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What the community has to say about Menzies Chrysler Inc
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Km
April 24, 2013
Para9111
September 04, 2012, (Edited September 05, 2012)
I.A.
February 06, 2012
GLYNN BUTLER
February 17, 2011
Joanne Allen
July 03, 2009
Reviews [5]
English
Terrible dealership
I bought a used vehicle from them with 92 ks with a safety on on it I paid for it in cash.One week later radiator and water pump took a c@!p and $800 later.I called the dealership to see if they could help with any of the repairs and they said thank you for buying your vehicle here but we are not going to help.there was a 30 day warranty on safety related items..ah hello that was a safety related item.. my mechanic told me the leak had been there for a while.I sent a registered letter to the dealer principal and no response.I had omvic involved and no response to them.pretty ballsy if you ask me..people don't let this dealership push you around if you had a bad experience with them..I am taking them to court.I even asked them if they could pay 300 towards the rad..response no.the sales dept there are crooks the whole dealership should be shut down.I am going to write to Chrysler Canada also to notify them of the way they do business under Chryslers name...DO NOT DO ANY TYPE OF BUSINESS HERE.they do not care about the customers..I am to put a star rating on this dealership and it won't let me submit with out one chosen ...so I must put one....they deserve none!!!!!
Menzies working to resolve issue
Im suspending my negative opinion while Menzies attempts to resolve this issue in good faith.
@ Menzies Customers Come Last
Had a service related issue with my PT Cruiser years ago. Emailed the dealership about the issue and the response was "Next time your in for service lets sit down and discuss your incident". Really? You think after a bad situation that there's going to be a next time and we can chat? Recognize when your customers are disappointed, correct THAT situation & how to make the customer happy. Do what you can to entice them to come back. Your not selling burgers here guys. These are products worth tens of thousands of dollars. Smarten up and make customer service #1.
stay away from Menzies
the sales department is not good at all check other dealerships first before you decide to go to this place.
if you want a good dealership try Village Chrysler at least they try to help you .Menzies had us sit at the sales desk for an hour to get a price for my 2010 Mazda as i was using as a trade in .......got fed up sitting there decided to leave. the sales person said i will call you in the afternoon did not happen called them was told he will call me back before closing..... that did not happen.... i called them again 3 days later wanting to speak to the owner concerning this matter .......i was told he was not available at that time ....this owner never did call me to see if he could help. so Village sold me my 3rd van from them.......... to bad that head office does not see how this dealership response to a person trying to buy a van............all i have to say is keep up the good work Village see you soon.
Oil Change Gone Bad
On Saturday June 27 my partner brought our 2007 Caliber to Menzies Service Department in Whitby for an oil change. From previous experience with this service department I knew that along with the oil change they top up fluids, check tires and pressure, do a 15 point inspection etc, as I was going on a trip to Florida (which my partner did not mention). On Wednesday July 1st I opened the hood to see if I would be able to change my high beam bulbs by myself (my son's father was there as well). At quick glance I noticed one of the fluid containers was completely empty. At first I thougt it was windshield washer fluid but when I read the tank it was the coolant. My coolant tank was completely empty. I could not understand this as I just had an oil change. I was obviously curious so I went to check the oil. The dipstick wasn't in plain sight. We looked and found it shoved way in, I had to use my tiny fingers to get it out. When it came out it was bone dry. We realized this was because the dipstick wasn't put back properly, because there was oil. I checked my invoice from Menzies #S49501 and it showed oil change, check tires and pressure, inspect and top up fluids, 15 point visual inspection and lubricate shassis and hinges. I was quite shocked but had to wait until the next day as it was Canada day. The next day I took the car to Walmart and asked them to install my new high beams and rotate my tires and please check my oil and coolant levels, but not to do anything only advise me. I did not mention anything about Menzies and the oil change. He came back with some shockers, after only requesting the oil and coolant levels he took it upon himself to check other things, This was his list: Coolant bootle is empty, needs filling, power steering needs topping up, recommend replace air filter, tire pressure off