I've been using this store quite heavily for about 2 years. I used to avoid it because of poor service but they're really improved things at this store. In particular the manager Chris is great to deal with. I'm not a techie guy but he helped me buy the right parts for my PC and they've worked out great. They are definetly my go to place for all computer items

Recently ordered almost $10,000 worth of stuff to build a couple computers. Understandably they didn't have everything I wanted in stock at the time, small store after all, so I paid a deposit to have them ordered in a week and a half later.

A week and a half later I get a call saying almost everything was in, except one motherboard. I ordered two of everything and they forgot one motherboard... more

This was my first visit to this store. They seem to carry a lot of computer equipment and the store is laid out in a very organized way considering the store itself doesn't seem as big as some of the stores back east like Tiger Direct or Canada Computers.

I only needed one item which was a display port cable to DVI so I could attach a second screen to a system and the cable was 19 bucks after... more

I have been a regular customer of NCIX since they were one retail shop on Kingsway at Royal Oak. In all of those years the best approach for me has been to do my homework on the net, then go to the NCIX website knowing exactly what I need. Only then do I go to the store.

It is true that the service is a bit bursk. But at these margins it is easy to lose money waiting for an Ill prepared... more

Got a computer from them, and it immediately began blue screening. Brought it to them twice, and got it back with the problems not fixed. Their tech claimed to have replaced some of the hardware, but i don't believe he did. He claimed he was unable to get the problems to repeat despite having it for days, and then it would blue screen within minutes of getting it home.
I believe they were... more

The guy I am dating and this store helped me get a custom computer made after my computer c@!%!*d out on itself. The parts work great, I am writing my review on my new fast and pimped out computer and best of all it was within budget which I am really happy about. This place was recommended by the guy I am dating since he's used these guys before.

Love this store!! Experienced great customer service there.

I've dealt with NCIX a few times for computer parts and to be honest this is the type of place you go if you already know what you want and it's on sale. When you enter the door your prompted to take a number and mill around until your number comes up for service. There are a few odds and sods to look at but for the most part you'll end up staring at your phone watching the time pass. The... more

I bought a Benq 2420HD monitor and it was fuzzy and washed out from the get go. By the time I had tried calibration and different cables, I could no longer return it. I now have to deal with Benq directly and it's a long drawn out process that, in the end, will leave me without a monitor for several weeks. A big shame on NCIX for not going to bat for the consumer and leaving me to my own... more

I keep an eye on their sales and often buy great gear at great prices.
This is not, however, a store for someone who is looking for a lot of hand-holding and support.
Their support could handle some improvement however. It is not often that you get something in error but when you do, a speedy resolution is not often available.