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4.5 stars 139 reviews

Charcoal Steak House

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2980 King Street East
Kitchener, ON  N2A 1A9

(519) 893-6570

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What the community has to say about Charcoal Steak House

Information from the business
English
August 13, 2014

The Charcoal Steak House is an independent local steakhouse and it has been our privilege to serve the Waterloo region community for over 50 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering Conestoga pig tails, legendary ribs and more. Our pastry team has crafted mouth watering desserts to add that perfect finishing touch. Round out your dining... more

Brought to you by opentable

June 24, 2013

From OpenTable:

The Charcoal Steak House is an independant local steakhouse and it has been our priveldge to serve the Waterloo region community for over 50 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering Conestoga pig tails, legendary ribs and more. Chef Sara McMurphy has crafted mouth watering desserts to add that perfect finishing touch. Round... more

Brought to you by menuism

February 21, 2013

Whether entertaining clients, celebrating special occasions or just meeting good friends, “The Charcoal Steak House” is this region’s favorite dining experience. House specialties include serious Canadian AAA Steaks, slow roasted prime ribs, fresh seafood, mouth-watering pig tails, and legendary ribs. The award-winning wine list has been designed to satisfy the most discerning palate and... more

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Editorial Reviews from the web
English
4.5 star rating
Charcoal balances old, new
August 20, 2008

When discussing the fine line the Charcoal Steak House is aiming to walk these days, the restaurant's managing partner Jody Palubiski references a year-old Wine Spectator article on the changing nature of the steakhouse genre. On one hand, there is the classic rendition, essentially meat, potatoes, a little bit of veg and, perhaps, a well-endowed salad bar. Think dimly-lit dining room,... more

Brought to you by therecord

Other Reviews from the web
English
4.5 star rating
August 21, 2015

Great food. Good menu. Excellent service. Coming here for over 30 years. Never had a bad experience. They used to have Sunday Brunch but now it is not being served. I wish they bring it back. Very quite atmosphere not noisy like other restaurants and Bars/Grills. Good place for couples to sit and enjoy dinner.

Brought to you by yelp

4.5 star rating
July 06, 2015

I had the 40 Day Dry Aged Rib Eye.

I ordered Chicago Medium for my steak.
When it first came out, I found it to be Medium Well, bordering well done. I raised this to our server who asked if I wanted it changed, which I did. The manager promptly comes out and apologizes for the steak and let's me know it will come out shortly.

When the new steak came out, the manager personally served it... more

Brought to you by yelp

4.5 star rating
May 24, 2015

I came in here with some co-workers to celebrate a work win and was somewhat dissappointed with the experience.

5 out of 6 of us at the table ordered the 40-day dry-aged ribeye and 4 out of the 5 of the steaks were overcoooked! I ordered medium-rare and while a small portion of it was cookd that way, the majority was medium well to well.

They smear a pesto-like sauce over the steak before... more

Brought to you by yelp

4.5 star rating
May 01, 2015

The steak, New York Striploin, was really good. I was hungry so that could also be why I would consider this one of the best steaks I've ever had.

The service was awesome. This place had a nice atmosphere perfect for business events and romantic nights.

They didn't have a wide selection of tea but other than that no complaints.

There was a semi-covered parking lot available next to the... more

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4.5 star rating
March 12, 2015

Great Service, food was spectacular. Ribs wow.... more

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4.5 star rating
December 21, 2014

We were in a party of 8 on a very busy night (Friday before Christmas) and received fantastic attention and service from the waitress and the attendants despite the staff being obviously busy. There was a slight mixup in the order for two of our guests which was quickly and courteously addressed. Food is always good at the Charcoal, but this time, not quite as good as in our past experience,... more

Brought to you by yelp

4.5 star rating
Excellent!
August 08, 2014

Wonderful food and service! Steak was cooked perfectly and our server was wonderful. We'll be back.

Brought to you by opentable

4.5 star rating
Would definitely return!
August 07, 2014

Charcoal was a great destination for a quiet lunch where we enjoyed excellent food, were able to catch up and were able to have some 'work' conversation as well. When we asked if we could split each of our lunch items in two so we could share, they actually prepared small individual slider burgers for us rather than cut one in half. How thoughtful!

Brought to you by opentable

4.5 star rating
excellent food and service
July 31, 2014

We chose the Charcoal to celebrate out 45th anniversary. Our server Liz was pleasant and professional, making the evening very enjoyable. We both selected the perth county cut sirloin and it was superb. We have been fans of the Charcoal for years and remain fans!

Brought to you by opentable

4.5 star rating
Perfection!
July 25, 2014

We were in Kitchener for the night and needed a place to get a great meal. We read some online reviews and decided Charcoal would be a good option. Little did we know that we would be knocked out of our socks. The meal was perfection. Our steaks were done EXACTLY as we ordered them (all different). The sides were tasty and inspired. The ambience is lovely and warm, but fresh. We complimented... more

Brought to you by opentable

4.5 star rating
Always excellent
July 25, 2014

The service is professional and makes the experience that much better. We always order Prime Rib it's the best in K-W. The goat cheese appetizer was also a treat!

