Thara Legros who took care of us was very efficient, courteous and explained very well everything. the only negative side is that when we call it's always busy or we are placed on hold for too long time.

Professional, competent and helpful staff. They didn't have a car in my class, but Marcus gave me the choice of any SUV they had, which was fine. I dropped the car off at the airport when I was done, with no surprises, and again, professional, competent staff. I felt comfortable dealing with them and would not hesitate to use them again in the future. The only gripe is that the tank was not... plus

Awful customer service
the wonderful pick up, drop of service they advertise is a lie..
They claim that they dont have enough personnel working... When there is 2 guys actively browsing on their cell phones, and ipads.
And you get put on hold for like 30 minutes .. While listening to adds about their wonderful customer service. Charlotte is the queen B of this place, the rudest one.
If you rent... plus

Before 2014, the previous reviews were about right about this location.

This year, I used the enterprise car rental twice from this location and I was pleasantly surprised that they expanded their weekend hours (it used to be 9-12 on the Saturdays and closed on Sundays). They now open longer hours on Saturdays and a shorter hours on Sundays. This is improvement #1.

The cars are now located... plus

Poor customer service. Was overcharged by 125$ for a 2 day compact rental and when I called to get it fixed they forced me to sit on hold for nearly half an hour, listening to ads about their 'excellent' customer service. Never again.

We arrived about 10 minutes before they opened on a Saturday, and there was already a line of about half a dozen people. It took a LONG time for us to finally finish up with the desk and head up to our car.

My major complaint is that my dad called ahead of time TWICE to ask for a car seat for my son. At the desk they told him they don't have any at this location. When we got to the garage, the... plus

Always think about enterprise rent-a-car like a second tier (or third?) operations. My experience at this location was not different.

First, I don't like the policy of "fill the gas to the level it was". Now you rent a car and have no real experience with gas level indicator. You get it from them at say 5/8 of a tank. You are about to return it when your level is 3/8. How much should you put... plus

i have a general problem with ALL rental car companies with thoses "extra" fee's, but this one takes the cake! $2.50/day for tire storage!!! WTF...
they advertise a price and slap on extra for this s@!t plus for registration plus for some kind of insurance for loss of key...what BS!
why dont they advertise clean? this is a scam in all Its splendor... oh and what choice do we have, didnt we read... plus