It was over a year ago when I came with a friend who wanted to buy their little SUV but she didn't like the antenna. That was it. She asked if they could change it, but they couldn't. So she bought the Infinity instead.

I had another friend who loved the new Golf but ended up getting a Toyota?

I love the design of the VW's. They've got that conservative edge design that fits in with the other... more

There are a number of younger sales reps on the floor that are not as knowledgeable as they should be about important things such as the year of the car and warranty, so make sure you get any promises they make you in writing, as part of your quote.

Also something you should know is that they include the globali.com charge by default in their pricing, so research it first and if you... more

I recently needed some obscure fastener parts for my VW that's getting a bit on in years. No other parts dealer in town had a listing or could even comprehend what I was looking for. I then called a local repair shop specializing in VW who led me to their contact at the parts counter at Cowell Motors. The guy I spoke to on the phone was a great help. I could describe what I was looking for and... more

Leased my VW from these guys a few months ago... The sales teams was amazing. I got a great deal.. I'm an amazing negotiator though. They were really helpful and walked me through all the bells and whistles of my new ride. I live in Vancouver, but went to Richmond because they provided me with such pressure free and amazing customers service. Thanks Cowell VW!

Eff these a@!%!**s. Seriously. I'm so done.

I bought my car here, and had it faithfully serviced here for all but one service appointment. I have been constantly d@!%!d around, with no straight answers about why service is costing so much, or why it has to be so frequent. The car dings, or the sticker says I need an appointment, so I take it in. And I ask questions. All I ever got from these... more

Service here is exceptional. I recently came here to service my car. From calling to make an appointment, they were extra friendly in accommodating my availability. Even with a couple of cancellations, they were helpful in re-scheduling me in. Also, I got a reminder phone call a day before my appointment.

When I brought in my car for the service, all the paperwork was pre-printed with the... more