Brought to you by opentable

4.5 star rating
Almost Perfect
July 24, 2014

The overall impression of this eatery was great hence the four star rating...There was one area that requires attention. We opted to skip the appetizer and have desert instead and we both ordered pie. The menu stated "light flaky pastry" but what was served to both of us required a knife to cut.

Brought to you by opentable

4.5 star rating
Always Good
July 22, 2014

This is our "go to" special occasion restaurant. Food is always great, service professional and always an enjoyable evening out.

Brought to you by opentable

4.5 star rating
YumYum
July 19, 2014

We had 6 people for dinner. Four had steak dinners, one had chicken and one had a stir fry. Food was amazing. Has a wide variety of wine to choice from by the glass as well as by the bottle.

Brought to you by opentable

4.5 star rating
Hubby's 65th
July 18, 2014

We had a fabulous memorable meal and experience. Everything was excellent.

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4.5 star rating
steak
July 17, 2014

had to ask for steak knives as the waitress didn't bring them when we got the meal. i had the 8 oz prime rib and there was quite a bit of fat in it. my husband had the 12 oz and he didn't have any. minimal amount of vegetables and the broccoli was quite overcooked.

Brought to you by opentable

4.5 star rating
excellent
July 10, 2014

was a great dining experience and will be going back. the food was awesome for the most part, had a little issue but between the server and manager the whole customer experience was outstanding. I will be telling my friends and co-workers about it.

Brought to you by opentable

4.5 star rating
Charcoal
July 09, 2014

We had a lovely dinner. Our waiter Luke was FANTASTIC!!! Thank you!

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4.5 star rating
Best steak ever.
July 07, 2014

Charcoal Steakhosue is very classy scene. Very romantic and had a wide selection of premium steaks. Service was fast, kind and orderly.

Brought to you by opentable

4.5 star rating
Great B-day supper
July 04, 2014

The Charcoal Steakhouse was a great venue for my birthday supper. Thanks for a wonderful dinuing experience.

Brought to you by opentable

4.5 star rating
Great place for a business lunch
July 03, 2014

There are not too many fine dining places in Waterloo Region and certainly not in Kitchener, but the Charcoal is one of them. It's close to the 401, with ample parking, old fashioned steakhouse ambience, friendly service and above average food quality. Choosing well known signature items like crab cakes and prime rib will not disappoint, especially with a decent wine to match.

Brought to you by opentable

4.5 star rating
Great steak!
June 30, 2014

Food was good. We were satisfied by a delicious meal.

Brought to you by opentable

4.5 star rating
Sunday early supper
June 28, 2014

Good food, good service, plates tastefully served, good bar. I couldn't finish my dinner. Clean washrooms with real linen hand cloths, a nice touch of class.

Brought to you by opentable

4.5 star rating
Great Steak
June 27, 2014

I had beef tenderloin, my husband has the striploin - both excellent. Service excellent, drinks were made very well, atmosphere was calm. Love going to Charcoal Steak House, it is always worth the time and money, love going there.

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4.5 star rating
June 27, 2014

We've been coming to the Charcoal Steak House for decades. An institution in our family. Terrific ribs, steaks and pig tails! Desserts, too.

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4.5 star rating
Food=awesome. Service=poor.
June 27, 2014

The Charcoal is our go-to for special occasions. As always, the food was superb. What we did not expect was poor service.

Brought to you by opentable

4.5 star rating
Usually a hit, this time a miss
June 27, 2014

I love the Charcoal. I have eaten here over 50 times (no exaggeration). This past time, our server was busy balancing our table with a group so the attention to our needs was not quite there. I wouldn't normally mind but my steak was under cooked and I felt like I had no one to tell. I asked for medium and the steak was rare to medium rare. It was very raw on the inside. By the time the server... more

Brought to you by opentable

4.5 star rating
Business dinner - AirBoss
June 24, 2014

Soup was amazing, mushroom bisque as was the spinach salad enjoyed by one of the diners. All of ordered steak and with the exception of my steak that was to be medium, Oscar Tenderloin, it arrived well done.This is a great venue to hold business dinners and events. As for personal functions though, the food can be hit or miss at the Charcoal and I am not sure I would pay with my own money for... more

Brought to you by opentable

4.5 star rating
Excellent!!!
June 20, 2014

The Charcoal Steak House has never failed to disappoint and was as outstanding as always. Our meals were perfect and our server Liz was very attentive. We had a wonderful evening and felt spoiled by the end of it. Great Job as always!

Brought to you by opentable

4.5 star rating
Group of 9
June 20, 2014

We were a large group and the service and food were perfect! I had the strip loin steak with horseradish crust and ate every bite. So good. Then gelato for dessert. A perfect end to a perfect meal.

