amenities, when asked a very general directive was given. What is the Mac????? bathroom supplies were not restocked daily kitchen not well... more

great location service just ok

we enjoyed the area, service was lacking a bit We would likely return - the golf was great

Terrible experience

Absolutely no sense of customer service and this hotel does NOT offer housekeeping! Had to stay in the same uncleaned room for 2 days/ 2 nights. Even after complaining to the manager on night duty who sent fresh towels as a justification for no one having cleaned our room all day!

Golf course by race track

My husband and I were there last summer while a Monster Truck weekend was held nearby. It was completely absurd. Rooms and golfing were disrupted by squealing tires, mufflers, and loud engines. Who's the genius who thought of developing a golf resort by a racing facility? If you do stay there, ask for a room on they side away from... more

Out of the way retreat

my husband and I stayed for 4 nights at the end of May. We booked a 2 room suite in the fairways building rather than the club house, we asked for a mountain view and that was what we got. If you stay in the fairways building you do get a private balcony as apposed to the club house building... more

Fantastic Place

We stayed here for one night to celebrate my 40th birthday. We were blown away by the view and our room was so nice I had to ask the desk clerk if they upgraded us. Our room was in a building that was tucked away in the trees beside a golf course. The room was a standard room and was... more

not worth it

We stayed at this hotel for one night on the weekend for a party. It was a beautiful room just to look at. Things started to go wrong after we tried to watch tv. I bought my own dvd but the machine was not playing it. After 2 different people came to try to fix it they gave up and... more

Fabulous Hotel

I stayed at this hotel in February 2009 with a friend for a girls weekend. We had an absolutely fabulous experience at The Westin Bear Mountain. The room was spacious and clean and soooooo fresh. They have some special air system in there and you can really tell the difference. So not a stuffy hotel feeling at all. The balcony... more

Nice hotel

The rooms were very spacious (2 twin beds) and very nice finishings (slate floors, granite counter tops). Very nice bathroom with separate soaker bathtub and shower. My only complaint is the shared balcony -- people in the other room would walk by and look into my room. A partition on the balcony between room would be nice.

Wonderful stay

My husband and I recently stayed at the Westin Bear Mountain Golf Resort & Spa as we were attending a company Christmas party there in the evening. It only took us about 15/20 minutes to get there from downtown Victoria and the drive up the mountain was very scenic and beautiful. Once at the top you really cant see anything... more

Absolutely beautiful

This was our second time at Bear Mountain! Huge rooms, wonderful food, & amazing views!!! We definitely recommend this place for a quick getaway!

Incredible views and relaxing atmosphere

Stayed here two nights while in Victoria for business. This hotel definitely caters more to the leisure/vacation crowd than business travelers, but I still very much enjoyed my stay. I was upgraded to a suite upon arrival which was very spacious. It could have easily fit a large family and having two bathrooms in a one bedroom suite is a... more

Premium prices for middle of the road hotel experience

The glossy page ads caught our attention! Wow, this look like an amazing place! The mountain setting and golf courses are amazing. The hotel itself is trying so hard to deliver that same experience. Not happening though. It begins with the lack of an airport shuttle so expect to pay $60- $70 for your cab ride there. The resort itself... more

Maybe its just growing pains

Maybe the resort is just still getting the kinks worked out, but there are some definite problems. First, the staff is mostly incredibly young and not focusing on service. Are there only young people on "summer vacation" available to work? The three building arrangement is awkward (two hotel buildings and the fitness/pool building). We stayed in the Clubhouse which I... more

something for everyone :)

Golf was excellent, the Mountain course was better than the Valley course. Amazing spa with mineral pool with a beautiful view of the 18th hole. Great food and very accommodating and helpful staff. The pool was a fantastic addition to a golf resort - something for the golfer and the lounger. It would be nice to have kids' hours or kids' section as there were a lot of cannonballs in close quarters!

Huge amazing rooms and great balcony

The best feature was by far the rooms, which were huge and up to date. The hotel and grounds are new, which are nice to walk around at night, but there's still lots of construction on the go and since its a resort its a short distance from town and about 15-20mins from downtown Victoria. Was a great place for... more

Excellent hotel, we were in Victoria for a wedding and had a great time staying at the Westin Bear Mountain. One thing to note is that there is a $15 / day resort fee that we were not aware of until we arrived. Try the sushi restuarant if you stay there - it's excellent.

