ok but out dated rooms

friendly service, beautiful area, but the room that we had was not what we expected based off of the photos when booking the room.

Very Satisfied...

My wife, two small children and I wanted a comfortable place to stay that was close to - or in this case, right on - the mountain. We were not disappointed at all. Loved the kitchen in our unit! The high-end appliances were great. The whole space actually made us consider buying one for future trips and to use as a source of income - it was just that good... Will definitely be back.

Annehmbar

Zimmer geräumig und gut ausgestattet; Hotelrestaurant war leider meistens geschlossen; Pool etc. nicht genutzt

Emplacement ok,Etat d'installation trop vieux.

Expérience un peu décevant. État de hôtel dans la section champêtre. Cuisine et chambre très petite, surtout la cuisine est insupportable. Lavabo tellement petite qu'on dirait qu'il faut faire attention lorsqu'on ouvre le robinet.

Un atmosphère tres chaleureux

Bien des commoditer accessibles et un personnel tres sourient la chambre tres bien lit un peut moumais si non c est tres bien

pool and spa area was not clean

am Berg gelegen.

etwas außerhalb des Ortes am Berg eines Skigebietes gelegenes luxeriöses Hotel. Unbedingt die modernen Nordic Zimmer buchen.

We stayed for 2 nights and we enjoyed a lot ..

Outdoor hot tub was the best So was room kitchenette

Great resort near downtown Quebec

We really enjoyed this place. Its a bit of a drive from downtown Quebec but the location is surrounded by natural beauty which was great for us. We visited Canyon Sainte- Anne which was only about 5 min away. Our room had a balcony with a fantastic view of the ski slopes. It was large and comfortable. The beds were soft, which I loved! Only downside to the room was that it needs some updating.... more

Highly recommend

Excellent value. Great for kids. We enjoyed the games room, pool and child play area inside on a rainy day. Room was clean and roomy. Kitchenette was a real bonus. The morning buffet breakfast was outstanding. Great place to go with the family !

Great penthouse accomodation but amenities lack service

Staying at the 2 bedroom penthouses of Espace Nordik which are very pretty, well equipped and a true treat to stay at. This is a very promising setting which you can purchase or rent for longer terms, but the disappointing fact is that the overall facilities lack care and service: the towels at the indoor pool had run out for... more

It's ok

A hotel that touts itself as environmentally friendly should not cool the corridors to a temperature where coats seem necessary in summer. Attractive lobby, with long narrow rooms about 10 feet wide. Everything modern and generally clean. This was our second hotel in Quebec and it seems like the staff was as chilly as the corridors. Americans? Not very helpful... more

Nice Location

I like the hotel, but unfortunately, i'm always in the middle of teens on vacation. Since renovation, it's my favourite spot in Beaupré/Charlevoix. Good staff and very comfortable beds in the Nordic section

Kid Friendly and Pet Friendly

After doing a lot of research on different accommodations in Quebec City, we decided on to stay at this resort. Our party included two families, with Children and Two Dogs. We stayed in a room that was partially renovated, meaning the bath and kitchenette were not renovated. The beds were very comfortable and clean. The room was clean but the... more

Service with a smile

Stayed with our family for a week's skiing. On arrival we asked to upgrade to the refurbished studio rooms and this was done without a fuss. The rooms were spacious and well appointed, nespresso machines and a kitchenette as well as full bathroom with a deep tub!
The service throughout our eight night stay could not be faulted, particularly from... more

Great Skiing Holiday

Stayed here March 16-20 2014 under a Spring Madness Package. Excellent value with free parking, great access to the gondola (second floor), room was spacious (be aware though, it is luck of the draw and some rooms are very tiny), clean, and probably 75% renovated with new furniture bedding etc.. kitchenette was circa 1970. Swimming pool is small but good... more

Great Stay as always

We have been going almost every march break since 2000. No line ups on the ski hill. Love the double outdoor hot tub. Dominic the lobby singer is amazing. You usually have great Winter skiing conditions rather than Spring skiing. We have always found the staff friendly and accommodating. If you want a modern looking room ask for the 4th... more

Wonderful Family Visit

Our family (2 adults, 2 children) stayed at the Chateau Mont-Sainte-Anne during a ski trip over the Ontario family day weekend (third weekend in February). We checked in early because the ski hill was closed due to stormy weather upon arrival. The front desk staff were very friendly and arranged storage for our travel gear while we waited for our... more