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4.5 star rating
Birthday Night Out
June 18, 2014

Great food, as always. Nice, subtle Birthday celebration and amazing FREE birthday dessert. Service was good. No waiting for a table and a nice booth was enjoyable.

Brought to you by opentable

4.5 star rating
elegant, comfortable and reliable
June 14, 2014

Another great experience at the Charcoal! enjoyed a lovely dinner for four to celebrate fathers day and everyone was very happy with their meal choices as well as the overall experience. Service right from the front door was fantastic. They seem to have a way of making everyone feel welcome and special, catering to your needs without being "in the way" or interrupting your experience. I can... more

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4.5 star rating
Pleasant and delicious, as usual
June 14, 2014

We've been celebrating our special occasions at Charcoal Steak House for over 30 years. We have never been disappointed with our visit. We hope to continue enjoying the fine food and pleasant atmosphere for another 30 years.

Brought to you by opentable

4.5 star rating
Buffet?
June 14, 2014

We have been going to the Charcoal Steakhouse for years for family events...had no idea it would be a buffet on Father's Day. The furniture and seating in the restaurant are big and clunky are not conducive for easy maneuvering. Unfortunately my elderly parents could not participate since they are not very mobile, we had to get their meals. Service was spotty at best...won't be back again. Too... more

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4.5 star rating
Great Father's Day brunch
June 14, 2014

Although we were expecting the brunch menu, the buffet was quite delicious and had many options to chose from (even for kids). Our server was great, however, we were not instructed to begin at the buffet, so we sat awkwardly for a few minutes (normally we would have figured this out for ourselves- but we were expecting a menu service). Overall, it was a wonderful morning with my family. Thank you!

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4.5 star rating
After 2 visits
June 14, 2014

The service and food is good. Will limit the number of visits since the total cost is becoming too high.

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4.5 star rating
June 12, 2014

My fiancee and I recently went here to celebrate our engagement. The service was excellent. The waiter had a very good knowledge of the wines and the menu. Will definitely come back here for any special occasion.

Brought to you by yelp

4.5 star rating
Awesome Prime Rib
June 11, 2014

The best Prim Rib I have ever tasted. We both ordered the Prime Rib and the meals were "The Best ever". The prime rib was cooked to perfection and the sides of asparagus and mushrooms were so delicious. The wine list is extensive so we ordered a bottle in the lower price range but I know that it is a very good wine. We started our meal with the spinach salad and my friend thought it was the... more

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4.5 star rating
Excellent dining experience!
June 08, 2014

My dining experience on June 9, 2014 was excellent. I attended with my parents and my daughter as a celebratory dinner on the occasion of my daughter's graduation from university. The food, the service, the ambience, the decor- everything was exemplary. I would go again and would definitely recommend Charcoal to everyone. A special added touch was the $15.00 gift certificate they presented to... more

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4.5 star rating
June 04, 2014

It had been many years since I had been @ Charcoal and it is better than ever! Great evening out and surprisingly reasonably priced for the quality.

Brought to you by opentable

4.5 star rating
Carl
June 04, 2014

Sevice was fantastic. Food was perfectly prepared to our exact specifiacations. Everyone from Hostess to Manager were caring and friendly.

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4.5 star rating
we keep returning for the ribs
June 03, 2014

A perfect place to stop for an early dinner on our way home to Toronto, after seeing a matinee at Stratford. We enjoy a great rib dinner ( which we usually share with a shared salad, as one dinner or platter of ribs is a very generous helping ), and avoid rush hour traffic heading into TO. The location, just off Highway 8, makes this a perfect place to stop.

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4.5 star rating
Noise level
May 31, 2014

We find it very hard to hear the waitress......not because of the noise level but because they are to soft spoken. We found this to be the same on our last visit as well

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4.5 star rating
Fantastic diner
May 31, 2014

We've dined at Charcoals several times now and they always deliver. The food was excellent. We both had the NY steak and it was cooked perfectly and the sides were delicious. The service was exceptional.

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4.5 star rating
May 31, 2014

Great food, great service!

We went here three times so far. The first two times, I got a steak and it was so good. I never ever regret coming here, especially when I have that first bite. The prime rib is great too, I'm just not sure it's my thing.

They used to have a normal baked potato as a side, but for some reason they got rid of that. They offer a twice-baked potato now, which is good... more

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4.5 star rating
May 30, 2014

This was my first visit to The Charcoal Steak House and I would highly recommend this Restaurant to anyone looking for Great food , Beautiful ambience and outstanding service . I cannot not say enough good things about the whole Experience.

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4.5 star rating
May 30, 2014

Reliable as usual for special occaisions when you don't want any surprises.

