“Great Hotel”

Very comfortable location. Access to the shopping centre, restaurants. Really enjoyed pool, hot tub, sauna. Great customer service!

Needs new pillows

Stayed for one night, got a good rate from expedia. Yes, parking is expensive, but it is downtown. Had no major issues, room was clean, staff was good, but the pillows on our king bed were pretty flat, and there were no extras any where else in the room.

Old, clean, downtown Edmonton

Hotel is in need of updating .. But clean and reasonably priced .. Valet parking expensive!! Look out for that. Got the rate from hotwire ... Glad I didn't have to pay full price. Front desk service friendly but slow. Only 1 person on desk at busy check in time.

Central but tired looking

I stayed a week and while it wasn't horrid, it certainly isn't five stars I have been in the Vancouver version and it is a far cry. Don't get me wrong, the people were friendly and that counts for a lot, but the hotel itself had issues. I had one night where water flooded from the pot lights in my... more

Pretty good overall

I stayed here for 8 nights in February, while on business. From the 22nd floor the view is great, unfortunately there's not much to see in very flat Edmonton. There is no business centre, but the front desk staff was very good at arranging meeting rooms, receiving envelopes, etc. There was a very basic continental breakfast (toast muffins) included in... more

Excellent value for money. Location next to YMCA gave cause for concern initially but this concern proved to be unfounded. Would recommend it .

The Sutton Place was terrific - from the friendly staff to the very clean and comfortable room. The pool was great - good hours, clean and private. Good security.

A Decent Stay

Front Desk service was friendly and helpful. Be warned that there is currently some renovation work going on in the lobby (they had the entire lobby ceiling torn apart while we were there). As well, some of the card-readers in the elevators needed to be repaired. The room itself was a decent size, clean, and well-kept. While I didn't make... more

Good Value for Downtown Hotel

We booked the hotel at a very reasonable cost through Priceline. The rooms are getting a bit tired looking however upgrades such as flat screen TV, very comfortable mattress and updated bathroom hold everything together. Very clean. Large window lets in lots of light and has a decent view (10th floor facing north). The quiet and unobtrusive HVAC was a... more

Convenient Downtown location

The hotel is getting a bit old, but is clean. I really like the marble vanity in the bathroom. The room was decent, but quite out of date. I stayed there because the company I work fors Edmonton office is accessible from the hotel indoors. The biggest disappointment was the complimentary breakfast that was included in the breakfast room. It... more

Needs a reno, and beware of parking costs

We actually booked this hotel through Hotwire.com. We got a good room rate, but Hotwire wasn't really clear that some of their hotels would have extra fees like parking (I think this is the first hotel I've stayed at where parking isn't included in the room rate)
Anyways, parking was over $25 per night, so factor that into the hotel... more

Do NOT use their valet parking

Overall service and accommodations were good, however:
My wife and I valet parked early in the day and went to see the Nutcracker ballet in the evening. We took a cab to the ballet and back again. We didn't retrieve our car until the next day.
Two weeks later I got a notice of traffic violation (parking in a restricted... more

Business trip

I was in town on business a couple weeks ago and was put up at the Sutton Place. It was conveniently located, the rooms were big and clean ( a little dated compared to the lobby) and it was an overall positive experience. Something must have been wrong with my heating though, I couldn’t get the room to cool down... more

Great central location

Recently stayed here for a business trip - excellent location in the city. The hotel is very handy to some great restaurants! The rooms were comfortable (deluxe) & quiet. Hosts were friendly & helpful.

Nice enough

This hotel is conveniently located downtown. It is clean and, for the most part, comfortable. I was on a high floor and just could not get the temperature right. It was stifling in the room. In the morning I was in the lobby and noticed there was a continental breakfast. When I approached it I was stopped by a server... more

Excellent location

We stayed in this hotel for 3 nights last week while my husband attended a conference. It was an ok hotel. Nothing really wrong with it but my expectations for a Sutton Place Hotel were higher than just ok. The room was fine, except for the fact that the room had 2 DOUBLE beds. Who has double beds any more?... more

Nice hotel, a little aged

I understand renovations are coming this year and they are needed. While nothing serious, the décor is dated and scuffy. The food is limited in the one restaurant although the food was good. The location is good as part of the City Centre so a lot of indoor walking available, especially handy in the winter.

