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Ele Gagliardi
June 06, 2016
Candice
January 15, 2011
MaYa
August 27, 2010
Erica
February 22, 2009
Reviews [4]
English
Customer Service @ Sukis
Ele Gagliardi
in the last week-
I have been going to Suki's for approximately 20 years now. I have had many bad experiences lately and the customer service has gone down the hole.I purchased a hair piece valued at @750.00 dollars which the hairdresser ruined and do not wear it or can even sell it now.The piece was cut on top of a counter which shrinked the hair piece basically to nothing.i WAS ADVISED THEY KNOW HOW TO CUT HAIR PIECES LOL
In return I was promised three hair colors.The first one was a failure for colour and became a redo and so forth and the end it became confusion and they had said we did three.I tried several times to advise them because of the redo there is confusion you own me another one.
I recently made an appointment and they advise me that I own them one haircut that I did not pay for and that I must pay otherwise Candice will not book any appointment if you can imagine,this is after they ruin a very expensive piece,I barely got $300.00 dollars for the damages where's the other $400 dollars.They were advised on the colour and advised me in return it was all written down for next time so there wouldn't be confusion,which did not happen lol
Then the hairdresser does not want to cut my hair because he feels uncomfortable with it but I'm suppose to suck it up after losing that amount of money that he ruined WOW AND WOW.
When customers have to come back with all the redo's it does cost money,time and fuel,struggling with disabilities as well does not make it easy coming from PoCo is this every factored in.I understand a few errors, just write down the colour the customer wants and then it's your problem.
So yes they wouldn't book an appointment because I didn't pay for a cut that was owned to me and a different manager dealt with it that had no CLUE of the damages caused to me or the losses.
The above issue should have been handled very differently,such as having colour charts for customers so hair colour screw ups do not happen you think they would do this after a customer has had problems with colour and a detailed consultation as well.
Maybe i will go on the news with this I found it very disturbing actually,give me my $400 dollars and I will repay for the re-do that was owned to me lol.....I was accused of not paying for my haircut if you can imagine and had to proof it and go to my online banking today and send an email to management proving that I had paid even tho I advised management several times that I did pay,but apparently it was not showing on their end how crazy of a customer service is that LMAO.i'M A DISABLED WOMAN AND IN A LOT OF PAIN TODAY.
Than I proved it and I'm told this by management verbatim" I will call the location on Granville so you can book your appt". I replied and said I'm not so sure I want to give Sukies $200 for color and cut not even an apologie or ANY SORT OF ACCOUNTABILITY LIKE wow PEOPLE THIS IS CUSTOMER SERVICE TO YOU.
If there was Zero for rating I would have given Zero
Over rated and pretencious
I receive this discount coupon from sukis for 50% off and book an appointment to attend their richmond salon. when i arrive i am one of about 9 girls waiting lined up! they are waay over booked but im patient thinking its gonna be worth it in the end. i think his name is james and he is yelling at the stylists to hurry up which gets me feeling uncomfortable. he looks a bit crossed at the girls. finally its my turn and james takes me in. the long and short of it, i had to endure his insesent gossip. i am only there for a cut and im a professional woman who doesnt much care for the small talk but is he picking up my vibe? NO! he continues on about how great a sytlist he is and i figure this guy may yet earn some redemption for his poor service. what happend? i got a cut that i clearly did not ask for nor was prepared for. i walked out of there and i will never return. james, if that is your name, sorry honey, but you dont know a thing about styling you dont listen you are lost in your own little world where you have over rated yourself. i would have spoken to your manager but i got the feeling that you are still learning and everybody needs a break time and again but then tonight i am thinking that i paid good money for a cut that i didnt order and im very angry. and btw if you dont like your wages and working conditions i suggest you start your own business but do not involve the clients with that sordid issues.
Suki Sucks
Suki is way overpriced and over rated!!! Save yourself the trouble because these so called "master stylists" don't know what they are doing.
I went to the Burrad location last summer and the guy that supposedly is the hair colour specialist ruinned my hair. I went in with dark brown hair and asked for black with a hint of plum purple. I've had this colour in my hair before so i knew it could be done. Well according to him the colour wouldn't show up unless he stripped the colour out of my hair. Well i agreed to have my hair stripped, little did i know it take 1 hour to strip it. I sat at the sink for 1hr, then he calls me to the chair and its not light enough! A second round was needed, well to make my story short, i was there for almost 4 hours and my hair came out fuschia!! im not kidding...my hair was ridicoulous!!!
After he was done blowdrying my hair, my roots were more fuschia then the rest of my colour, it was disaster that cost me $120. i had to go to work like that for a week...i work in an office!
At least he was nice enough to admit he had ruinned my hair and offered me to return so he could fix it but just avoid it....save yourselves the trouble.
WAY OVER PRICED AND OVER RATED!
I'm done with Suki's
Suki's has LOUSY customer service and they are WAY overpriced.
Yesterday, I called the South Granville location to make an appointment. The receptionist was rude, and her accent was so thick, I had trouble understanding her. She obviously did not have a very good grasp of the English language, because I had to repeat myself many times.
I attempted to make an appointment to get my roots touched up to my all-over highlights. I explained exactly what I was getting done, and asked to make an appointment to get a haircut afterward. She told me to come in at 10:45 for my highlights, and that the haircut would follow. The receptionist then asked me for my phone number, and then came up with my name. I don't know how, but she must have changed my phone number in the computer after she looked it up because when they tried to call me later on to change the appointment, they were unable to reach me.
I showed up at my appointment today on time. The receptionist, not the one from yesterday, informed me that they had tried to call me to change the appointment. I told her I never received a call, or message. She then verified my phone number with me, and we realized that the area code was wrong.
So this receptionist explained that they were unable to do my highlight appointment today because they hadn't booked enough time. She told me I could still get a cut though. I told her this wouldn't work, so she offered to make an appointment at the 1st Ave location. This was a huge pain in the a@s for me, as I do not have a car and it was raining heavily. I started walking towards the other location, but was too angry about the situation, so I just went home.
I had not been to Suki's in about a year because this happened before. Last time, the receptionist did not book enough time also. Sophia went ahead with the appointment, but rushed it. My hair turned out great, but I don't pay Suki's excessive prices to be screwed around like this. I go to Suki's because I want my hair taken care of by professionals, and I like to relax while getting it done. I will definitely not be spending any of my hard earned money at Suki's again.
Business Description from the Web
English
February 03, 2015
This high-end, full-service salon chain is a Vancouver institution when it comes to haircuts and colouring.
Brought to you by
whereca
October 18, 2013
Suki's International Hair Design offers these services: beauty salon, hair salon, haircut.
Brought to you by
ourbis
September 20, 2013
Suki's International Hair Design - Corporate Office offers these services: beautician, beauty salon, hair salon, haircut.
Brought to you by
ourbis
June 30, 2013
Suki's International Hair Design offers these services: hairstyle, beauty salon, hair salon, haircut.
Brought to you by
ourbis
June 12, 2012
Relax with the luxury of any of our many thoughtful and therapeutic services, each delivered with the complete care and precision
Brought to you by
hotfrog
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