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4.5 star rating
Flat Iron Steak
May 27, 2014

In addition to all the typical steaks and prime rib that you would expect to find, Charcoal offers a flat iron steak with spinach salad dinner. Flat iron can be tricky to cook but when done correctly is tender and has more flavour than more popular cuts. Mine was done to perfection. Service was excellent.

Brought to you by tripadvisor

4.5 star rating
Birthday Dinner
May 26, 2014

The Lamb Loin was fantastic would order it again and it was cooked to specs which one doesn't always get. Nice atmosphere and friendly service!

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4.5 star rating
May 23, 2014

I found the atmosphere very comfortable. Especially found the personal touch by the owner very refreshing. It was a tad noisy but for a full room it wasn't to bad. It was a special occasion and I had ordered flowers for my wife. They were on the table when we got there and were outstanding.
Received extra bonus points.
Fillet was excellent.

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4.5 star rating
May 23, 2014

We had a wonderful dnner, the servers were awesome and yet not overbearing. I t was very enjoyable

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4.5 star rating
Excellent service
May 20, 2014

Excellent fast and attentive service. One of the best steaks I've ever had. Unfortunately potatoes were a bit cold. Great wine selection. Decadent desserts.

Brought to you by tripadvisor

4.5 star rating
Group Meeting
May 16, 2014

The Charcoal Steak House shares a building with with del diente ad Martini's. The Restaurants are across the parking lot from the Radisson Hotel in Kitchener, very convenient to have three good restaurants so close. As I find at all Canadian restaurants the service and staff are fantastic. We had 20+ people with a pre selected menu that was awesome.... more

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4.5 star rating
Food good but service was sub-par
May 16, 2014

Charcoal is one of our favs - coming for decades....food was great as always, however, this time the service was really sub-par which was surprising for such a consistent restaurant. Initial service call to the table was v. slow (more than 10 min after we sat down), no specials were mentioned, drinks took forever to order/receive (av. delivery time more than 15 min/drink-would have ordered more... more

Brought to you by opentable

4.5 star rating
Awesome steakhouse
May 16, 2014

Loved the Charcoal steakhouse. Super friendly staff,amazing food,loved the goat cheese appetizer. The calamari was excellent. The steaks are the best. The whole night was superb. We will be back with our friends and family in June.

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4.5 star rating
Superb Steakhouse
May 16, 2014

Way better than the Keg!! Great food, great service and awesome ambience. My favourite place in Kitchener.

Brought to you by metroguide

4.5 star rating
Living to eat
May 13, 2014

As seniors , we can't often splurge on dining out , and while you can see from our responses above that we certainly enjoyed our dinner and your service as well as the food we received , it would have been so much more satisfying had our steak dinner included some vegetables , any kind of vegetables ! It is our opinion that the inclusion of some vegetables would have rendered a perfect rating... more

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4.5 star rating
Lovely Mother's Day Afternoon
May 10, 2014

Recently visited the Charcoal Steak House for Mother's Day brunch. We had no expectations since it has been at least 20 yrs. since our last visit. We were not disappointed, from the initial greeting through to the end of the meal, the service was excellent, the food top notch. We have been to several brunch buffets over the years and this was by the far the best. Recently visited more expensive... more

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4.5 star rating
Great Experience
May 09, 2014

We dined at the Charcoal for a Birthday celebration and it was a great experience. The food was fabulous and service was on point.

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4.5 star rating
Good Things that don't change
May 07, 2014

That's how this restaurant remains the most popular spot in the area.
We hadn't visited for 30 years and the atmosphere, food, service, price is still absolutely top drawer. Our group had varied meals - your experience starts with cheese puff balls with garlic butter, the Caesar salad is still wonderful, soup of the day was delicious, beef tenderloin done... more

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4.5 star rating
dissapointed this visit
May 07, 2014

We have visited this restaurant several times,Mostly for special occasions,as it is quite expensive.we were very disappointed this time .The caesar salad was dry and not fresh.My strip loin was not very tender,juicy, or flavorful.My wife's prime rib was very chewey.We spoke to the waitress and my Steak and salad were not charged for.We have eaten here before but this was dissapointing. Our... more

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4.5 star rating
Great steak
May 06, 2014

Good selection. Surprising wine list, lots of choices for every budget. I had the 14 day dry age rib-eye steak with porcini and black truffle butter... Yes as good as it sounds! Servings are large.

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4.5 star rating
Charcoal Steakhouse for groups.
May 05, 2014

5 of us ate and ribs, steaks all reported good. I had prime rib and found it somewhat dry and tasteless. Should have been served 'au jus'. My garlic mashed had no garlic and were dry. The 2 waitresses, Evelyn and Robin were excellent and engaging.