Good Hotel, Amazing Pool, Brutal Parkade

I stayed for 2 nights on business and booked a second hotel room for my girlfriends birthday. I requested almost 14 days prior to my stay that we could be in rooms close to one another. I understand hotels never guarantee these things but we ended up being 14 floors apart. This hotel is large and the request was made... more

Not bad for a quick trip

This hotel is in a good location downtown, connected to shoping by skyways.
The room was large, we had two double beds. Having 2 pillows per bed would have been better.
The front desk was polite.
You park in a parkade, just tell the person that you are staying at the hotel. I paid 23 dollars for the night to... more

I never did meet Mr. Sutton

I stayed in the Sutton Place Hotel last weekend, because for some reason I thought it would be a good idea to go to Edmonton when it was below minus 20 degrees. I never said I was smart.
First off, getting to the hotel was kinda annoying. It's just on the other side of taller buildings, so it's hard to... more

Hotel needs a reno, not worth the rate anymore

Staff all very friendly and helpful. Check-in and checkout was fast and painless.
The hotel I'm sure was very nice at one point but it is showing its age. My room in particular smelled like a mix of perfume and old stale smoke. It was a non-smoking room on a non-smoking floor. My clothes picked up the awful smell too.... more

weekend in Edmonton

I was coming to Edmonton to meet a new addition to the family. Booked on hot-wire, price was right so I booked. It has been at least ten years since I stayed here, the room decor has not changed, no flatscreen which is quite unusual for hotels today. Free wifi which is a plus, could pay extra for higher speed.... more

Nice hotel

I stayed at this hotel for a few nights. It has a very nice lobby. The rooms are nice but appear dated. The bed was very comfortable. The shower didn't get all that hot but that was okay. My biggest area of displeasure was the speed of Internet and how slow it was. I called to the front desk and... more

Nice place.....45 yrs ago

This was probably a nice hotel 40 yrs ago - but today it's just a run down Motel 6 inside the rooms. The carpets are filthy and old school tv which of course didn't work properly etc.
But the bed blanket was probably 45 yrs old - ratty with holes and 'pilled' etc. I wouldn't have let it touch my... more

Decent room but not great

The Sutton Place is undergoing a restaurant renovation but overall, it feels like it needs a freshening up. The thermostat in the room didn't work though luckily you could open a small window when the heating was too oppressive. Room service food was mediocre and they brought the wrong meal (hidden under the silver lid so I didn't discover it... more

Location, size able room, convenience store open late with pleasant staff member\n\nDated hotel

A bit tired

Hotel rooms and public areas in need of renovation. All quite tired and old fashioned. Restaurant was closed for remodelling, so temporary facility provided. Limited menu and dreadful wine list. Not... more

What a hell hole.

Veteren's Day long weekend in this hotel was absolute c@!p. Checked in on Friday and had decided to test out room service. Honey garlic wings which were absolutely tasteless unless you managed to... more

great location but rooms needs updating

Stayed here for our medical appointment at Royal Alexandra Hospital, which as only 5 minutes away. The rooms are clean but needs updating for the carpet is already old. Having access to the City... more

Nice hotel in a very good location

This will be our 3rd visit to this hotel, it might need a few touch ups in some of the rooms. But the service is always good and it's in a great location. We got in early and our room was ready, if you request anything that might be missing they are very prompt a.k.a we didn't have a blanket.... more

Nice Place

Our first time staying here and we found it a clean quiet place to explore downtown Edmonton. The staff were friendly and knowledgeable about the area and the easiest ways to move about downtown. We were here to attend a CFL football game and found that the fastest and cheapest way to get to the stadium was the LRT station... more

Great location

Having read some of the other reviews before staying here, I was a bit nervous. However, whilst the bathroom could do with updating, it was clean, and the room was a good size with really comfortable beds. Best of all was the location, right in the downtown and connected to shopping and the LRT. I'll definitely stay here again.

Great downtown hotel

The hotel is under construction but regardless, it was a great place to stay. Nicely location downtown. Room was clean and comfortable.The staff was very friendly. The Rose and Crown bar was great to have nearby to pop into.

Sutton Place - Dated but Adequate

I stayed at the Sutton Place for a convention in Edmonton the last week of September 2012. The hotel is not easy to find when driving, due to the street signage in the area. (If you aren't watching for it, you may miss it the first pass or two...)
At the time I visited, the main floor area was in... more

good hotel room

although we didnt plan to stay in edmonton it was more of a convenience thing last minute, but even though edmonton had nothing much to offer, this hotel was just the ticket. It was having renovations going on but this really didnt bother us. nice welcoming reception staff and conceirge really helpful and friendly. the hotel room was huge, the... more

Great downtown location

Can't beat the downtown location of this hotel. Close to many restaurants, Commonwealth Stadium, Edmonton City Centre Mall (attached) and Grant MacEwan University. Rooms are spacious with decent beds and pillows. Slightly dated bathrooms but a wonderful selection of toiletries and fluffy towels. Room service is exceptional: quick and hot. Make sure you take advantage of evening turn down... more

location

the hotel was undergoing some restaurant renovations, but other than that, the room was comfortable and in a good downtown location. I would stay again. I took the shuttle from the airport, saved $45 versus a taxi too.

