You can find pretty much any natural products you want here. They even prepare bach flowers remedies for you. BUT service is really slow, workers are not pleasant (i.e. they ran into you without apologizing) and it's so obvious that cashiers hate their job.
Last time I came here, I basically had to do the cashier's job to help her find my order, since she was unable to find it and told me to go... more

On the hunt for L-theanine by Thorne... Not sure where else to buy Thorne products and don't like ordering online. Spoke to a knowledgable and kind pharmacist named Selma. I have never spoke to a more caring health professional considering I wasn't even in the store she listened to my issues over the phone and was so Understanding. If you read this Selma you are absolutely awesome and Thank you!

I am in full agreement with the POOR CUSTOMER SERVICE AND THAT MARCUS IS UNPROFESSIONAL AND LACKS PR SKILLS! I went in planning to purchase products and left the store not buying anything due to the lacklustre reception and the impudent treatment of customers. I was observing and listening how Marcus conducts himself and it is a pure shame that management has not canned him by now unless they... more

I love this pharmacy (yes, I know it sounds weird)

They have so many products from teas, supplements, vitamins, make-up, soaps.
Everything that my naturopath recommends is in here!

Prices seem reasonable to me.

I'm part of their loyalty program (which is free) and because of needs I've saved quite a bit

No fake review here.

Went to Finlandia recently. I too have been their loyal customer off and on for decades.I had to pick up some products that only they carried. I confirmed with their website their hours. When I arrived 15+ minutes before their closing time, the store was already closed, It was dark and empty. There was no sign or anything as to why. I couldn't see the store hours either.... more

Been going to Finlandia for years and also have been sending my family, friends, and colleagues to this store for supplements and beauty products, and in the past, they have been great, but it seems the last year or so, their service has gone drastically downhill; I spoke to three woman, and only one in the end knew what she was talking about.

The only reason why this review is getting more... more

I am going five stars here. I wandered in as I was a bit early for my henna appointment across the street. I was sort of looking for a can of diet coke, but once I realized this wasn't exactly a typical pharmacy, I asked about a hard to find herb to a thyroid problem. I read about it on the net and, since I am feeling pretty bad, I thought I would give it a try, even though herbal medicine... more

Want bad service, go to Finlandia! In-store service is really hit-or-miss, but where this business really falls down is over the phone. If you are the type of person who likes to call a store to ask a couple product-related questions, or find out if they have a product in stock, forget doing that here! I had similar experiences with other Yelpers who don't get proper help, been on the receiving... more

Horrible Customer Service. I've been to this store several times and nobody ever acknowledges my presence and when I ask for help they are annoyed at being bothered. Once I wanted to purchase a cosmetic product locked in a drawer and I had to ask three different sales people for assistance because no one knew where the key was. Then they also get upset if you help yourself because when the... more

This was my first time going to this pharmacy. A very knowledgable young lady by the name Marie helped with all the questions that I had for this product that my specialist recommended I purchase. She also had slot of insight on another issue that I enquired about. The rest of the staff was also very friendly & courteous. I will definitely be back. I also liked the fact that they have free... more

I understand how some websites advertise a different price online vs in-store, but if you can't offer your online pricing in-store you need to specify on your website that it is only online pricing.

Went in to purchase something after researching online and was informed item was only on sale online. Thanks for that heads up.

Only reason I gave it a 2 star instead of 1 is because they did have... more

I came in here to with my mom to get some alternatives for an issue that I was having internally. I don't understand the negative reviews 'cause their customer service has been awesome, products were pricey, however, it was quality. I was actually recommended this place by another Yelper at a UYE who is aware of what I am going through. Her experience wasn't in favor but the product was which... more

It's a solid 3.5 stars but given the past bad reviews, I'm eternally grateful, thus the extra star lol.

Decided that I should treat my system after all these years of eating out and went to the customer service, and I think her name Marie, some French lady, was quite helpful and informative. Described what I was looking for, and talked about probiotics, enzymes and a European herbal thing... more

Worst Customer Service I have ever encountered! I came into the store looking for information on a few items, there was an arrogant man working there (Marcus was his name ... I asked on my way out!), and I asked him and he promptly told me to ask at the counter without even looking at me. I approached the 2 woman behind the counter and I was not even noticed or greeted with a Hello,, when I... more

waited 23 minutes for help and was greeted by a man named Markus(?) rude rude rude! no customer service skills, I was so blown away by how rude this man was I walked away and when I complained to someone behind the counter he said ,"yep that's Markus he is the manager"
This store was great last year, I can only imagine how down hill it will go with this douche in charge. I will be telling... more

I had been a customer of Finlandia for over 12 years but have now called it quits. I called their store in search of a product and was greeted by a surly man on the other end of the line. When I asked for clarification of which specific products they carried within the said line, I was rudely told that "this is all we have" (which really wasn't clear at all because he failed to state which... more

I came looking for "natural" (no legal definition of this word but I mean without manmade chemicals or petroleum products) cosmetics of which the local specialty supermarkets had little. I was pleased to see the locally made Sappho line which I had read so much about. How lucky that a woman named Dorothy was working in the cosmetic and skin care area because I could benefit from her sincere and... more

