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405 North Rd
Coquitlam, BC  V3K 3V9

(604) 936-9399

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What the community has to say about Executive Plaza Hotel & Conference Centre Coquitlam

Information from the business
English
August 16, 2013

Coquitlam BC hotel located close to downtown Vancouver. Book Coquitlam hotel direct and save

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Reviews [1]
English
4.5 star rating
Jonathan Y July 08, 2015
Burnaby location absolutely horrible! General manager blackmails guests! Don't stay here!

This hotel wasn't even close to be at the executive level, rudeness from your hotel staff and contractors which I did not deserve from the moment I stepped into the hotel, very poor service and unfulfilled expectations. I both attended a high profile conference at your hotel and stayed at your hotel overnight. Both experiences were absolutely garbage, definitely wasn't treated like an "Executive" but more like a rat under a bridge which no one cared about and wasn't treated with an ounce of respect. The rooms were absolutely filthy with cobwebs running up the ceiling from the lamps, very small rooms where you literally had to walk sideways and room keys that wouldn't provide access to the elevators. As soon as I stepped foot into the hotel, I was greeted by their front desk that was extremely rude and had a huge attitude issue. The hotel did not offer any help with our bags (we had many) nor did they even appreciate our stay. They just didn't care. I was called a freaking liar by their Internet staff, High Speed Systems when I called them to report internet issues. The hotel didn't offer any apology on it. Housekeeping even ran over my expensive dress shoes with their equipment and cracked the sole in half.

In regards to the Internet, I have never been as abused and harassed by a customer service rep in my life. I thought this fellow was going to punch me because he just showed extreme aggression towards me and others in regards to this issue, and this was the president of the Internet company. The hotel would not take responsibility on the internet issues, but instead handed us off to the Internet company because they didn't want to deal with it. On the second day, they just ignored us completely and wouldn't respond to our phone calls or messages and left us, in a hotel room and conference without any internet connection. This was an internet marketing conference too so having an internet connection was absolutely required. We were promised an internet connection by the hotel prior to our stay without any issues.

The TV remote didn't even work during our stay we had to adjust the channels manually on the side of the TV and the alarm clock on the bedside table was 15 minutes in advance. None of these issues were fixed.

This hotel offers complimentary massages, which they don't fulfill either. We booked these with the front desk girl who told us they were in the book, but when we arrived they didn't even know about it so only one of us were able to get a massage which by the way was another total joke. I want an immediate and full refund. What a joke of a hotel!!! DONT STAY HERE!!!!!

UPDATE: THIS HOTEL BLACKMAILS PEOPLE TO REMOVE THEIR NEGATIVE REVIEWS FOR A POTENTIAL REFUND. CAUTION!!!

There is severe blackmailing and false practices by the Executive Hotel and Suites in Burnaby. I had a very bad experience at the hotel and I was promised a refund. The general manager then contacted me and said in order to get the refund I am required to remove the review on TripAdvisor.

As TripAdvisor's guidelines, this is considered fraud:

Pressuring travelers to remove a negative review on TripAdvisor.
Asking guests to remove their reviews in return for a discount or incentive.
Prohibiting or discouraging guests from posting negative or critical reviews of their experience.

I suggest you go to TripAdvisor's help centre and search "What is considered fraud?"

You've just made a huge mistake Mr. Gill. BIG mistake.

Other Reviews from the web
English
4.5 star rating
Great Night
August 22, 2014

Stayed at the hotel again last night we have been there multiple times. The staff are always friendly, the room is comfortable and clean and the hotel has some great amenities; pool, health center and steam room.