Lost our reservation

For one they lost our reservation for two double beds. Since there were no rooms left with two double beds, their suggestion was a king and brought up a cot. Not ideal for two couples. Once we went to the room we found stains on the carpet and chair,of what we don't know. The bed sheets on the cot had... more

Little grubby

The hotel lobby was quite nice and stylish despite some construction for a new restaurant.
The elevators seemed very dated but got us to our floor safe 
We had a king room on the 21st floor and at first glance seemed very nice, cozy and well laid out.
It was not until the next morning when it came to... more

Comfy beds, mouldy bathroom

We got a special deal from Expedia, so took our chances and arrived at the Sutton Place Hotel. My first impressions were that it was a 3rd rate place, very jaded Las Vegas decor, and the front staff was new; young woman didn't know a thing, neither did the other woman (older), both very unhelpful. Luckily the manager walked by... more

Stay @ Sutton downtown

I have stayed at this hotel for a number of years and have enjoyed my stay every time. Staff are helpful. Downtown location makes it very convenient to everything,also shuttle to international airport. Rooms look a little aged but still very comfortable.

Girls Weekend Away

Stayed at Sutton Place in Edmonton for two nights while attending Sonic Boom at Northlands Expo Center.
Was a great central location in downtown Edmonton and a short taxi ride to the Expo Center.
Our room was very clean and tidy, enjoyed our stay very much. The staff were very helpful and we enjoyed the facilities such as the indoor... more

Pictures look a lot better than actual experience

Recently stayed at the hotel after reading some online reviews. Hotel was average, and the pictures definitely made it look a lot better than what it actually was. Staff was amazing, and were able to meet all my requests. Room looked old, and looked like it was in need for some major TLC.

Excellent Accomodations

We recently stayed at the Sutton Place Edmonton and it is one of our favorite places to stay. It is nice and quiet. The room is extremely clean and the staff are excellent. The hotel location is great too.

Good, centrally located hotel

I like this hotel. It is centrally located and the service is good. It is in the middle of renovations so there are good deals to be had here which will probably end when the renovations are completed. It is an older building so you can see that renovations are required but it also looks well-maintained & clean, not shabby.... more

2 star at best I have stayed at better Holiday Inns

First let me say that this Hotel was obviously a 3.5 star....circa 1992, the decor is now old,worn and completely outdated. Some renovations were underway, but it was to add a restaurant while nice, isn't what the place needs.
The lobby is showing signs of so much wear it borders on abuse, I can't help but wonder what has made... more

Not a 3.5 star hotel any longer

Very tired and shabby all over the hotel .... rooms in dire need of an update. Having said that, location is good and everything was clean. Certainly would not rate it at 3.5 stars in its current state.
Also, no remote control for the TV and it took 3 phone calls and 90 minutes to get one.

Excellent stay

I have stayed at this hotel 4 times in the past two years. Everytime has been a good experience with staff. The rooms are nice and accomodating. One of the better hotels in Edmonton. Concierge was helpful in finding nearby restaurants and nightlife. The area is a little sketchy but a nice hotel overall.

Helpful, courteous staff

This hotel is located in the heart of downtown Edmonton and within walking distance to many stores and restaurants. The staff were very friendly and upon enquiring about parking we were advised that for only a few dollars more than the nightly parking fee we could be upgraded to a larger, more luxurious room that included free parking. The room... more

What great customer service

What a great hotel. It's a older classic hotel that has through major revocations, updates, and upgrades that give this hotel charm and character. The customer service is out of this world and other hotels should really take notes from this one. It is also very clean, centrally located and full of all the ememities you may need.

Common area, nice stylish, and comfortable with great view.
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Dirty window and out of date bathroom, compared to room.
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Great hotel, great location for a reasonable price. Nice and centralized, can walk to most fun spots. Beds were really comfortable, had a nice and relaxing sleep. The room service menu seemed overly priced and in room movies are very overpriced. The windows should be... more

A more expensive "Super 8

I had stayed at The Sutton Place in Toronto a number of years ago and was really happy with the experience. We decided that we would stay at the same name hotel in Edmonton a total of 3 nights. Upon driving up to the hotel, we were not greeted by anyone which was fine. We went inside to register. The... more

Not up to the Sutton Name

I was disappointed with the state of the hotel. The building itself was rundown, but generally clean.
Our room again was not disastrous; however, just not what I would expect when staying at a Sutton hotel. The TV was big and old, no face clothes in the room and only 2 towels until we asked for more.
Service at the... more