Unbelievably, they had a minimal assortment of tissue salts and neither of the two very common ones I wanted, but they had arnica pellets on sale and when recovering from a car accident, that is handy. I find a much better selection of those kinds of things at Choices in Yaletown. However, for other items they seem to have at least a minimal assortment, and I imagine they could order things in... more

I went in here for a few items which they had in stock (I love when that happens) and left with more than I planned. They have an excellent selection of products and no shortage of staff willing to help you find what you're looking for and provide product and health education. I was happy with my visit and the help I received. The lady preparing my tincture was bubbly and happy, which made my... more

I've come to source things from anywhere but here.
The staff isn't calm nor helpful. I've interacted with people who don't speak enough English to understand even simple requests. They seem determined to flit around acting too busy to help customers, and that's just from observing how they treat others, not a personal grudge.
There's a huge mark-up on the prices and now they have Pure to... more

On a hunt for Thorne supplements, I was pointed in the direction of Finlandia after many a failed attempt at local vitamin stores (who KNEW there were so many options for protein powder?!).

The selection here is amazing. They have pretty much anything you could think of on the holistic side of things. And a whole bunch you would never, ever think of. It's laid out well, labelled, sorted... but... more

I ended up at Finlandia in a roundabout way. Without subjecting Yelpers to my medical history, I'll just say that my past has included bouts of stress-induced stomach irritation. I had tried prescription drugs, bismuth subsalicylate, ginger, additional exercise, yoga, and antacids with little improvement...and then someone recommended Slippery Elm in an online forum. Well, every supplement and... more

As I am a holistic student, I "had" to go visit this place.

Now to be honest, I was a bit disappointed why .....
_ Same product that you can find in any heath store, nothing new (Whole food, Donalds market,...)
_ Prices aren't cheap
_ The service was average, I was expecting a better customer services

But I give them a 4, for their great selection of herbs. I just wish that they labile better... more

Great selections of products, RUDE staff.

If you like to take the homeopathic route or are simply interested in clean eating/maintenance products, Finlandia is great. If you are interested in having an intelligent conversation with someone polite, forget about it.

I buy all my vitamin supplements and meal replacement powders at Finlandia since they have great raw, vegan products.

Bonus: free... more

Okay I went back to return my vitamin C pills, and even I had already used the product they took it back no questions asked. I obviously would have liked to have my money back, but that's not their policy so they reloaded the money onto a gift card. It was far less busier (Tuesday around 1pm), but still not many people working the floor.

They also carry a brand of my most favourite soaps which... more

An ok place. Good service, super over-priced. Seriously, we live in Vancouver, near the USA border. Same products can be purchased down there for the fraction of the cost. Or shipped to your PO box in the USA.

That said, their staff is pleasant and knowledgeable. But I probably won't be back, as they are far away from my neck of the woods and too expensive.

I had been wanting to go to this shop for quite some time and was disappointed after all. Boo.

There certainly are a few service people going around helping you to choose your over priced wonder potions, and I found one person to be better than the other, who said her bit and promptly left me.

I was mostly disappointed with the lack of product diversity. Mostly they're selling their own... more

If I could find my brand of supplements elsewhere and at an accessible location, I wouldn't shop at Finlandia. I find their customer service a little selective. Once in a while I am surprised by a staff member who excels at service and greets most of the patrons and genuinely wants to help.

This is a very nice health foods store and they have a pharmacist on staff to help you with everything. They have a diverse range of products and teas as well, and that's all well and good.. I won't do a long review except to say that other health food stores have cheaper prices for the exact same products sometimes. This might be because the store itself serves a different demographic, or to... more

I come to Finlandia for the best prices and quality in the few supplements I take. Knowledgeable staff and good service are provided. Try their Far Infrared Saunas on a miserable rainy day - very inexpensive and you have the room for a full hour!
Free parking in the lot behind the store.

I first came across Finlandia one fine day almost two years ago when checking out my new neighbourhood and what it had to offer. Only, the day wasn't quite so fine after I stopped in here...the ladies working here that day were really quite rude, so I just simply never went back.

However, the H1N1 has a way of altering past judgment. The staff here were such a help and wealth of information... more

This giant apothecary is filled with natural products that will keep you and your family healthy, happy, glowing and not getting sick. I think their prices are some of the best in the city and they carry a wide range of herbal and homeopathic tonics, teas as well as healing waters and organic beauty products and European hard-to-find brands. I especially love their Ultra Meal bars that are... more

If you're into natural products and health foods then look no further than Finlandia pharmacy. These guys are the largest supplier of health food products on the west coast of Canada. Additionally, they offer alternative therapies in their clinic such as naturopathic and herbalist medicine.

I come here for an omega 3 health oil that only Finlandia can order in and also for a protein powder by... more

Finlandia is a natural, homeopathic pharmacy that focuses on providing people with herbal medicine. They carry a variety of natural remedies for heart disease, weight loss, smoking, problem skin, etc. Despite their dedication to a more holistic approach to medication, they also carry professional cosmetic brands like Linacare.

The staff is generally quite friendly. Finlandia has a focused... more