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Lipstick cover-up
August 04, 2014
I've been here twice with my coworkers - not my choice.
Both times it was a poor experience but the second time was transformed in an "unforgettable" experience when the tea cup I requested came with heavy lipstick on its rim ...
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Spaced Out Waitress
July 20, 2014Food service was incredibly slow - couldn't even get first drinks in a timely manner and then was never offered another one. Food was sooooo slow in arriving and when it did, my husbands pizza was completely cold. Took a very long time to find someone to bring us some cutlery when we finally did get our food - our... more
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Pleasantly surprised
July 12, 2014Stopped in for a quick bite and not really expecting much cause it's just another one of those familiar chain restaurants. We had taken the kids years ago when they were young and it's pretty much how we remembered it. I really was surprised though how good the food was. Maybe we hit on a good day but we found... more
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same reliable ESM
July 02, 2014The atmosphere is like all other ESM, food is the same. The wait staff is nice but a little slow. Overall it's a reliable option and close walking distance from several hotels.
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Loved it
June 25, 2014
Stopped in at the Brockville ESM with some friends on our way back to Toronto. Ordered the Lasagna. Was excellent. Waitress was great. Soups and salads and complimentary garlic bread was plentiful and delivered quickly.
Actually, I was quite surprised how good the food and service was.
I'll stop here again on my east.
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Much better than last time
June 17, 2014My mother and niece and I went here for her graduation and the service was excellent. I had the build your own pasta and even added a couple extras which I was not charged for, my mother had the chicken fingers which were pretty tasty looking. Nice big fingers with what looked like whole chicken. Only complaint was 1.95 for... more
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East Side is going down
May 29, 2014
Upon travelling through, we decided to stop at the Brockville East Side Mario's for lunch as heh - the food here is always consistently good. Or so we thought! We ordered from the 'Mario in minutes' lunch menu as we were travelling, and wanted to get back to it after a quick & tasty lunch.
Despite ordering from the quick...
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Good food.. Alright service
April 22, 2014My two sons and I were in for an early supper on Tuesday. There was only two other tables in at the time and they were already eating... My order was placed very promptly and as per my request my salad and kids meals came out at the same time. Halfway into my salad, my server brought out my main... more
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Good American/Canadian Italian food
April 05, 2014It's touch and go here. Depends on the cook I think, but I find that with most restaurants in Brockville. The last time I was there it was excellent. The pasta dish I had was delicious and I always love their stuffed mushrooms. I think they need to change the bread though...the bread at East Sides in Ottawa is much... more
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Fantastic
March 30, 2014I am really glad I finally tried East Side Mario's after all these years. The atmosphere is great, very inviting, the staff is friendly and aim to please. The service was fast and there were quite a few tables in the place so I was pleasantly surprised at how fast we got our food. I tried the "Hells Kitchen Chicken"... more
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Lots of service mistakes
March 12, 2014The food here is really only average for the money, but our last trip was a catalogue of errors on the part of our server. She was pleasant, even funny but messed up the order more than once. She brought my wife's starter but for some reason held back mine until the main course was served. All of a sudden... more
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Will not return
March 05, 2014I will never be back to East Side Mario's in Brockville again! The service was horrible - our server was extremely rude and looked very unhappy to be at work that day (we sat on the bar side, I guess this was a bad decision on my part). I can only hope during her next shift she could attempt to... more
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very speedy lunch
January 31, 2014
We went here for lunch. The food was good but the service was very rushed. Our main course arrived about 3 minutes after it was ordered and before our salad. The place is very, very noisy.
Great place if you only have 15 minutes for lunch but not for a relaxing meal. They took 3 tries before they got our...
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Not Garlicfest
December 21, 2013we went for an early supper, the restaurant wasn't too busy. Our server was great, the food DISGUSTING! The wedding soup was ice cold, sent it back, came back lukewarm. The chicken Tettrazini was so loaded with garlic that we couldn't taste the pasta, you could see the minced garlic stuck to the pasta! The Supervisor offered us another dish... more
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Good experience
October 29, 2013I was in Brockville for a hockey tournament. We had a late game and the kids were hungry for something other then takeout. With a limited budget we tried East Side. Turns out they have a pasta menu for 10.99 you can get pasta, bread and salad. It was perfect for 2 hungry teenagers. I just had a bowl of... more
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8.5/10
October 10, 2013
Service great in bar - Garlic Parm Wings awesome as usual - had a Johnny Rocco Salad - for price i won't order again but tasty. Hardly any cheese, 3 shrimp and 2 scallops - doesn't come with bread (extra .99) and salad around $18 -
Beer really good :)
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Average food
September 10, 2013Little pricey for just average food. I was splashed by cold water when a pitcher fell but I felt they minimizes it. I went to eat not have a bath!
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I didn't feel the Italian Vibes
August 13, 2013I've eaten at Marios 3 times and each time I got reflux. They have an all you can eat pizza but I didn't feel that was true. And what they call pizza for that meal is thin flat bread the size of a large slice and hardly any cheese. All three times we went there it was too noisy for... more
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Cold food
July 16, 2013My family and I waited 35 minutes for our food to arrive (2 pasta dishes, 2 kids meals) and when the food did finally arrive my meal was cold. I mentioned this to our server and the manager gave us $10 off our bill and a $20 gift certificate for future use, as I declined a fresh plate lest I... more
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Great service
July 14, 2013Restaurant was very clean, easy to get to, food was fresh and very good. Very nice summer menu, light meals available is wanted. Great service... Thanks Jen!