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4.5 star rating
Was good
April 27, 2014

We enjoyed our meal however it came with some hiccups. When we first got seated it took 15 mins before we actually saw a waitress. We were also put In a room with a VERY large party so very loud which wasn't a huge deal however out waitress spent more time on them. The food was good. The wonton nachos... more

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4.5 star rating
Above and beyond
April 26, 2014

We recently had a family luncheon at the Charcoal. We had a private room and were served by the two managers. Trish arranged a special menu for us and had the special occasion printed at the top of the menu. The food was lovely and the service was outstanding. Kudos to the Charcoal for making my husband's retirement luncheon such... more

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4.5 star rating
Dark & cold
April 25, 2014

The Charcoal was a life time favorite restaurant of my mother and father in law. They had many celebration there. I find it cold and dark, there needs to be more light and turn up the heat. The service is so so and the food is ok. It is not my favorite by all means but I will go if... more

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4.5 star rating
Fabulous
April 25, 2014

Right next door to the Radisson Hotel, delicious food, beautifully served bye a great waiter - Jeffery. We had a great time there and would recommend it any time you are in Kitchener.

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4.5 star rating
Wonderful experience
April 24, 2014

My wife and I were in Kitchener visiting friends and celebrating our anniversary and our friends recommended this restaurant. The atmosphere is delightful. The washroom is clean and classy. The food was plentiful and delicious. What made the dinner such a pleasurable experience was the friendliness of the staff. Our server was a wonderful young lady who enhanced our dinner... more

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4.5 star rating
Great Food
April 22, 2014

Always go here when we want something special. Been going to the Charcoal since it was above the Hiway Market. I don't eat pigtails as much as I used to but the best are here.

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4.5 star rating
Wow
April 21, 2014

What a great dining experience. The service was exceptional. The food was everything we were looking for and more. Will recommend this restaurant to anyone who asks.

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4.5 star rating
Cannot go Wrong
April 14, 2014

This chain of restaurants is high end and expensive, but delivers great food and atmosphere. my wife and I love steak andthis is the place to be.

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4.5 star rating
Time Tested Excellence
April 14, 2014

Our family and friends have visited the Charcoal numerous times over the last 30 years. We have never been disappointed. I need to point out that on one occasion only we had a concern with a meal and management was quick to respond with a voucher for a future visit. A nice gesture. Their reputation for steaks is second to... more

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4.5 star rating
great steaks
April 14, 2014

We always enjoy celebrating at this wonderful restaurant. You can't go wrong with anything on the menu, but we always enjoy the steaks, which are cooked to perfection.

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4.5 star rating
Very good, but
April 12, 2014

We visited with my parents to celebrate a birthday. We've been coming for 40 years (yes!!) since they started in the original location over the old Hi-Way Market. So, we are faithful customers.
The good: The service was excellent; our hosts paid great attention to us and our needs.
The so-so: hate to say it, but the food could have... more

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4.5 star rating
Great again
April 07, 2014

Steaks are the best. We go to this restaurant whenever we get to this area. Service is always wonderful and all the food is delicious.

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4.5 star rating
Best ribs in town
April 05, 2014

I ordered the ribs and couldn't decide so they said I could have a little of both. They were both awesome but the one with the apple marinade had to be my absolute favourite. I may have to go back for more.

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4.5 star rating
Professional and Excellent
April 03, 2014

Went in for lunch on business. 2 clients and 2 of us. Service was impeccable, prompt and discreet....did not hang around listening while we were talking business. All 4 plates were perfectly prepared and we all commented on the high level of professionalism. Can't wait to go for dinner. I'll be back.

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4.5 star rating
30+ years and they are still outstanding
March 21, 2014

The entire meal was wonderful, the wait staff very attentive and personable. A wonderful experience sure to be repeated!

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4.5 star rating
Steak steak and More Steak
March 16, 2014

Well if you crave meat and nice service accompanied by nice wines this is the place. Very elegant couple dining with a beautiful winelist. food is excellent and service is very fast. A must try

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4.5 star rating
Great Dinner
March 08, 2014

There were five of us for dinner and the dinner was almost $250. The steak was delicious and cooked perfectly. Everything was great from the mashed potatoes, vegetables and dessert. We had the small desserts for just a little something sweet. The flourless cake and cheesecake. It was just enough to satisfy us. The atmosphere was very welcoming, the washrooms... more

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4.5 star rating
Another great meal
March 07, 2014

Once again a great dining experience.
Our server Mike was just awesome, everything a good server should be. He was able to explain in great detail food choices and beverages. The food came to our table cooked to the desired doneness and at a perfect serving temperature.
The steak and catfish were both cooked to perfection. The vegetables were a... more

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4.5 star rating
good food good eat
March 07, 2014

This is not a place where you will get lots of food at a cheap price. For 2 people you should plan on spending about $120 for the night of dinning and drinks. This depends on what you order and what you drink. The price can be higher.

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4.5 star rating
A must in Kitchener
March 06, 2014

The Atmosphere, Service & Food Quality are amoing the finest you'll find in the Kitchener Waterloo area. I bring business associates & friends there on a regular basis.