Poor Customer Service by the front desk

Our room was sufficient for our needs though the decor for our room was in dire need of an upgrade from the 80's. The WiFi key card system was unreliable. We had to exchange our cards daily and we saw many guests before and after us with the same problem. No apologies for the inconvenience and once the front desk... more

Family friendly hotel, super convenient skiing

Our family (2 adults and our 2 kids) stayed at this hotel this February 2014. We had a great experience! It is fantastic to be able to walk out of the hotel directly onto the slopes. Parking is right at the hotel, it is an easy drive from Quebec, and this hotel has many amenities. Our hotel room was recently... more

Well maintained, modern property

This is not a new property and it has been the subject of significant upgrades over the years. Although far from perfect, I quite liked my stay at this property.
What I liked: Extremely friendly check-in staff who went above and beyond to make my stay a good one. Very modern common areas and fairly good conference facilities. Good food... more

excellent service and location

The location was perfect a real ski-in ski-out and great amenities. We were lucky to be welcome by Cesar's at the reception, who provide an remarkable service topped by sincere kindness.
I would suggest this hotel to every one.

Ski in Ski out

Four of us stayed here in two rooms the last week of January and while it was bitterly cold outside the hotel was warm and inviting. Skiing was OK but the wind and almost constant snow made grooming a challenge. The rooms were well decorated, comfortable and the kitchenettes had all the necessary amenities. Le Massif (1/2 hour north) had... more

Good Enough

We stayed at the hotel Jan 23-26th 2014. We had a mezzanine suite which was great, The room was a good size with 2 queen beds and a small kitchenette and table. You can see the ski hills from the balcony, I really enjoyed the fireplace in the room as well. The ski hill is really great, especially having a... more

enjoyable stay

We stayed at the hotel over Christmas holiday break and for New Years Eve. The ski hill is really great, especially having a gondola. The room was a good size with 2 queen beds and a small kitchenette and table. We did some meal prep in the room and found the kitchen supplies a bit sparse. For example, there were... more

Nice week-end

We had a nice time during our stay at the Chateau Mont-Sainte-Anne. The condo was very nice and clean. It easily fit 4! We enjoyed the hot tub and the pool was clean. The playroom was just ok and I still don't understand why we people have to pay to use the equipment in that room. Considering how expensive a... more

Chateau Mont-Sainte-Anne was a great ski resort

We loved our 2nd stay at Chateau Mont-Sainte-Anne in Beaupré Quebec, Canada. And Cesar the Manager was brilliant at resolving our small problem. The ski slopes were amazing - the best around and so beautiful. The restaurant has a gourmet selection of food which was a real treat - so great to have an interesting food selection with new things... more

Not a 4 star, possibly a 3

Stayed 5 nights over New Year's 2013/14. Room was clean - one adult and two teenagers on the trip - asked for extra towels for third person and they were delivered the day we arrived. After that the room was never kept up for three guests. Having a shower was scary - water would turn boiling hot or freezing cold... more

Everything is just SO EASY

They really do their best to achieve perfection! We had a 2 room Penthouse Nordik condo for 6 nights. Access to the ski mountain is SO EASY with the lockers and the 2nd floor exit to the mountain. Access to the hot tubs is SO EASY. Room service was impeccable, even on December 31st when the hotel is just loaded.... more

Thank you, Mr. Cesar

My husband and I love this hotel for its ski-in ski-out convenience. 3 years ago we went for Christmas holiday and had a great time skiing, then enjoying hot chocolate and mashmallow in the lobby by the big fireplace each day. The good memory took us there again for this New Year Holiday. However, I guess not a lot of... more

Quite satisfied, solid 3+, but

...I will stop short of assigning 4 stars (which means, "Very Good").
We stayed during the 2013 Christmas week with another family of friends – 2 rooms. The rooms that we got for 7-night stay were not the renovated rooms. This is unfortunate - one would think that guests who stay longer would get a more comfortable rooms, right?...
So,... more

