They got 190$ for 3 minuets unclogging of a toilet.My landlord called them to unclog it .The plumper who was a young man, has said a lie that I have used a tick toilet paper instead of a 2ply one that caused the clogging . Though I have been using 2ply toilet paper for several months . And now based on the plumper lie, the landlord is asking me to pay for the unclogging. Moreover, the... more

Just tried speaking to some lady to book an appointment To have someone come and put a camera through my line so I can get estimates on repairing a cracked pipe. she was clearly clueless to what would be involved. And couldn't get passed telling me repeatedly it won't be free? Seriously, NO KIDDING! I think that's why folks book appointments to investigate the problem. It's the start of... more

I found them quite over-priced for the small (and bad) job they did; $180 to get the bathtub drain unclogged. The guy worked on it maximum only 45 minutes. When I called, I explained my situation and told them a strainer had fallen into the drain after the metal cross holding it in place had broken. They said they would send someone between 10 am-12 noon. They said they would call when they... more

Left our sump pump unplugged after repair. Basement filled up with sewage. Won't return our calls. It's been three weeks.

My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again.

Why... over billing and HORRIBLE customer service.

The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of... more

Great service was here within 5 hours. Friendly, efficient service. Only comment was that he could have taken garbage bags out after work. Would definitely recommend this service to others.

Great prompt service. Would recommend Roto Rooter to anyone.

Prompt and seemed thorough. However, the tech also had an attitude, which I perceived as resentment of having to do the work involved. I find this to be unacceptable.

I called Rotor Rooter and was able to get an appointment time the next day so I wouldn't need to miss work.  No extra cost to come in the evening,  Kevin came and assessed the slow drain.  He explained the process very well. He was professional, friendly and efficient.  He cleaned up when he was done.The one thing I would have appreciated was to know the base cost when I called.  They said the... more

The service tech, Kevin came to my home to do drain maintenance. He was timely in his arrival, he used drop cloths to protect the work area, and he worked efficiently, answering my questions fully.  Kevin is an efficient, courteous and personable representative of Rotorooter. Dianne M.

Our septic drain backed up and we needed it to be snaked.  Kevin was friendly, knowledgeable and got the job done.  The only con was the price.  We had this done two years ago with a different plumbing service and it was significantly cheaper.

I'd use them again (already have twice). Friendly, helpful technician.