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4.5 star rating
Great Restaurant
March 05, 2014

Awesome food and great selection. Always done to perfection. Wonderful atmosphere and service. A little pricey, but worth it

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4.5 star rating
Great
March 03, 2014

We like the Charcoal , the food is always great and the service is friendly and yet not over the board .

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4.5 star rating
always good and wonderful atmophere
March 03, 2014

Love the atmosphere and the food is great. I really enjoy the trout, the tuna dish in Martini's.
Its wonderful being able to call and make a reservation so you can just walk right in. A lot of places will not take reservations unless its a large party. There are several fireplaces in the space that create a wonderful atmosphere,... more

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4.5 star rating
Consistent
March 03, 2014

You can't go wrong with the Charcoal - but you will pay for it. Exceptional service. Relatively quiet even though it is a big place. There are a variety of venues with several menus. Many meat selections, an interesting pasta menu, some Waterloo County delicacies and imaginative specials. A 'man's' restaurant for sure. Consistently well prepared, hearty servings.

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4.5 star rating
used to be the best
March 03, 2014

Still good - but they have done things that seem to "cheapen" the experience (no dinner rolls - only 1/2 of a baked potato). If times are tough a $1.00 increase would not have the impact the lessining of the food value offering.
Its still pretty good - but it used to be KW's best

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4.5 star rating
Fine Dining
March 03, 2014

Hi all. The Charcoal Steak House is one of the best places to go to if you have a special occasion to celebrate. One thing to remember though, it can get expensive. The service is great, the food is great, and the atmosphere is superb.

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4.5 star rating
Never let us down
March 03, 2014

My husband and I went to Charcoal Steak House many times and everytime it turned out great, never let us down.
We have heard that the service at the other Charcoal Group of restaurants may not be that consistent but this one had been always good, does not matter it's lunch or dinner.
The price may be on the higher... more

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4.5 star rating
Amazing everything
March 01, 2014

I would recommend this place to everyone. Staff was super friendly and because there was a wait, they checked in frequently! The food was beyond awesome, cooked perfectly. Our waitress was very nice, and altho she was very busy, she made the time to keep coming back! I think we found a new alternative to The Keg! Love it :)

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4.5 star rating
Always good
February 27, 2014

A classic steakhouse n- best in the area. Consistent and great.
I've tried most of the menu and I have always been pleased.
Try the appetizer single rib.

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4.5 star rating
Good steak
February 22, 2014

Steak was perfectly cooked. Side vegetables were just ok. Ambiance is a little tired but the meal was very pleasant. Would return for the steak.

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4.5 star rating
Wonderful birthday/ valentines day
February 19, 2014

Another fantastic meal we both had prime rib we had kung fu girl wine that we specifically asked for! We also an appetizer or escargot. We had a Caesar and a chocolate martini it was absolutely amazing!! Our waitress was so nice and the food came out perfectly! See you again!

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4.5 star rating
Great steak and ribs place with ambience
February 06, 2014

Dark, modern atmosphere offering great variety of bbq items. Staff are knowledgeable and friendly. Reservations on weekends would be recommended but not always necessary.

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4.5 star rating
Good for a business lunch
February 03, 2014

Maybe on the fancy side but they have a very affordable 3 course lunch that is delicious service wad good and fast - So really impressed after that first visit

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4.5 star rating
January 13, 2014

I've stayed at the Radisson on two occasions for business and eaten here at least 3 times. Needless to say, this is my go-to for a bite when I don't want to drive around town.

The last time I went I enjoyed the french onion soup to start. The cheese and crostini were awesome, however the broth is very sweet for a french onion soup. I can't really recommend it. For my entree I enjoyed the... more

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4.5 star rating
service and food beyond expectations
January 05, 2014

We arrived 20 minutes early at the restaurant because we were from out of town. The place was packed so I was very glad to have made reservations. When I made the reservation on Open Table, I had requested a table near the fireplace but didn't think there was much chance of that happening, given how busy the place was.... more

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4.5 star rating
Something Has Changed
December 31, 2013

I have been going to the Charcoal Steak House (CSH) since I can remember which is going back to 1968 (but before that even) and the CSH has always more than satisfied. Throughout this time the CSH has offered above average food and customer service to our family and we often celebrate significant family events at the CSH.
But something... more

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4.5 star rating
Consistent excellence for many years
December 18, 2013

I visited this restaurant for the first time in 1973 when it served a standard steak house menu. Over the years it has been a family favourite for special occasions and we have never been disappointed. The menu now has a lot more variety and flavours which reflect the diversity in our community. I am a vegetarian and enjoyed a... more

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4.5 star rating
Best Restaurant in Kitchener
December 03, 2013

Looking for Kitchener's best restaurant? You found it! I have enjoyed eating at this restaurant for over 35 years - it just keeps getting better and better!

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4.5 star rating
November 27, 2013

I'm surprised Charcoal does not have many reviews. I've heard of this place since my days in university 4-5 years ago.