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4.5 star rating
Not the time we hoped for
August 22, 2014

We stayed at this hotel 6-7-2014. The room was clean,the breakfast was good.The experience we had was disappointing.We got a room with a jacuzzi tub,thinking we would have a romantic time.The tub did not work,the drain was broken,so even if we wanted to take a bath,we could not have plugged the Up.The jacuzzi jets did not work at all. When... more

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4.5 star rating
Clean and fun
August 22, 2014

My family and I came to Vancouver for 3 days, I picked this hotel since it was close to the skytrain, so we could walk the 2 blocks instead of fighting with traffic and downtown parking.
The first night was a little rough since we were above a wedding taking place a floor below us. They would have moved us... more

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4.5 star rating
Super alternative to downtown Vancouver
August 22, 2014

When we couldn't find a room downtown Vancouver for a summer weekend, we ended up choosing the Executive Plaza in Coquitlam. This ended up being a perfect, more affordable choice! The skytrain and public transport to downtown are nearby, there are plenty of restaurants and shops within easy walking distance of the hotel and it was comfortable and clean. The... more

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4.5 star rating
Excellent and wonderful front desk staff
August 22, 2014

By far the best hotel front desk staff. Thank you so much for going out of your way to help my husband and I when we had a car accident on the way to the hotel. I have had the best hotel experience because of your warmth and genuineness. Again, thank you so much.

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4.5 star rating
Great stay
August 22, 2014

My son and I stayed at this hotel on August 9, 2014 as we were in town for a concert. Only two blocks to the skytrain so it was a straight trip to Rogers arena. The hotel itself was immaculate. We had a queen suite and there was a brand new sofa bed for my son. The continental breakfast was... more

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4.5 star rating
A hotel in transition
August 22, 2014

The room was fine; I had a separate sitting room with French doors to the bedroom. However, there was no dining info in the room and in the elevators all still referred to the previous restaurant. A new one called "The Wild Fig" had been open a week. When I finally twigged that there was a restaurant there, and not... more

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4.5 star rating
Feel let down
August 22, 2014

Usually I can count on Trip Advisor reviewers to steer me to a good hotel but boy was I dissappointed when we checked in here yesterday.
The only positives were that it was a good location for attending a concert at the hard rock casino, the beds were clean and comfortable and the one person at check in was very... more

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4.5 star rating
Nice place to get away
August 22, 2014

We were treated very nice when we checked in and when we ordered room service at 12:30 in the morning. The staff for Dinner and Breakfast were great. The place is very clean and very big and inviting all the same. We had a wonderful stay and love the coffee in the room and the complementary Buffet breakfast and the... more

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4.5 star rating
Overall Great Hotel
August 22, 2014

I stayed at this hotel for 5 days for work. It was clean and the staff were very kind and helpful. There was an outdoor pool which was amazing because the weather was great while I was there so I got to enjoy that. The hotel also offers 15 minute complimentary massages which were awesome. I never felt so relaxed... more

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4.5 star rating
Great Stay for Lacrosse Team
August 22, 2014

We stayed for 3 nights with our boys lacrosse team the weekend of July 3 - 6th. The tournament was located at the Bill Copeland Arena, and this hotel was in an excellent location for us. We were easily able to go back and forth from the arena.
Although there were a number of teams for lacrosse, soccer and softball... more

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4.5 star rating
Great hospitality
July 13, 2014

We stayed in the hotel for almost two weeks, awaiting furniture arrival from the east coast. Being homeless, it was so nice to be consistently greeted by kind and friendly staff; to experience a clean and comfortable room; to have options such as a beautiful outdoor swimming pool, exercise room and even a tennis court! The main thing was the... more

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4.5 star rating
Wonderful experience
July 10, 2014

I recently selected the Executive Plaza (Coquitlam) as a base for Italian friends. It turned out
to be an excellent choice. Their room was standard but very welcoming and comfortable, the people at the front desk warm and friendly. One of my friends has a mobility problem and the management and staff were most understanding, allowing him to use the... more

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4.5 star rating
This is a very average hotel
July 01, 2014

We stayed here for a business function nearby. The hotel has a decent location for the area. It is clean. The rooms are very average in terms of decor and comfort. There is nothing negative about the hotel but also nothing I can rave about.