At Mt. Ste-Anne downhill ski mountain

Hotel at the base of Mt. Ste-Anne downhill ski mountain, with indoor ski locker. Can walk to chairlift or gondola. Hotel reception was supposed to sell lift tickets but said they couldn't print them, requiring an otherwise unnecessary long walk to outdoor lift ticket office. Reception personnel were friendly but did seem knowledgeable about local restaurants (the hotel has its own) and did not... more

Lovely family resort

We just spent 3 days there before Christmas and had a marvelous time. There are some very special touches there. In the afternoon you can get coffee, hot chocolate and cookies in the lobby. There also is a singer during happy hour in the lobby who was very good. There is a side bar that will make flaming drinks for... more

la proprete la piscine le spa et l'acceuil s'etait tres bien et ont compte y retourne l'an prochain
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en ouvrant les rideaux ill y avait de la grosses machineries devant notre patio alors avec la belle temperature quond avait il n'avait rien d'interessant de s'assoir sur notre patio tres desagreable !!!!!!

La Nature et le spa, l'hiver l'accessibilité à la montagne.
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La salle de bain pourrait être rafraîchit et un écran plat serait approprié.

La politesse et la gentillesse des gens.
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L'hôtel doit revoir sa tenue générale qui est marquée par le temps.

La chambre spacieuse et très confortable, avec kitchenette très pratique. Sauna et jacuzzi accessibles jusqu'à tard dans la soirée

Very quiet! Important to us.

The amount of the bill was charged before I arrive to the hotel. The people in check- in had not experience or training to do that.

piscine intérieur fermer et celle de dehor étais pas chauffer j avais choisis cette hôtel pour la piscine intérieur

view
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the room was soooo tired. needs a complete renovation.

The hotel was like a beautiful ski lodge. The setting is breathtaking abd the fire pit in the lobby added a wonderful atmosphere. Ate dinner in the restaurant on the premises. Service was poor but the food good and more upscale. Very expensive to eat there.
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The price of the restaurant.

manque de sourires de certains employés. Dommage car on s'attends a plus d'un chateau. Facile de remédier à ca.

Good location, good breakfast (upon subscription), family-friendly
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Not clean enough,outdated rooms and kitchens not safe enough,especially for small kids ,hotel play room for kids - not clean enough, broken toys

Les 4 étoiles sont totalement usurpées (très mauvais rapport qualité
/ prix). Elles ne sont dûes qu'au nombre de commodités
(piscine, sauna, ...). Si comme moi vous n'utilisez pas ces
activités optionnelles, mais pensez avoir une chambre 4 étoiles, passez
votre chemin. En fait, si on vous alloue une chambre
"champêtre" (c'est à dire en fait non rénovée depuis la
construction), on est à peine au... more

Loved the location right on the ski hill
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The room was tired - in need of an upgrade

La cuisinette, la grandeur des chambres et la salle de jeux.
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La piscine intérieure un peu petite et un peu trop froide.

L'accessibilité à la station du Mont-Ste-Anne. La grandeur des
chambres et le prix.
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L'aspect dessuet de la chambre et salle de bain. Les enfants qui
courraient dans les corridors, j'ai averti la réception le vendredi
et le samedi, cela a recommencé.

L accès aux gondoles. Le bistro Nordik, excellent.
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Le monde dans les bains tourbillons ! Le manque de place au Bistro Nordik le vendredi soir où il y avait du monde dans l hotel !!!

If you need to be on Mont Ste-Anne, this is the best place to stay.
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When I booked the room via booking.com, the first night was paid automatically and money was "charged" on my credit card, however, a week later when I checked in at the hotel they said that it had not been paid in advance and they could not find the transaction ?!?!? I left the hotel without paying and they will call me... more

La gentillesse du personnel
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Notre chambre était vieillotte et d'une propreté limite

rooms were spacious, great view, convieniently close to ski hill. outdoor spa was fantastic.
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microwave in room wasn't working properly.

Tout, tout, j'ai tout simplement tout apprécié. Le confort - la cuisinette - le nordik lit king est un petit paradis pour une escapade d'amoureux sportifs, le spa. J'ai aussi été très impressionnée par l'extrême gentillesse de tout le personnel à tous les niveaux, les sourires et les bonjours dans les corridors, la réponse rapide à toutes nos demandes. Un service à la clientèle de grande... more

de notre chambre on marche a pied pour aller prendre la remontée mecanique du centre de ski
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rien

There are no comments available for this review

la tranquilité
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strict minimum de produits dans la salle de bain, même pas un bonnet de douche

The location was great. I really enjoyed the access to the hot tubs and
the live music every night (guitar player).
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The beds were very uncomfortable. The kitchenette was dated and our
fridge did not work. As well, there was a small 'electrical
fire' when we went to use the hairdryer. The facilities could use
some updating. As well, it was expensive.

