This place was worse than a bad drag performance. Seriously, arrived here on Saturday to rent a car for a day. Tried to get pick up service from hotel, but after 5 minutes of them not answering had to rent a taxi to get there. Arriving, they said the phone service was having "issues", but given the number of phone calls they did not answer, I think the issue was their lack of answering. This... more

I rented a car for one day from this place on Saturday and returned the car the next day. They close on Sunday, so I returned the car and put the key in the deposit box. The next day, I get a call from the office saying that there is a damage on the car. I am 100% sure that I didn't make any damage to the car but I have no proof. I told them that I will come in to see how big the damage is and... more

I rented a car for a month and used an entertainment book coupon, I also recieved a further 10% discount for the inconvenience of having to trade my car in during the second week. This would be my only complaint (the first car I was renting had been sold so I needed to trade), but they made up for it. This particular branch is very friendly and has a small business feel to customer service. I... more

Well, four weeks later and the story is now that they can't send me my GPS. Hmm, yeah that sounds legit. Did I mention that they at first told me that they didn't have my GPS, but later told me that the person cleaning the car had forgotten to report it? Hmm, indeed.

At this point, I suppose the GPS is a writeoff, as is any business I might have done with this awful rental company in the future.

I was only in Victoria for a day trip, so I decided renting a car for Butchart Gardens would be more time efficient.

This Enterprise was significantly cheaper than other rental companies closer to downtown Victoria, but is further away. I didn't mind the 1 mile walk outside the center of town, but I wouldn't recommend this if you're by yourself or if you're picking up/dropping off at night.
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