Not the Four Seasons any more

When I was a kid (25 years ago...) when my mom was on business travel we got to stay here when it was the Four Seasons Hotel, and it was a luxurious treat.
Unfortunately this is not the same hotel and this old girl is showing her age. The decor is dark and dated, several of the towels were noticeably... more

Never stay here if you want a good night's sleep

The neighboring room was having loud, wall bashing intercourse off and on from 11:30pm to 5:30am. We called front desk to complain. They say they sent up security but the noise continued. By checkout time they advised us that they asked the offending room couple if they heard anything when they checked out. Odd approach. Next the hotel rep told... more

Nice stay

We enjoyed our stay at Sutton Place. The rooms are a little dated but ours was clean, had a nice flat screen t.v. and mini fridge. We really enjoyed the pool and hot tub. The staff was always helpful, including spending about 15 helping me print my boarding passes.

Overall good

Went to this hotel for a week long business trip. Overall, I'm very happy with the experience. The front desk service was great and rooms were clean and comfortable. The breakfast was poor with it's pastry and cereal. Had to get breakfast elsewhere since I'm a breakfast guy. No gym in the hotel itself but they do have a deal... more

Reasonable Downtown Hotel

We had a stanard room which was a good size with a king bed, tv,free wi fi, coffee maker, iron, fridge,hairdryer etc,good size bathroom decor throghout hotel a bit drab and dated but all clean tidy and comfortable enough. Staff all polite and helpful although there was a bit of confusion as to the cost of car parking (which is... more

Getting old and tired

Definitely in need of an update. The bathroom was pretty bad, shaky pipes and some descaling needed on shower head. Very old fixtures and housekeeping sure needs to improve, lots of hair left in bathroom. Yuk.

Did not enjoy anything about this hotel will never stay again! It wasn't the problem of Priceline it's Sutton hotel! Location of parking and cost along with no valet service out front! Under construction so restaurant was in a meeting room and food selection was awful!

Staff was great.\n\nParking was $23 and no guarantee of spot!\n\nGenerally nice.

Downtown gem!

This hotel was a great value for the money! Located in the heart of downtown, on a cool autumn day I didn't even need to put a jacket on to enjoy shopping in the core, as it's conveniently connected to the pedway system. The room was excellent, large, clean, and quiet. I happened to arrive at a particularly busy time, but the staff expediciously handled all the guests checking in in a timely... more

Overnight Stopover

Hotel was nice. Room was clean. It is not a super fancy hotel no concerns about the room. Would stay there again next time.

The location is very convenient; centrally located in Downtown with indoor access to malls.\n\nParking was an extra fee.\n\nThe hotel was great! comfortable beds, nice decor and friendly staff.

“The hotel was great! comfortable beds, nice decor and friendly staff.”

I wouldn't stay here again

I arrived at the front desk and they didn't have any record of my reservation. [...]. It took me over a half hour to get this straightened out and was a complete pain in the... I then checked in and had no internet access in my room. WIFI is horrible in this hotel (particularly on the 26th floor). I then tried the WIFI in the lobby and it was lousy as well. I literally had to plug my... more

The Sutton Place Edmonton was

The Sutton Place Edmonton was a great choice for its proximity to the Edmonton City Centre complex. It's connected via pedway to the complex, which means you don't have to go outside. The room was very comfortable and the staff were helpful. There's no gym in the hotel, but as a hotel guest you get a preferred rate at the gym in the attached complex. Only downside was the walls seemed a... more

Everything was clean and the hotel was well situated.\n\nParking was $23/26 (self/valet) extra. Would not have booked here if I'd known.

Excellent hotel

Everything good except that the parking is too expensive.

Bright, clean rooms, helpful a

Bright, clean rooms, helpful accommodating staff.

Sutton Place Edmonton

Great

Very well appointed, beds were great but the staff were a little surly.

We would recommond this hotel as an acceptable and fairly economical hotel in downtown Edmonton. It is not the place for a special occasion or vacation ( ie. not a resort or a destination property) but if one is just looking for a decent place to sleep, it was good value . It was clean and the bed was very comfortable. The linens were nice, except for one very thin, worn-out pillow. The staff... more

I would recommend the the Sutton Place Hotel Edmonton. The location is excellent and the price was definitely right. It is a bare bones hotel - no luxuries at all, but it is clean and relatively new and well-kept. Very good value for money and it met my expectations.

Would most certainly recommend it to others. The room was very comfortable and clean ,the restaurant meals were great. This is the second time we have stayed at this Hotel and we think it is good value for money. The staff are very friendly and they all looked after us well. We arrived early and they said they would bring forward the preparation of our room and have it ready in 45 minutes,... more

Staff were great nut I received a smoking room when I do not smoke. Hotel could not change.