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Booked nonsmoking, got smoking
August 14, 2014We booked this room thru Expedia, specifically booked non-smoking, but when we got there found out we were in a smoking room. No non-smoking rooms were available. We were told that the i-world booking system that the booking had been made thru had booked us into smoking and had been doing this to a lot of customers. Even when i... more
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Great one night stay
August 14, 2014We stopped off at the Nova on the off chance of a room as we could get a room in Jasper, we were pleasantly surprised the staff were extremely friendly, rooms were spacious and clean and good value for money my only little snag was the walls must of been on the thin side so you could hear the other... more
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Extremely Disappointed
August 14, 2014We booked a room 1 week in advance for a business/pleasure trip (2 people) for 3 nights. When we arrived, there was a sign on the front counter stating the pool and hot tub were 'closed until further notice'. First disappointment. Could they not have let us know when we booked? Second disappointment - we were given a room with... more
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2 years running I have used this hotel
August 14, 2014
This was my second visit. Visit number one included my blind dog. Staff were very helpful and made sure my room was close to the elevator to make it easier on her.
My second visit was for a family wedding. Again all the staff were very friendly and accommodating and managed to give us an early check-in. We needed a...
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No housekeeping service
August 14, 2014We stayed for 4 days and 3 nights in this hotel. The room was clean, AC worked well and the kitchenette was really useful. Unfortunately, when the housekeeping staff knocked on our first morning and since we slept in, they weren't able to clean our room, change linens, and collect garbage. On our second day, they knocked again at around... more
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Surprises
August 14, 2014We stayed the night of August 6/14. No problems making the reservation except I could not be sent an email confirmation because the system was not working. I did receive a number. The hotel has just been sold...will become a comfort inn. Our room was quiet and spacious room number 408. Very nice room with private bedroom and fully stocked... more
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Great Front Desk Lady Cindy
August 14, 2014I get excellent service from this super lady. This is a nice quiet place with all the amenities I require when visiting Hinton. I like it here, it's clean, and most of all very friendly and polite front desk ran by Cindy when I usually arrive. See you next trip. Oh and it's great value compared to Holiday Inn my... more
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Well
August 14, 2014
I stayed in Nova inn Hinton on July 21 and checked out on 22nd.
My original booking was for July 20 (checking out on 21) which was my mistake. I was making so many reservations for our family vacation, I made a mistake. Also I found this out little too late. I found it at the night of 20th. I...
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Awesome
August 14, 2014A real charmer. They treat you like one of the family and even allow you to bring your pets when you stay. They are friendly, and very helpful. The rooms are clean and the beds very comfortable. I will continue to stay here on all my Hinton trips, and you should do the same!!
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Very Pleasantly Surprised! Great Place to stay
August 14, 2014On our way back to BC from Alberta we decided to rest in Hinton before spending the following day in Jasper. Being unfamiliar with the town we spent about a half hour checking out Hinton to decide on a decent location. We attempted to get a price direct at Best Western first however the service was terrible so I walked... more
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Clean,friendly, perfect
August 14, 2014This place was great! The staff was super friendly always giving us a nice greeting and the room was perfectly cleaned. It was just so comfy and relaxing there,I honestly wish I could live there. The room provided everything beautifully and it was worth every cent staying there.
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Pleasant Stay
June 30, 2014We stayed there for two nights. Short drive to Jasper. The hotel was clean and had a wonderful continental breakfast.The staff was very helpful. We had noisy neighbours phoned the front desk and they came up. All was quiet after that.
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Awesome staff, nice clean, quiet hotel
June 22, 2014On our way to Jasper we were just looking for an economical, "pet friendly" place to stay for an evening so we could get up early and carry on to Jasper. This hotel was awesome. It is a good value (the hotels in Jasper are twice the price), they love dogs and even wanted to meet them and give them... more
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Great place to stay
May 30, 2014We had a great stay at the Nova in Hinton. The staff were so friendly and accommodating. We arrived later in the evening. The front desk staff were able to give us a snack from the breakfast room for a diabetic senior who was travelling with us. In the morning, each staff we encountered said good morning, have a safe... more
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hotel is ok staff are unbelievably rude
March 31, 2014Staff were just rude and insulting. there were 5 people standing around in the morning and you would have thought I asked them for a kidney when I asked if their coffee machine was broken. which it was. 7 am and that kind of treatment. They behaved like children, stomping around saying nothing but obviously very disturbed that I asked... more
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Family Friendly in Hinton
March 21, 2014
It's hard to find a family-friendly hotel in Hinton at a reasonable price as the hotels cater to work crews, leaving rooms beat up, rough and dirty - not to mention noisy.