should be 32 is 30, hold down clip missing from air filter, and loose tire rod. He did replace the high beams but they still didn't work. I then call the service department manager Darla at Menzies and said exactly what I have said here. Her reponse to all I had said was "you cannot buy high beam bulbs from anywhere but here." I told her to forget about the high beams and listen to everything else I said. I have severe anxiety and after listening to her tell me that I cannot trust what Walmart says I pass the phone off to a friend before I loose my cool. Darla would not let her speak as well, and Justine told Darla "you are being very aggressive how would you feel if this was you?" Darla said to bring the car in to top up the fluids. I got there and had forgotten to mention the oil dipstick and she looks me in the eye and says "thats impossible" Well then I must be lying. I walked over to the car and showed her everything. Her reponse to the empty coolant tank was "well you know, we use our judgment" and about the tires she said "well 2 points isn't much" By the end they topped up the fluids, gave me a new air filter, replaced my tire rods, found the clip for the air filter, and recommended new brakes. I was then told because I didn't tell them I was going to Florida they just wanted me in and out so they did a quick oil change and they were sorry!!! My partner tells me that when she brought the car in on the Saturday they were all sitting around eating pizza, and said to her "sorry we don't get breaks on the weekend so we order out". I guess they were in a hurry to get back to the pizza. Darla never once apologized for the whole situation. She was only rude and defensive. My partner apparently also called another manager who said to her "Well I don't believe my mechanics would do that but because your the customer I have to believe you." He also mentioned that we cannot trust anything Walmart says. I am on my way to Florida today but I will be investigating this further when I return in 10 days. Jennifer Browning
Other Reviews from the web
English
August 15, 2014
Menzies Chrysler in Whitby was a dealership recommendation a friend of mine made, and despite being hesitant to travel the distance, the experience was well worth it. The entire staff was extremely professional, and the specific representative I dealt with (Phil) did a great job in addressing my questions and concerns. Nothing but praise. Great service, highly recommend this dealership.
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August 15, 2014
Brought my 2012 Chrysler 300 into Menzies Service Bay as my car was soon to be out of warranty and had an issue with a seal that was deformed. I dealt with Damon and it was fast, efficient and transparent. The part was on back order and I was notified promptly and rescheduled in to have my warranty claim honored. I will be returning back for future service for my vehicle.
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July 29, 2014
I bought a used car from Menzies, I called and told them the Battery needed replaced, I sat for two hour and they told me there was nothing wrong with it, after three more visits of the the same length of time they took my advise and replace the battery also repaired a noise in the front brakes and fixed the some drainage to stop the windows from fogging up? this car was supposed to be... more
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June 29, 2014
Awful experience , it was my first place to start looking at my first and also brand new car purchase... the sales person was rude and didn't even attempt to help with us or work with us to show us what is in our price range ... he then walked away and said come back some other time when you are sure when you know what you want and ready to buy ....... . We then went to two more dealerships... more
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April 29, 2014
Staff & Managment What Can I say, Menzies Chrysler who's staff goes above and beyond to meet and exceed your expectations when buying a new or used vehicle.
This is my 5th vehicle purchase from Menzies in the last 7 years. I have referred many friends with no hesitation whom also have made purchases. If you are the type of person to shop around and haggle out a deal, this dealer will amaze...
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January 29, 2014
We dealt with Patrick Dowson at Menzies who was truly a breath of fresh air compared to Durham Dodge. He was always available for questions throughout the whole process and went the extra mile to ensure that we were satisfied. As a young sales employee, he was wise beyond his years. Highly recommend going to Menzies and specifically asking for Patrick.
Patrick truly made the stresses of...
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Business Description from the Web
English
July 29, 2013
Menzies Chrysler offers these services: repair, entretien, automobile, car dealer, new cars, new cars dealer.
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