Loved everything

Firstly, we won a radio contest to the resort and had heard so many wonderful things we were really looking forward to our 2 day getaway. We were not disappointed! We expected we may be given a parking lot view on the bottom floor but got the golf course view top floor and the view was spectacular. Yes, there is... more

Still love this Resort

We visited the Resort with our adult children three years ago and were impressed with this resort and still are. The grounds are very beautiful, the pool is always warm but crowded and hard to find lounging chairs, the rooms have beautiful newish furniture & great "heavenly beds". Fairway rooms have mini fridges, coffee makers, nice small patios, two queen... more

A Great Time

I got a very good deal at this hotel so that undoubtedly made me look favourably upon it. Here are the good and the bad points: The Good- Great rooms-we stayed in the fairways building in what essentially an apartment with a seperate living room and a full kitchen. The location- despite there still being some construction work going on... more

Fabulous stay, great room

Although I was hesitant about Bear Mountain, as I found the reviews a bit mixed. We thoroughly enjoyed our stay. We upgraded to a King suite, with a nice balcony - delicious accommodations. Cooking your own breakfast after two weeks on the road was a treat. I was able to enjoy a cigar on the balcony while watching a volleyball... more

Not bad. Not great. Inconsistent

Stayed 1 night for with the Mrs. Pros - 1. big rooms (most have 2 beds) 2. nice view of golf course (patio joins with others - no barricade) 3. comfortable beds and showers. Cons - 1. do not get a room with a shared door with another room. Like someone said here you can hear everything from the adjoining... more

Better Than A Home Away From Home

I live in Vancouver, but work each week in Victoria and it made my day when I found this hotel. The resort is made up of two hotel buildings set on a mountain, with a fantastic village being built around it. It works for me in so many ways. First it is close enough to Victoria that you can be... more

Save your points, they aren't welcome here

My fiance' and I stayed at Westin Bear Mountain for a leisurely, romantic getaway... Upon arrival we were informed that the pool was closed for unexpected maintenence issues. I understand unavoidable issues arise, however no compensation or discount was offered... to offset the situation. We are Starwood shareholders and our room was located in a seperate building next to the... more

Heaven!

From the moment I turned into the resort 'development', I knew I had made a great choice. This resort is nestled in amongst gorgeous scenery, tasteful homesites, granite mountains and on top of a first class golf course. The restaurant options make it hard to decide upon, the hotel itself is beautiful and fit's in it's environment tastefully and luxuriously. I can't wait to go back. Great... more

Not very Impressed

I booked a room at the Westin online for Feb 14. On the 13th we decided to come down a day early - pending room availability. I called the resort and spoke with an employee who booked me a room for that night and said she would send me a confirmation email. After recieving the email I realized that the... more

Great Stay at Bear Mountain

Stayed at Bear mountain Westin for 1 night with my fiance and was extremely happy with everything. We payed for a basic queen room, but as the hotel was completly empty we were upgraded to a 1 bedroom King corner suite. Suite was complete with Kitchen, 2 bathrooms, Gas fireplace, Huge king "Heavenly Bed" and master ensuite, aswell as a... more

Magical getaway

We were relocated to Bear Mountain resort for 4 nights because our original choice closed after taking our reservation. Contrary to our expectations, access to the hotel was via a well constructed mountain style road, with a fair amount of residential properties most of the way up. Arriving at the property at night was quite spectacular during December with a... more

Little out of the way but like the resort

We stayed here in Dec and the hotel was booked out with Christmas Staff parties. This resort is great :) We stayed last year too and love it here. Staff is wonderful, our rooms have always been HUGE with incredibly large balconys overlooking the mountains. Love the shower with the double heads and the huge rooms with the heavenly beds.... more

pleasant suprise in the suburbs

Stayed one night at the hotel for a conference. I drove in at night so it seemed like I drove forever in the middle of nowhere (not so bad driving in daylight). The room was a double queen room with all the amenities. It was a connecting room and the connector door was open. It took me several tries to... more

Amazing

This is the most beautiful resort I have stayed at. Even though it was fall the grounds were still beautiful (although under construction because this hotel is so new) and the room I stayed in was as large and modern as any new condo. My room had a fridge and microwave, and the bathroom had both a glass shower and... more

Noisiest hotel room ever

Should you be unfortunate enough to have to stay at this hotel, by no means accept a room with a connecting door. We have travelled extensively and stayed at properties from budget to luxurious, but our stay at this hotel ranked as the noisiest hotel ever. We booked at the hotel to attend a high-end fundraiser function and requested an... more

Wonderful place to have a getaway - can't wait to go back

Although there is still some construction on the property, this resort is outstanding. The main buildings are complete and have been designed with every amenity in mind. My husband and I wanted to move in!!! True to the Westin standards, the rooms were above and beyond. Our suite was in the clubhouse building on the second floor. My best guess... more

Great room, awful setting

We stayed in a room with two queen beds in the Fairways building. This building has no concierge and no front desk but that didn't bother us at all. Our room was very sizeable with a separate shower and giant soaker tub, double-sized closet, fridge and mini-kitchen. The beds were very comfortable. The staff were extremely helpful and polite. Our... more

Nice Resort

Getting up to the resort is a little bit confusing. Front Desk agents were so-so friendly. Stayed in room 343 in the Club House building. The room is spacious with 2 queen beds and a big patio. The washroom is on the smaller side though. Both the A/C vent and fridge made loud noises. At 3am people were talking loudly... more