I arrived here with colleagues after a rather long day in the office. I was given a recommendation to try the pig tail - and got very intrigued at the idea.

My order consisted of:
- An order of Braised Pigtails: Braised and grilled with Charcoal barbecue sauce or sweet brown... more

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4.5 star rating
November 14, 2013

The food is great, but given the price it pretty much had to be.

Excellent quality and the wine list is very good.

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4.5 star rating
Mind blowing food! Mind blowing service
November 11, 2013

I recently took my girlfriend there for her birthday. We are new to the area, and I wasn't entirely sure what to expect. Upon arrival, the very lovely hostess asked which of the three restaurants we had a reservation for (there are 3 separate restaurants within the building, all in different areas). After waiting no more than one or two... more

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4.5 star rating
Worth Trying
November 06, 2013

Nice space - great atmosphere. It gives the impression of being a little more upscale than the Keg - and I would say food on par with the Keg- maybe not quite as consistent. I had bread pudding on one occasion that I thought was amazing - so I had it on my next visit and it was awful. Still... more

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4.5 star rating
The Best Steak House
October 19, 2013

This is quite simply the best steak house I have ever been to. The restaurant is beautiful, the staff is amazing and the food is to die for. Been to Charcoal's a number of times and we have never had anything but an absolutely unforgettable evening. I really don't know what else to say other than you must go if... more

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4.5 star rating
Pleasant evening
October 19, 2013

We went as a family group and found the place warm and inviting. It is clearly a very popular local establishment as it was packed. The decor is well done. The service was friendly and attentive. The food however was somewhat average. The rib eye steaks certainly did not look the 12 ounces as advertised....but who knows. They were thin... more

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4.5 star rating
Nice birthday dinner
October 17, 2013

My husband took me about 2 weeks ago for my birthday dinner. Our waitress was fantastic from start to finish. I ordered a glass of white wine and my husband only water. I ordered one of their salads, mixed greens with goat cheese, nuts etc. It was very tasty. I ordered a 10 oz. rib eye steak, medium rare and... more

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4.5 star rating
Dining Experience
October 13, 2013

Our group ate there while at a hockey tournament.
Excellent selection and good service, nice bar area aas well.

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4.5 star rating
Worth every dollar and calorie
October 13, 2013

There were four of us for dinner. All had an equally good experience.Wine steward was helpful when I mentioned that my wine seemed to ruin the taste of my entree.

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4.5 star rating
Always great
October 11, 2013

Each trip to Kitchener we have at least one dinner here, it is easy to stay and enjoy relaxed among good company, the food and their wine selection is awesome, and the attention is fantastic. If you want to share with your family, or have a great romantic evening, or just a business meeting, this is the place.

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4.5 star rating
October 10, 2013

The service here is always great. I've been many times. The food is well prepared and always very tasty. The prices are a little high but for a nice restaurant that is always expected. I recommend this place if you want a nice steak dinner with a more personal experience than say the keg.

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4.5 star rating
A gem of a restaurant with amazing food and service
October 06, 2013

From the moment you walk in the door your experience at Charcoal Steak House begins. There are 3 restaurants to choose from in the building with menus and prices posted in the lobby. Del Dente, Martini's and the Charcoal Steak House The desk staff is very helpful. The quality and presentation of the food was wonderful. The service was outstanding.... more

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4.5 star rating
June 05, 2013

We celebrated my nephew's first communion here...the service and food was fabulous.

Here's our blog post about the experience:

tipsareincluded.blogspot…

The Charcoal Steakhouse is a great place for dinner...or lunch...or brunch... more

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4.5 star rating
April 08, 2013

Had a great meal here. Baseball steak was cooked perfectly, the peppercorn sauce was excellent. We also had very good service

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4.5 star rating
February 23, 2013

I have been coming here for years, today was a huge disappointment on all fronts except for the wait staff. That is why one star. This place is known for its steak, French onion soup and Caesar saad. Lets start with the soup. It used to be a bubbling crust of cheese topping a delicious onion broth. Today's soup was a piece of bread floating atop the soup with a few shavings of cheese on top.... more

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4.5 star rating
February 17, 2013

This place is known for being the best steakhouse in KW, so I was really looking forward to a belated Valentines Day dinner. I can't tell you how disappointed I was! I was anticipating melt-in-your-mouth prime rib but it was tough, tasteless and chewy. And the garlic mashed potatoes that came with it were neither garlicky nor fresh...they were congealed and gritty like yesterday's leftovers. I... more

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4.5 star rating
February 15, 2013

You've gotta love it when the vendor you are visiting is a foodie, and his sales manager REALLY knows his wine.

I was brought to Charcoal last week, and I still am left with the fond recollection of Brown Sugar Crusted Pig Tail... yes... the curly part of the pig. It was so succulent & tender... fall off the bone good! It was so good, that my traveling partner, a notoriously picky eater, gave... more

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Loved It.....
December 21, 2012

My husband and many of our family have been out to the Charcoal on many occassions....wonderful services and food!! thanks for everything.

