Let me share with you our journey with Sleep Shop. About four years ago we purchased an all natural latex bed. The one in the shop was comfortable and we decided we wanted this bed. They ordered it and when it arrived it wasn't the same bed. Apparently there was an issue with the manufacturing and Ian inconsistency with these beds. Unfortunately we had to choose another. So we did. Delivered... more

Although we were initially unhappy both with the mattress we purchased as well as the level of service we received afterwards from the salesman, the store manager was quick and efficient in addressing our concerns. Without hesitation, he immediately set up a replacement mattress and dealt with our situation with a high degree of customer service and professionalism. Only time will tell how the... more

In a few words: terrible support and unprofessional.

I got a bed here because it was a local business and had a 30 day exchange policy. My bed also came with a '10 year warranty'. Was going to buy from Ikea which had (has?) a 90 day trial policy.

The salesperson was ok but a bit pushy and 'salesperson like' trying to get a sale. I figured that this is where I spent a third of my life so went... more

Anisa was amazing - professional and willing to help us find a happy medium between our needs and price range. The beds were a dream to try out and she even threw in two pillows and a mattress protector. We are proud owners of a Serta Celestial!

Well let me start this by saying I hate to shop for big ticket retail items.. I spent many a year of my youth as a retail salesperson and I just hate the spiel. There don't seem to be anybody out there who knows how to sell... just talk & tell,

That aside my wife and I finally decided to get a new bed. Through recommendations and a few trials in hotels we decided the tempurpedic or plasma beds... more

We just bought a Tempur-Pedic Cloud here. I can hardly wait to get to bed, once I'm done this review!

Our sales person was great (thanks, Ivy), providing the most friendly, personable, and non-pushy sales experience we'd had all afternoon looking for a new bed. [Shout out to Dave at the Sleep Country on Marine in North Van, too, as he was a close second to Ivy for his great service. We just... more

When I was out shopping for my new bed, I did quite a bit of comparison, and found that Sleep Shop had the most reasonable prices of all the nearby stores (there are a few other mattress stores right near the Sleep Shop on Broadway). Moreover, the service here was very friendly and helpful, and when I bought the mattress and frame here (a lovely wooden frame I must say), they threw in a good... more