I have found the folks at this company to go out of their way to help customers, even if they have not had an installation done by this company! We came in with a REAL problem regarding stairs to access the swim spa, and they spent the better part of a morning to help us source manufacturers, pricing, and contractors in town. This is an excellent example of their fine customer service. I have called other pool companies in London and never received a call back because we did not buy the spa from them. My future business is going to them, even though we have a pool store around the corner. They were not as helpful. BTW, the problem is solved! Thanks to the staff at Splash Works!
These people are wonderful! We are so happy we bought our hot tub from them. After about 3 months we had problems with our breaker tripping. It was Friday before the long weekend. They informed us their tech didn't work weekends. We were upset but it was fair. However the Saturday morning they called us and told us they managed to get their tech to come in just to help us out. The tech Came out and it wasn't really a problem with the hot tub at all, but with our breaker. They still offered to have their guy drive to london, pick up the part and come back to install it. Fortunately, my husband is handy and didn't want to cause them any more work for a problem that really wasn't their concern (even though they made it their concern). I would recommend splash works to everyone!
Prices are always low & chlorine is the cheapest in town. This is where I get all my pool chemicals year after year.
I recommend Splash Works to all my friends and family We've purchased our pool and spa from them and love it.
It's nice to trust a staff of familiar faces and people who have been there a long time. They know their stuff.
Well trained service technicians who know how to fix any issues with my tub quickly and thoroughly.
Fair prices and a friendly environment. I would never go anywhere else.
The friendliest staff in town. Their in store staff make you feel wanted as a customer.
They have a well trained and knowledgeable staff who I trust with my pool water chemistry.
After spending hundreds of dollars at the competition, splash works fixed algae issue almost overnight. I wont go anywhere else again!!
The free water testing is so helpful year round for both my pool and spa.
Friendly and approachable staff with very fair prices.
Worth the drive across town. The best prices and cheapest chlorine by far in the city.
Really good service fleet who is comfortable servicing not just their own spas.
The cheapest liquid chlorine prices in town. They can't be beat for chemical pricing.
Reliable store with good hours all year long.
I had a liner installed a few years back and the service was great! Liner looks amazing, job was very well done, and everything else was handled professionally!
at the beginning of the yearr back in april we ordered an above ground pool. believing and trusting that when paying the pool and installation in full we would get what was promised. well to our surprise it didn't happen the way it was promised and we are now October and still waiting on them to finish installing what they had promised to fix from what they did wrong. hummm! never again we had Lambeth Pool supply finish installing and explaining what we needed to do. after splash works failed to bother explaining anything about how things had to work... hummm once again. the almost $7000.00 spent on them was more of a headache and a lesson learned then anything else.so, once again.. they are the last people that we would recommend or want to deal with. since we are still waiting on them to fix what was promised.
For the first 2 years that we were pool owners we relied on a couple of other pool companies in London. It wasn't until a friend/co-worker recommended Splash works for their knowledgeable staff and pricing overall. Now we refuse to shop anywhere else. The staff all know what they are talking about, if they haven't used a product, they are honest and give feedback of that from other customers. Splash works will test your pool water for free and make recommendations from there. We ALWAYS receive great service with a smile. Try it, you won't need to shop for pool/hot tub equipment and accessories any where else. Which other company would donate money to charity just for filling this out!? Thank you for all of your hard work and dedication.
What a great experience! We were so happy that we purchased our hot tub from Splash Works. The staff was very knowledgable about the hot tubs as well as maintanence, we really enjoyed the spa school and feel like pros now! This is the second hot tub that our family has purchased, but are glad we purchased this one from a hot tub store. I would recommend Splash Works and Coast Spas to everyone!
For the first 2 years that we were pool owners we relied on a couple of other pool companies in London. It wasn't until a friend/co-worker recommended Splash works for their knowledgeable staff and pricing overall. Now we refuse to shop anywhere else. The staff all know what they are talking about, if they haven't used a product, they are honest and give feedback of that from other customers. Splash works will test your pool water for free and make recommendations from there. We ALWAYS receive great service with a smile. Try it, you won't need to shop for pool/hot tub equipment and accessories any where else. Which other company would donate money to charity just for filling this out!?
Thank you so much for transforming our backyard- we are so thrilled with our fiberglass pool and hot tub.
Courteous staff and unmatched customer service. Our project was completed within the estimated time and this is a gift our family will treasure and enjoy for years to come.
The sales staff at Splash works made my hot tub purchase decision very easy I felt they truly spent their time educating me. The after sale has also been great.
Great same day service, service manager followed up to make sure I was happy and everything was running properly.
I had my water tested at Splash works the other day and the staff was very knowledgeable. I had my pool sparkling the next day!
Kim H is always willing to help and answer all my questions with a smile.
I have found the people at Splash Works are very friendly and oh so helpful Thank YOu
they did an amazing job, I'm in love with my pool and use it as much as I can.
Just want to say thanks guys for the great experience getting our new above ground pool the family loves it!
Thanks for the quick service! I appreciated you getting out on the same day to fix my tub!
I purchased our hot tub 5 years ago. We have had great service from Splash Works. We visit them on a weekly basis for free water testing. The staff is very knowledgeable and are always eager to help. I recommend Splash Works and Coast Spas, as they sell quality products at great prices.