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4.5 star rating
July 03, 2012

Amazing steaks. Awesome desserts. I've been here 3 times, everything here was always great and the staff is always fun.

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4.5 star rating
May 20, 2012

This place is INCREDIBLE! I myself am Vegetarian, but my girlfriend eats meat. And she said it was hands down the BEST Steak she has ever had. It was so juicy and soft you could cut it with a fork. I have a curried veggie, chickpea, over basmati rice wrapped in grilled zucchini and it was perfect, I loved every last bite.

The atmosphere is relaxing and dim, really good for a nice night out.... more

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4.5 star rating
March 01, 2012

Good food , excellent service. We have been few times there and we really loved the siting and the atmosphere .
Some meals are overpriced for what actually offers.
The experience was great, I love the the table cloth. For a romantic dinner or business is perfect. Staff very friendly and knowledgeable.

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4.5 star rating
January 05, 2012

Good food and great ambiance but I think that's a given when the cost is so high but over all I'm still always satisfied with the food at Charcoal Steak House. The service was as always very good, our waiter was friendly, attentive and helpful with regards to any questions asked, and we asked alot.

One thing I have to say is I miss the old peppercorn sauce they had for their steak, I beleive... more

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4.5 star rating
December 27, 2011

Husband made a reservation here on our wedding anniversary. The ambiance of the restaurant was cozy intimate especially since we we're seated in our own corner booth. There is a delicate piano playing in the background, I have no idea if it was being played in a grand piano or just from the sound system. It was definitely romantic since its dimly lit with votive candles floating on each of the... more

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4.5 star rating
February 19, 2011

Ate here because it was close to the hotel, which makes it nice for travelers, but I'm reviewing strictly on food and atmosphere here.

Food was so-so, I've had better seafood and steaks. The attached Italian restaurant below this place (owned by the same people I think) is in my opinion a much better deal and you get pretty decent food there made from the same kitchen.

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November 30, 2009

This restaurant is amazing in every way! It starts with the uber cool decor, amazing food and excellent service.

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4.5 star rating
Eating Out
July 02, 2008

I recently went out to dinner in celebration of my birthday with some of my family members and suggested we go to the Charcoal Steakhouse and we were not disappointed. The waitress was prompt and friendly, offered us some delicious sides and drinks (the salad was to die for) then followed it up with an incredibly appetizing main course that was so filling we didn't think we could order a... more

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4.5 star rating
They Do Not Use Charcoal...
January 31, 2008

They do not use charcoal in their kitchen, what do you think of that? Talk about misleading people... May be they should name it "Gas Steakhouse"?

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4.5 star rating
Always ALWAYS good!
June 13, 2007

Always ALWAYS good!

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4.5 star rating
December 30, 2004

This is an excellent steak house. The food is superb. The service

was excellent and the atmosphere was nice.

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4.5 star rating
December 30, 2004

This is an excellent steak house. The food is superb. The service

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4.5 star rating
December 10, 2003

The food is slightly overpriced, but it was the service that got me. I had to wait close to 45 minutes just to have a refill of water. If you are in that vicinity and will spend that much money, go downstairs and eat at Del Dente's.

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4.5 star rating
September 29, 2003

This resaurant. I will not be returning. Food is over priced for what you get. Very disapointed.

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4.5 star rating
September 26, 2003

This restaurant has great food but the service needs to be improved. Expect to stay about 2-3 hours for dinner on a Friday or Sat. nite. They also offer brunch on Sunday, but I have never been there at that time.

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4.5 star rating
May 31, 2003

Excellent restaurant. Dress is business casual. Menu is limited and only has one vegitarian dish for you vegi eaters.

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4.5 star rating
June 03, 2000

Excellent resturant. Quiet ambience. Dress is business casual.

Limited menu. Other choices at the resturant are Martini's piano
lounge and Del Dentes' Italian resturant. All three are excellent!!!

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4.5 star rating
June 03, 2000

Excellent resturant. Quiet ambience. Dress is business casual.

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French
4.5 star rating
February 23, 2003

One of the nicest restaurants in our area. The food is consistantly very good, the service excellent. I'm curious to know where the smoking section is, as K-W is a completely non-smoking community.

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4.5 star rating
October 19, 2002

Excellent brunch!!!!

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4.5 star rating
October 13, 2002

The Prime Rib is one of the best I've had in a long time. The server was very nice but her lack of english made it hard to understand and ask her for things.

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Business Description from the Web
English
July 27, 2013

Charcoal Steak House offers these services: bar, restaurant.

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September 09, 2011

Are you craving a juicy prime rib steak? Well, Charcoal Steak House will make all your meat fantasies come true. They have a special weekend brunch menu as well as a wide selection of exquisite wines to go with your meal. For more information, please visit the website.

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