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4.5 star rating
Excellent value
June 23, 2014

Stayed eight nights with my dad and brother while visiting family. My room was spacious and well equipped...king size bed w lots of pillows, blow dryer and even an adjustable make-up mirror on the bathroom wall. Thick towels and robes provided for trip to sparkling pool, hot tub, steam room and fitness centre, all very clean w lockers and towels... more

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4.5 star rating
Perfect for short conference trip
June 16, 2014

Had the pleasure just recently to stay here for only 2 nights as i was attending a conference in Port Moody. Speedy check in process with easy access to room. I was on the 5th floor, no view as such but room had 2 queen beds, very comfy and one important thing to note lots of pillows....this was a nice... more

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4.5 star rating
Conference Extrordinaire
June 15, 2014

When planning a 2-day conference for 185 attendees, the Catering staff were flexible and made any changes required quickly. When planning ensure you have enough vegetarian items for your guests though - we ran out of vegetarian sandwiches and had lots of meat ones left over.
I stayed overnight before and during the event and it was a great room... more

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4.5 star rating
Not a bad hotel, no privacy in suites
June 12, 2014

We stayed here for a hockey tournament, the staff were friendly. There was a wedding reception in the lobby area with loud/terrible music & karaoke. We were on the street side of the building and there was noise from the attached pub, we turned on the AC for white noise. The pullout bed didn't come with pillows and all pillows... more

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4.5 star rating
Fantastic Location
June 09, 2014

Want to see the sights and sounds of downtown Vancouver? Stay here; it is conveniently located across the street from the Sky train and a short trip to the heart of Vancouver. Easy to travel to with secure parking and free internet. Great value for your money with the outdoor pool/hot tub and tennis court.

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4.5 star rating
Clean rooms and fabulous staff
June 08, 2014

I was very pleased with this hotel. The rooms were clean, the pool area was lovely, and the staff was amazing. I haven't stayed at a hotel with this kind of value in a long time. I will definitely stay here next time I travel to the area!

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4.5 star rating
Top Class Hotel
May 30, 2014

We enjoyed our one week stay thoroughly. Everything about this hotel was exceptional from the room service to the cleanliness of the rooms. We have decided to stay there every time on our frequent visits to Vancouver.
Rozyna

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4.5 star rating
Great hotel, nice location
May 27, 2014

I have stayed here several times over the past few years, really like how professional and helpful the staff is, the rooms are nice and comfortable. Also it's close to Sky train Station and shopping malls!

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4.5 star rating
Central location, friendly staff
May 27, 2014

Stayed there for 2 nights for conference. Lovely rooms, friendly front desk staff, clean space. Other staff could be a bit more friendlier. Quite often they would walk by guests not even noticing (?or ignoring) their presence.
Parking could get busy, also parking stalls are quite small.

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4.5 star rating
Excellent facility for conferences, etc
May 26, 2014

Your planning is in excellent in the hands of this hotel's Director of Catering and Conference Services, Ms. Linda Warren. You will be dealing with a well experienced person always with your good interest at heart. The facility is conducive for individual as well as group uses. You will find the catering staff is par excellence! There would be no... more

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4.5 star rating
Excellent Stay
May 26, 2014

We came to visit some family friends and stayed at this hotel.We were welcomed very warmly by the font desk staff,they gave us directions and also told us the point of interest in the town.
Food and service was also good in the hotel restaurant.We enjoyed the pool.
Room was very comfortable and clean.
We will definitely be back.
Thank... more

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4.5 star rating
Visiting
May 21, 2014

Friendly service in all departments, front desk was very helpful and has a good knowledge of the area. Close to the mall and sky train. Rooms are bright and clean and the food at the Copper Club Restaurant was excellent.
Will be back for sure.
Thank You

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4.5 star rating
Nice hotel, rude staff
May 19, 2014