Colleen at the front desk made the decision for me. I called almost every hotel in Hinton trying to find a room to accommodate our family of five...
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clean and comfort
March 19, 2014This was our second time staying at Hintonb area. My friend and I were passing through to BC, we checked in at late evening,the staff was great and very helpful with a great place for dinner. Room has comfort beds and clean. The next morning I had complimantary breakfast and nice coffee. Room amenity was very nice and Large LCD... more
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Happy and disapointed
January 21, 2014
This was our first time staying at this Hotel, it was very nice well kept.
My husband and I were passing through to BC, the check in staff was great she
was funny and very helpful with a great place for dinner. However that evening we had no coffee in our room so I came down to front desk and...
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Short stop over
January 10, 2014
Quick trip to town for a funeral. Accommodations in town were very very slim.Staff bent over backwards to assist us. Room was excellent, clean and the price was reduced due to the circumstance of the visit. One could not ask for any finer staff and people to deal with. Kudu's
to all the stall and managers. We definitly will be...
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We will return
December 25, 2013
We stayed Dec 21/13. Our first stop on our trip to see family in BC. It was also our first
stay in this hotel. The customer service was wonderful. The room was very clean and had
a kitchenette in it too which we found very useful. I had some presents to wrap and they
opened up the breakfast room so...
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Once again am not disappointed
November 17, 2013Our favorite place to stay, third time we've stayed here and just as happy as the first time. Kathy at front desk was exceptional, room wonderfully clean. There is not a negative thing I can say, I highly recommend this accomidation.
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Stop over
October 31, 2013Late getting in. Very polite staff. Very helpful. Changed room for a quieter floor no problem. Advised of a good place to park truck in safe area. Gave directions to where to find a good meal. Room was good size and was clean. Very pleased with stay there and would stay again.
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Definitely Recommended
October 23, 2013Spent a night here on our way through town. This hotel had everything you could ask for, clean comfortable beds, large well equipped rooms, a super friendly and helpful staff, nice continental breakfast was included. The hot tub was the best one yet on our travels throughout BC and Alberta. We paid cash, and this was not a hassle. Our... more
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pet friendly
October 23, 2013We spent a night at this hotel in Hinton Alberta. This is the second time that we have stayed here. It is a pet friendly hotel that actually gives a little gift to the pet. there is a ten dollar charge for your pet. Attached to this gift is a card giving the guest information regard places to take your... more
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You will want to stay here
September 28, 2013From the minute you arrive until you leave excellent service, with thoughtfulness and always polite, as well as helpful. The room was very clean with all the amenities a traveler needs. With enough space to feel comfortable. The breakfast is a real bonus with a lovely place to eat it in comfort.
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Quiet option
September 27, 2013Thought the price a little steep even though only an hour from Jasper. Hinton was pretty empty and if I hadn't pre booked I would have trawled the strip to see which one offered the best discount. Cindy at check in was very helpful, the room was ok, quiet and comfortable. Breakfast started at 5am, great if you want an... more
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Great Value
September 03, 2013We loved this hotel. When we walked in the lobby, it was very luxurious & the room was very nice as well. It was a great price being so close to Jasper National Park. The breakfast was very nice also. That evening we drove down the road to watch the Beavers build their dams- a must see while in Hinton.
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Service
September 02, 2013Great service, friendly staff, Told us where to go for a wonderful nature walk. Also recommended a good restaurant for dinner. Clean room, hotel was very quiet. Price is just perfect for a couple traveling and only spending a short evening and night in the hotel.