La facilité pour faire du ski (accès à des casiers pour les ski,
boutique de ski et aiguisage des ski)
Achat de billets de ski directement à l'hôtel

Coût élevé par rapport au chambre

proximitee des pentes et et aussi du massif.

Localisation idéale au pieds des pentes. Parfait avec de jeunes enfants!
Lobby accueillant avec chansonnier, feu de foyer et chocolat chaud après
le ski... Nous étions a l'Espace Nordik cette année et c'est
franchement mieux que les chambres champêtres (l'an dernier, très
déçus par ces chambres). Aires de jeux pour les enfants vraiment super!
Spa extérieur génial!!! Cafetière Nespresso dans la... more

Hot Tub and location relatively to the ski slopes

.le site en generale et surtout le prix j,ai eu une chambre beaucoup mieux que je devais avoir,J'ai eu une promotion.

Proximity to the hill
housekeeping suite bathrobes available sauna housekeeping staff front desk staff
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Both restaurants were awful and overpriced for what was offered
there was limited dishes/cutlery/glasses in the housekeeping unit

Room was very nice. As was the spa and the main restaurant.
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The general state of the facility is tired and needs to be refreshed.
The front desk staff were not efficient and made mistakes.

Environnement idéal pour sports d'hiver. Chambre spacieuse.
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Bruits de corridor jusqu'à tard dans la nuit.

tous sur place, pas besoin de prendre la voiture, cuisinette dand les chambres tres utile. le spa est genial, les salles de massage sont tres bien aussi et massothérapeute tres gentille et compétente (Natacha). j'y retournerais c'est sur.

almost was excelent
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smelly lockers

Ne pas avoir à prendre l'auto pour aller au ski Les bains à remous extérieur

La localisation tout au bas des pentes de ski.
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L'hôtel ne trouvait pas notre réservation. D'après ce qu'on
nous a dit ceci n'était pas rare lorsqu'une réservation
n'avait pas été faite directement sur le site e l'hôtel

Nice large renovated room.
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Pool very basic. Out door hot tub was not hot enough.

Le service et la propreté, super!
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dans la mézaline il y avait une odeur de retour de foyer

great location
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rooms had a stove top before - now only a small microwave.

Everything was magical
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None

le confort de la chambre les installations

Confort des chambres Nordik Beautés des bains extérieurs
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Bruit dans les corridors

La vielle partie n'est certainement pas un 4 étoiles. Vieillot. On a changé les serrures en sablant les moulures. Couleur des années 80 , stuc de mon grand père,
La nuit on entend ce qui se passe dans la salle de bain de la chambre d'en face.
On a réservé un forfait St-Anne et Le Massif, on nous donne un billet valide 2 montages pour 2 jours mais il est bon pour Stoneham???
Service au... more

The walls are very thin, it's very loud on weekends. The new rooms are nice, the older rooms are fair at best. Food in the Bistro is ok, sometimes good, sometimes "eh", always slow service

Parasailing at Mount St. Ann

Staff were very helpfull. My room was upgraded from what I booked. From double bed with sleeper couch to two queens with kitchenette. My dog was welcomed and an effort was made to locate us in a room close to an exit with no stairs to make her stay more conveniant. Parking was very conveniant. Restaurent was conveniant, food was very good but pricey

Activites galore!

We loved the location and the fact that this resort is not for couch potatoes! There are numerous activities and spectacular views. Breakfast in the hotel restraunt was first class and served brilliantly! Although the room we had was dated, it was fully equipped with everything a family would need to prepare and serve meals.

lots of fun

cant really compare because we had to leave sooner then our scheduled stay, do to medical emergency. however, the hotel said they would credit you for one night and that we needed to contact you on this issue so we could be also credited from you. we will also contact you by phone if need be. thank you

Simply Beautiful

The hotel was so comfortable we extended our stay.