Our family stayed at the hotel over the May long weekend for a sports tournament. We checked in Friday afternoon and the staff member at the front desk was very pleasant and helpful. I can't say the same about the staff we dealt with over the rest of weekend, including those at the restaurant and at the front desk. Rude... more

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4.5 star rating
Excellent Service
May 13, 2014

The hotel staff were courteous & friendly - we stayed the night before my daughter's wedding and they were extremely helpful in providing us with extra things we needed in preparation to getting ready. We also stayed the night of wedding and had a lot of family & friends stay too - the rooms were clean, comfy and although we... more

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4.5 star rating
Staff was rude and messed up on our rooms
May 07, 2014

We wanted to have two rooms with a king bed in each and beside or on the same floor of each other. We were staying there a night we had a concert to go to. Well when we arrived we were greeted by one of the only nice staff member we checked in and excited to get to our rooms... more

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4.5 star rating
Great hotel & very helpful staff
April 20, 2014

The hotel was great and the staff were very helpful.
Great price and central location and good food from their restaurant.
The hotel layout is wonderful, the hotel was full, but still quiet and peaceful.
Thank you!

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4.5 star rating
wonderful hotel
April 19, 2014

My wife and I just had our wedding at Executive Plaza Hotel Coquitlam and we can't say enough about the wonderful service provided by the hotel staff. Everything from the decor to the accommodation was perfect. Thank you Linda, Alex, and team for making our wedding day extra special!

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4.5 star rating
Very helpful
April 13, 2014

Gerry one of the Managers came to our aid when our wireless headset had a dead battery, he promptly found 2 batteries and saved us, Blind Beginnings Gala was a huge success!!
Thanks Gerry for helping us out…great customer service!

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4.5 star rating
Great Value and central location
April 02, 2014

I had the chance to stay here on a 2 week extended trip while I was relocating to Vancouver for work.
The facilities and staff are extremely friendly, knowledgeable of the area, and open to offer their insight and advice on places to explore, and things to see. Great options on the menu, the chef's specials are very well prepared.... more

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4.5 star rating
Good for a business stay
March 30, 2014

Comfortable rooms and good size bathroom. Wireless, coffee maker and small fridge, comfortable chair at the desk. Didn't see any tea in the beverage station which would have been a nice touch. Staff was helpful and polite. Quick access to several Lougheed Mall, Metropolis at Metrotown (18 min drive) and IKEA. Centrally located with a variety of places to eat... more

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4.5 star rating
Good location and value
March 26, 2014

This is a nice hotel. Good value and close to major routes to travel the city. The bed was very comfortable and the room was clean and quiet. The parking looks as though it could be a bit of an issue and like most places in Vancouver a larger vehicle can present a problem when trying to park. The breakfast... more

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4.5 star rating
Worth coming back to
March 26, 2014

Good atmosphere, polite staff, easy to get to from Lougheed Highway. Excellent underground parking facility. Lots of good eating places nearby if the Copper Room doesn't appeal. Only a couple of quibbles - very small bathtub and although the towels are very absorbent, soft and fluffy they are not.. We would stay there again and recommend it to friends.
WGT-... more

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4.5 star rating
Decent Value
March 23, 2014

We stayed here for several days with our minor hockey team and it was a decent value. The location is on North Street with easy access to GVGA. We faced the construction of the Skytrain extension but the noise was no issue what so ever.
We only ate once on site (buffet breaky) which was just....okay.
The only downside is... more

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4.5 star rating
Copper Club Sunday Brunch
March 22, 2014

Great brunch selection. Included breakfast fare such as bacon, sausages, pancakes etc but also had an omelette station with shrimp, ham, cheese, peppers, green onion. Roast Beef, salmon, dessert, fresh fruit was great. Fresh juices included in price. Sunday you can park for free in the parkade. One of the best buffets in town. Great service.