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good hotel for families
September 01, 2013This is a good option if you can't afford the high prices charged by hotels in Jasper during peak season. The hotel was a good price, clean, and quiet. The continental breakfast contained many items, including small omelets and other egg-based dishes which could be microwaved, and were really quite good. Also included French toast and pancakes which could be... more
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Ok stay
August 27, 2013We stayed at this hotel for one night while travelling to Edmonton. It was a very basic hotel, with just the necessities. Breakfast was just OK, not alot of variety, but it was adequate. The hotel bed spreads were not white, so it was difficult to determine the true state of cleanliness of the beds. The hotel offered Aeroplan points... more
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clean and modern basic hotel
August 24, 2013my wife and I stayed there over a Saturday night,the front desk staff where very helpful.......our room was on the second floor ,one below the smoking floor (yes a hotel that still lets people smoke in there rooms).....on entering the life to our floor it smelt like someone had just smoked in the lift ,but on our floor it smelt... more
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Best Hotel in Hinton
August 09, 2013My family have travelled to Hinton/Jasper for the last five years....this hotel was by far the best we've ever stayed in...clean, friendly, beautiful hotel!! We had a balcony with a view of the beautiful Rocky Mountains, and the front desk staff was excellent at recommending places to eat!
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Nice Place to stay
August 04, 2013
Close to the outskirts of Hinton, it is not a long drive into Jasper and half the cost of a hotel in the park. The rooms were clean and comfortable.
The front end staff were very nice to deal with.
The breakfast was the typical continental food you would expect.
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A good stay
July 15, 2013The hotel seems just went thru a major renovation. Although I am not a fan of the interior design but everything looks good and clean to me. The firm pocket coil beds are lovely. Staff are friendly and helpful. Continental breakfast is included with typical selection (don't expect much other than fill your stomach). Location is good too with McDonald,... more
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Comfortable stay, average breakfast
July 11, 2013The rooms are average. There was not anything outstanding about this hotel but nothing unpleasant to report either. The only thing that stands out are the very comfortable pillows. The rates are great for this level of accommodation.
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Satisfaction
July 10, 2013Very good place to stay, the staff are super friendly and will go out of their way to help you. I stay here 22 days out of a month and you'd think they'd be sick of seeing me and picking up after me, not the case. They still have the same attitude and welcome ness as the first day I... more
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Mediocre at best
July 05, 2013
We called to book a room en route from Jasper. We arrived late in the evening and the desk clerk had no record of our reservation, then found it but it had been made for the wrong month and wrong day. Eventually sorted it out and managed to get a room.
Room was decent, not that comfortable or memorable, rather...
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A great place to stay. Nice rooms, great staff
June 14, 2013
We selected this motel in Hinton based on other reviews On Trip Advisor. We're glad we did. The room was decent size and very clean. Beds were comfortable. Besides having the usual microwave and small refrigerator there were cabinets with dishes, glasses and eating utensils. These were real dishes and silverware, not plastic.
When we were hauling our stuff into...
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Great Staff
May 29, 2013
Stayed at Nova May 26.13. All staff dealt with at this hotel were friendly, helpful, and competent. Rooms clean and comfortable. Great access, yet quiet. Gratis breakfast was great.
Thanks guys.....Brian H.
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pretty good
May 26, 2013Me and my family recently traveled to hinton to spend sometime with my husband as he was sent there for work for an exstended period of time. We stayed at the nova inn the staff at this hotel were all very polite and helpful made you feel right at home. House keeping was awsome!! This hotel allowed or family pet... more
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Friendly staff
May 11, 2013We stayed here twice on our trip to & from Kamloops and Victoria. The front desk staff that I spoke to book our rooms then check us in and out were some of the nicest people I've met. Both Colleen and Jenny remembered us from speaking on the phone plus personally greeting us at the front desk. They made our... more
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Going Home
May 07, 2013We only stayed the one night and found the room to be very clean and spacious.The front desk clerk was very friendly and helpful.If we had not had to be back home we would have stayed on another night.Even though the Hotel is near a major highway we found it to be very quiet.
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Amazing!!! 5+ star
April 12, 2013I have been to many hotels with my children, and this one is by far the most friendly, welcoming places we have been. Colleen at the front desk was such a kind, accommodating, warm hearted lady I have ever encountered and just made us feel at home. (I hope the management of the Nova Inn know what a gem them... more
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Nova Inn a great place to stay
March 01, 2013I stayed one night at the Nova Inn in Hinton while there on training. It is fairly new and the rooms are nice. The staff were friendly and helpful. I would recommend the Nova Inn for anyone looking to stay overnight in Hinton.