Very thin walls

Stayed with kids in Fairview building.Could hear almost everything from next rooms. This is a brand new building, lots of construction still going on. It is not a hotel, certainly not a Westin standard. Breakfast took eternity to be served. Time sharing clients were treated much better than us , normal guests. Tried to contact Hotel Direction several times, but... more

Great Hotel

We used this hotel as a sort of stop over to shorten our drive upisland. It was a lovely hotel, though a little confusing to get to. Once you get all the way up Bear Mountain you have to wind around alot of goofy mazing it feels. There are couple of different buildings that they can put you into, and... more

Very decent hotel but lack of choices in surrounding area

I stayed here for 1 night recently as a SPG Plat. After arriving from the Helijet terminal, I arrived there in about 45 min through rush hour traffic. Cost of the taxi was around $45. As many others have noted, there is a lot of construction going on but the majority of the construction close by has finished. Or, at... more

Nice Hotel in the Greater Victoria Area

Stayed at this hotel twice. A lot of construction right now so perhaps in 2009/10, everything will be complete.

Loved it

For our 15th Anniversary we decided to go golfing and picked this resort. What a fantasic place to stay and golf. Yes, there is lots of construction going on but it never bothered us one bit. We stayed in a one bedroom in the fairways building and it was gorgeous. Everything you would want and more. We ate every night... more

fantastic property - top notch service

We just returned from The Bear Mountain Westin and I had to write in my review while it's still so fresh in my mind. We stayed in the Fairways building and had an amazing experience. Our room was great, the Heavenly Beds were just that and the service was impeccable. We ate at the Copper Rock restaurant and that was... more

Not worth it

While it's being touted as a four star hotel/retreat high in the natural surroundings of Vancouver Island it is, unfortuantely, neither. The later can be said to be true, only if taken horribly out of context. Bear Mountain is part of a multi-million dollar resort/suburban development being undertaken (and expected to be finished within 3-4 years) and as such most... more

Fairways building is preferable for me

We have stayed at Bear Mountain three times now. The first two times we stayed in the Fairways building because the construction of the Clubhouse building was not finished yet. For our last visit we decided to try staying in the Clubhouse building. Overall our stay was still quite good but we found the Clubhouse has a few disadvantages over... more

Beware the Fairways Annex

Stayed at the Bear Mountain for a small convention. Its actually two buildings - the main hotel and an annex called Fairways about 200 yds away - which is a long way when its cold & raining hard [& remember this is high on a mountain in a rain forest] - so if you book specify the main building and... more

Great rooms, great balconies

My husband and I spent 2 nights at the Westin because we wanted to play golf at Bear Mountain and the Stay-n-Play package was more economical , relatively speaking, than staying elsehwhere and paying the regular green fees. While we weren't disappointed, we were quite surprised by the amount of construction taking place in this area, however since we were... more

Beautiful hotel property

What an incredible hotel. Excellent service and beautiful rooms. Everything is spanking brand new. I was warned about the construction from reading reviews on trip advisor, but was told that there is less construction on the weekend. That appeared to be the case. There was one boom going all the time during the day. I can't say it was enjoyable,... more

Beware of noisy construction

Because we saw 'resort' in the title, we were expecting a bit more of a serene resort feel with this hotel. However, upon arriving, we were more than a bit dismayed that this hotel lacked any kind of 'get-away' feel. There is a lot of noisy construction going on throughout the entire week, and so it is not only hard... more

Bear Mountain Update

I consider myself somewhat of a fan of the Westin Bear Mountain. I say this because I have stayed there a total of six (6) times within the last 9 months. I submitted a review of this hotel back in March; I write this review to give an update. Pro's: -This is a new-build Westin. Everything is new and clean.... more

Beautiful Property

Very pleased with our stay July 2 and 3. Yes, there is construction but request the clubhouse wing and you will have no problem with noise. Very welcoming and accomadating staff. Beautiful new room. Very clean property. Pool had just reopened and was wonderful. Excellent workout facility very well staffed and full of new equipment even a women's only section.... more

Some good, some bad

Pros We love having lots of space with a toddler. You can get adjoining rooms. We get a suite with an adjoining room which is great. Kitchenette is good (suites have a nice BIG kitchen). High chairs for rooms. Heavenly beds and cribs are nice. Tubs are nice and deep. Valets are always very nice and helpful. Wireless internet. Spa... more

Not deserving of the Westin name (yet

I booked my a stay at the Westin Bear Mountain for my 12th wedding anniversary. We were looking forward to a long weekend away from the kids to enjoy the wilderness, hang out by the pool and get some sun, enjoy Victoria and generally get some R&R. Unfortunately, we were disappointed on many fronts, especially relative to what we've come... more

Bear Mountain, Wait until it's finished

Stayed at this hotel/resort for wedding anniversary. The hotel pictures are misleading--- there is construction mess everywhere. Our room in the Fairways building had a view of the all too present construction fence and materials. Everywhere you look- the grounds are incomplete. Unless you are a complete golf crazy couple, this is not the place to go for romance. The... more