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4.5 star rating
Great stay
March 09, 2014

Our soccer team had a great stay at this hotel. They did a fantastic job of accommodating our numbers and helping keep this portion of our visit to Coquitlam running smoothly. The staff was friendly and helpful, and the sales manager was invaluable in organizing us as a group while accommodating our individual needs. The breakfast buffet was amazing and... more

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4.5 star rating
Excellent Value
March 09, 2014

I booked 2 rooms, for myself and my husband and for another couple. The rooms were spacious, quiet and clean. We had a jetted tub in our room that was wonderful to relax in after a day of shopping. The buffet breakfast was okay, the brunch looked very good. My husband and I have stayed here several times and love... more

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4.5 star rating
My family getaway
March 02, 2014

Wonderfulu experience here at the Executive Plaza Coquitlam with my family. Lovely rooms, lovely meals. Had a wonderful evening with my other half. Very gracious staff. Love the lounge!
Plan on celebrating Mother's day there!

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4.5 star rating
Excellent
March 01, 2014

This is our go to hotel in the area. The hotel staff are helpful and knowledgeable. The rooms are always spotless and the service and food in the restaurant are superb. We'll continue to return. We're looking forward to the Mother's Day brunch.

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4.5 star rating
Excellent
February 24, 2014

The hotel offers excellent service, very accommodating and attending to the needs of the guests. Convenient location. Great room with gorgeous view at reasonable price. Overall it was a pleasant stay.

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4.5 star rating
Excellent service
February 20, 2014

As a business traveler with years of travel experience I look for and expect excellent service in the hotels where I stay. The Executive Plaza offers some of the best customer service I have found at a mid priced hotel any where. The front desk staff (the ones I found to be most accommodating where Harj and Beau) truly go... more

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4.5 star rating
KB :Excellent
February 18, 2014

I have stayed at the hotel several times for business and pleasure and I enjoy every moment of my stay. the rooms are clean and the beds are comfortable. Excellent staff. Very accommodating to the needs of their guests. Food at the Copper Club is delicious and plentiful. Great menu and reasonable prices. I have had the pleasure of dealing... more

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4.5 star rating
Excellent
February 17, 2014

My husband and I had stayed the night as our first night away from our son. Upon learning this, the front desk gave us a complimentary upgrade for it being a special occasion to us. The room was clean, the bed was great, and it was a spectacular view across the river at night. We had breakfast in the Copper... more

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4.5 star rating
Clean but noisy
February 17, 2014

Booked this hotel as we could get a 1BR suite for parents and two little kids. Reservation system is borked and wouldn't allow us to book that room unless we said 3 adults (???). Rate was okay, but about 30% more than you would get for similar room at a similar hotel in Seattle or Portland. Room was clean, not... more

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4.5 star rating
Great Experience
February 16, 2014

I just want to say that it was one of my best stays .I have travelled a lot and seen different kind of
attractions and ammenities.I was impressed by Customer service , it was outstanding , accomodation was excellent.Massage was great,it is a nice touch.Just get HD signal.
Hotel is well kept and maintained.
Thank you

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4.5 star rating
movie star service
February 13, 2014

The service at Executive Plaza Coquitlam is always great with comfortable rooms and good food. I get movie star attention! Harj and the gang are always on top of things and have become extended family that I look forward to seeing on my frequent trips.

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4.5 star rating
First Time at the Executive Plaza
February 10, 2014

Stayed at the Plaza as my daughter and new grandson live 2 blocks from the hotel. Great location: on North Road just off Lougheed, 2 blocks from the mall and the Skytrain, a grocery store next door, and several restaurants close by, including Korean, Vietnamese, Japanese, and an Irish pub. The staff were friendly and accommodating. On arrival in my... more

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4.5 star rating
May 16, 2013

I wasn't sure what to think of the hotel when I first got here. I was honestly expecting something more updated when I got here, but throughout my stay I noticed the things that bugged me at first really made no difference.