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Wonderful Hotel
September 25, 2012We have travelled across Canada and through the upper US states. The best overall rated hotel was the Nova Inn in Hinton, AB. The room (beds/washroom/etc.) was immaculate!! The front desk service(Jenny) was exceptionally friendly and helpful. The cleaning staff were friendly and courteous. The facility was excellent - the pool was very clean and enjoyable. We highly recommend this... more
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Very comfortable and reasonably priced
September 23, 2012In an attempt to avoid the outrageous lodging prices in Jasper National Park, I drove 40 miles outside the park to stay at the Nova Inn in Hinton, AB. It was worth the drive. The price was very reasonable ($109 US), the hotel was relatively new, and the employees were very helpful. Having some time to kill, I asked the... more
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Nice accomodations
September 08, 2012We stayed at the Nova Inn for 2 nights while visiting Jasper & Miette. We found the rooms clean & well stocked with towels, shampoo, soap ect. No stale smell. Pillow cases were not ironed, but not a big deal, it just would have looked a little nicer. Very reasonable rates. Great little kitchenette, we only used the fridge, but... more
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Liked This Hotel
September 02, 2012The hotel was clean and the front desk was very friendly. Free WiFi. Pool wasn`t working while we were there. Right on the main road so it is easy to spot and get in and out of. Lots of stores and places to eat close by. Well stocked kitchen for families who don`t want to eat out. Stayed one night... more
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Ok
August 29, 2012Very nice hotel, good sized queen room. Nice bathroom and floor. Nice staff. Good breakfast. Price is normal. Good place to stay outside Jasper National Park without paying Park prices. Recommend this place.
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Clean rooms, great price and service
August 22, 2012We were recently travelling from BC to AB and ended up in Hinton with two tired kids and no reservations. We found a one-bedroom suite at Nova Inn for $120. For such a low price, it was surprisingly clean and tidy and in great shape. Everything worked well and we were impressed by the well-stocked mini-kitchenette. The best part: the... more
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No attention to detail when they clean
July 24, 2012
I work with an oil company they had crews here. We are getting frustrated with finding our floors dirty, unmade beds, bathroom counters not wiped, the underside of the toilet seats not cleaned, the bathtubs still have the previous days soap and filth, etc. All the cleaners do is cosmetic.
The internet is always down, maybe up 30% of the...
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Business Description from the Web
English
March 01, 2019
This comfortable hotel can be found in Southwest. Pets are not allowed at Nova Inn Hinton.
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skoosh
December 16, 2014
Location
Situated in Hinton, this hotel is close to Hinton Golf Club, Beaver Boardwalk, and Hinton Visitor Information Center. Also nearby are Hinton General Hospital and Alberta Forestry Service Museum.
Hotel Features
Recreational amenities at Nova Inn include an indoor pool and a spa tub. Other amenities include complimentary wireless Internet access and dry cleaning/laundry services.
...
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expedia
September 09, 2014
Property Location
Located in Hinton, Nova Inn is minutes from Hinton Golf Club and close to Beaver Boardwalk. This
hotel is within close proximity of Hinton Visitor Information Center and Hinton General Hospital.
Rooms
Make yourself at home in one of the 70 guestrooms, featuring kitchenettes with refrigerators and
microwaves. Your room comes with a pillowtop bed. Complimentary wireless...
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ian.com
May 31, 2014
70 well-appointed rooms and suites range from queen room, double queen room, king room, deluxe queen or king room, junior suite and executive queen suite. Wheelchair accessible queen rooms. All guest rooms have kitchenettes (refrigerator, microwave, toaster and kettle), in-room coffee and tea, complimentary wireless internet, satellite TV and air-conditioning. Indoor pool, hot tub and fitness... more
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whereca
May 21, 2012
Nova Inn Hinton Hinton, Alberta Hotel Accommodations providing comfortable lodging just minutes from Jasper National park
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hotfrog
May 16, 2012
Nova Inn Hinton is conveniently located along the Trans Canada Yellowhead Highway and is only a 15
minute drive to Jasper National Park. Our hotel is a centrally located within the Town of Hinton and
boasts 70 elegantly appointed guest rooms. We offer a variety of services to meet and exceed every
travelers needs including complimentary Deluxe Continental Breakfast swimming pool and hot tub...
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