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Food was good, mangement was not
July 02, 2013The food was good, although a bit overpriced. The place itself was nice, fun atmosphere, lots of TVs. The waitress was ok, but the management was where we go astray. We had a coupon from our hotel for a free app with each entree. The manager did not want to honour it - we had to argue to get it... more
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over priced
April 29, 2013I tried the new york strip not much flavour for 19.99 i could have made better at home my partner tried the hells kitchen chicken which he said was pretty good but the best part of our meal salad and garlic homestyle loaf that comes with our meals .Just way to over priced for our mains .
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Not as good as it used to
April 07, 2013Restaurant was clean and pleasant decor as are all East Side Mario's. However I must say that the new menu is not health conscious. The salt content in my "Mario’s Chicken Parmigiana" was so high, I could not and did not complete my meal. I mentioned this to the waiter that replied with "well that's how we make it". I... more
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Standard East Side Marios
March 13, 2013During our visit the service was quick and pleasant. The menu is standard for these restaurants and the food that we had was quite enjoyable. Dependant upon the meal chosen, hot bread is included, some meals have included either house or caesar salad. Soft drinks are refillable. Good family atmosphere.
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Love the Mario's
March 13, 2013Amazing food and great service! LOVED IT! The Bathrooms were clean and smelled nice and the kids had fun wiith the servers which made it easier for us to relax :)
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Don't eat here if you like hot food
February 27, 2013Spent 20 mins waiting to order- no drinks and no menus. When served the server was rude and did not ask if we wanted refills. The food was cold and did not get the sides we asked for. a mediocre restraunt at best.
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hockey trip
February 08, 2013part of our hockey team showed up- 13 people in all- we had to wait 15-20 mins for a table (understandable) but it didnt look very busy. We placed our order, and I asked to think about my drink order. She never did come back to take my drink order, and finally when our meal came, I had to ask... more
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Just OK
October 16, 2012Went to East Side's for my son's B-Day. We were seated very quickly but went down hill from there. The service was slow it took over an hr to get our food and the food was ok but the quality was not there like past visits. We waited for the kids desserts and my son's B-Day cake for over 30... more
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Great hospitality
September 24, 2012Food wasn't exceptional but it was very good for a chain restaurant. The staff is incredible and very responsive to the customer. The food was well prepared and appropriately flavorful and about what I would expect.
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Good place for meal
August 24, 2012Had dinner there when stayed at Holiday Inn Brockville in the local area. Walking distance from hotel. Pasta was prepared well with salad. Ordered food to go but lower the rating due to bartender failing to offer drink while I waited on my meal for 20 minutes. I definitely judge customer service in the restaurant business.
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Frequented by the locals
August 11, 2012One of the few late-night spots open for a hearty meal. As per usual, a bit cluttered and noisy. Good handicapped parking access. Friendly and helpful staff. The patio is a better bet on a summer night.
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Service
May 21, 2012Oh the service has been so bad at this ESM, we haven't been back in over a year! It used to be my absolute favourite franchise, but after many trips with such horrible service we haven't gone back. It will take a lot to convince me to try it again - even though i have heard there is a new... more
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A great place to see the game
May 07, 2012The atmosphere was great to watch the game..food was good and the staff weren't ruching us along
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Lunch at East Side Marios
March 10, 2012Nice servers. The food was good, but it took a while to get to our table.
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Blah
January 30, 2012The foood here is hit and miss and the interior is like an other East Sides. I feel like a two is to low and a three star to high. Perhaps if the service was better I could give it a full three but it is hit and miss as well
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Sloooooooowwwwwwww
December 25, 2011Place is nice and clean, service is sloooooowwwwww, food average to low, cost expensive for what you get, not going back again.
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Slowest service ever
December 09, 2011Swore I would never go to this ESM after my last experience there, but we gave it a second chance. Big mistake. Food was good, maybe a bit expensive for a lunch. Service was SO SLOW. Took forever to get drinks. Took forever for salad and bread. Took forever for main course. Took forever for dessert. And this was all... more
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poor dining experience
November 05, 2011
service was a joke ,had to ask server to take order... food was slow coming and of below average quality . expect decent service got none.
we will not return
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Just average. That's all
September 25, 2011Everything about this place is average. The food is kind of ok. The wine is alright. The prices are reasonable. So if you are staying in a hotel nearby and need a close by place to go have dinner to during a cold winter evening... This is the place.
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Thanks
August 31, 2011We recently went for dinner at East Side and there was a huge difference from our previous experiences over the years. The server was friendly, the food was good and it was awesome my nephew ate for $2. I just read another person review saying new owner. That explains the huge change in quality.
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New Owners
August 28, 2011I went to East Side Mario's after not being there for some months. It was excellent-THe service was incredible and food was perfect. After telling my server how great it was the Owner came over and introduced himself and thanked us for coming. Now that ther are new owners I will be back alot
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Do Not Go
May 01, 2011The restaurant has been in Brockville for a number of years....service has been bad since it started. The food arrives late, if it ever gets there. Don't expect friendly. If you are looking for franchise food Kelsey's isn't far. There are better, way better restaurants than this one.
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i like the one in kingston better
January 02, 2008i like the one in kingston better
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Business Description from the Web
English
September 06, 2013
East Side Marios offers these services: restaurant, pizza, pizzeria.
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