The rooms are nice for the most part, the beds are pretty good, and I was sold when I found the jetted tub in my bathroom. Just a few minor updating would go a long way! I... more

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4.5 star rating
Excellent!!!!!
February 22, 2013

This hotel was Perfect for our needs....Close to everything we needed and close enough to walk to the Vancouver Golf and Country Club. We will stay there again!

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4.5 star rating
July 31, 2012

1 of 1 people found the following review helpful —
This hotel was Perfect for our needs....Close to everything we needed and close enough to walk to the Vancouver Golf and Country Club. We will stay there again!

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4.5 star rating
August 16, 2011

Eh. I've stayed here several times now, and it's fine. Rooms are clean and relatively comfortable, front desk service ranges from friendly to surly, wired internet service is irritating in this day and age. Overall a decent hotel.

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4.5 star rating
August 16, 2010

This hotel may not be a 5-star category hotel but everything here is very high quality. I stayed here for 6 days and everything from service, ambience, hotel lounge, rooms are all top-notch. I was genuinely surprised with the hotel and highly recommend this hotel.

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Business Description from the Web
English
July 01, 2019

There are a total of 140 rooms on the premises. This popular hotel is ideal for both business travellers and holiday makers. Guests can enjoy the convenience of 24-hour reception. Guests can make use of Complimentary Internet access to stay connected to work or home. The establishment is wheelchair-accessible. Guests may take advantage of the on-site car park. This establishment DOES NOT allows... more

Brought to you by skoosh

October 16, 2014

With a stay at Executive Plaza Hotel & Conference Centre Coquitlam in Coquitlam, you'll be in the business district and minutes from Lougheed Town Centre and close to Simon Fraser University. This eco-friendly hotel is within close proximity of Queens Park and Massey Theatre. Make yourself at home in one of the 140 air-conditioned guestrooms. Complimentary wireless Internet access is available... more

Brought to you by kayak

August 29, 2014

Property Location
With a stay at Executive Plaza Hotel & Conference Centre Coquitlam in Coquitlam, you'll be in the
business district and minutes from Lougheed Town Centre and close to Simon Fraser University. This
eco-friendly hotel is within close proximity of Queens Park and Massey Theatre.

Rooms
Make yourself at home in one of the 140 air-conditioned guestrooms. Complimentary wireless... more

Brought to you by ian.com

June 26, 2013

Location. Executive Plaza Hotel Metro Vancouver, Coquitlam is a business friendly Coquitlam hotel in the business district and close to Simon Fraser University and Red Robinson Show Theatre. Other area points of interest include Metropolis at Metrotown and Deer Lake. Hotel Features. Executive Plaza Hotel Metro Vancouver, Coquitlam's restaurant serves breakfast, lunch, and dinner. A bar/lounge... more

Brought to you by skoosh

March 03, 2013

The Executive Plaza Coquitlam is close to the Skytrain, shopping, dining, entertainment and golf courses. Downtown Vancouver is nineteen kilometers away. Fitness enthusiasts will discover a fitness facility that includes swimming pool, hot tub, steam room, a tennis court, as well as exercise equipment. One of the Executive Plaza’s trademark services is its signature 15 minute executive massage.... more

Brought to you by gusto

February 25, 2013

The Executive Plaza Hotel & Conference Centre is an elegant lodging and conference venue in the heart of Coquitlam. Much reputed for its state-of-art banquet and convention center, this hotel offers luxurious rooms, well designed and adorned with amenities like satellite television, computer with internet access, tea-coffee making facilities, newspapers and a microwave. Leisure facilities are... more

Brought to you by wcities

April 01, 2011

4 star accommodations Air-conditioned public areas Ideal accommodations for a vacation getaway Great combination for business and pleasure Major attractions located nearby Close proximity to shopping district Location Conveniently located in Coquitlam Located near Simon Fraser University Recreation Massage services. Relaxing spa/hot tub Fully equipped fitness center Outdoor swimming pool... more

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