Disappointed.

Our room was not cleaned and I had to go back down to reception to get a another room. My wife has a bad back (herniated disc) and had to sit on the floor while she waited. The toilet seat in the replacement room was broken and the plug ins did not work. One elevator was not working and caused long waits.

Only one elevator was working. It was a busy bar night, so at 3am the hallway noise woke me. The room was amazing.

Over priced

The bathroom was way to small. And it was not clean. There was noise all night long that kept me up.

Very disappointing

I've already explained my complaint earlier in the week, directly to the hotel website, and yet to receive any response. But I will explain in this forum as well. First, when I booked this reservation, I specifically asked for a quiet room. Our disappointment consisted of a very loud party that was in the unit above us. It was not explained to us, if there was a banquet room on the ninth floor... more

A work in progress

This is an older property undergoing renovation. The original standard king I booked was frankly, in the creepy back part of the building and not acceptable. Dark, with hallways & doors straight from a 1970's motor-inn. I paid a $40 upgrade fee to stay in the tower instead. The rooms in th tower have been redone, and are nice. Only one elevator was functioning and needed a serious cleaning.... more

部屋がすごく広いし、冷蔵庫があるのがよかった。

only one elevator working considering the size of hotel this was an inconvenience for many people. Pool advertised on website also was under construction this is one of the reasons I booked the hotel for our two teen sons. tub drain did not work

Something Missing....

Came to Red Deer for a sports tournament. Arrived Friday around 8pm, check in was relatively decent until the 15 wait for an elevator to take my family of 4 up to our room. 13 Floor hotel with only one elevator working was quite shocking....(only used elevator twice more the rest of weekend). The pool was out of order which we didn't know until we arrived. The put a small water and a large... more

Great hotel for a fair price

Our room was really modern and clean, the staff was friendly. I just wish they offered breakfast, but there are plenty of restaurants nearby to compensate.

Room in older lower section (not tower) on 2nd level. Stairwell smelld strongly of cigarette smoke. Get to room, door hard to open due to moisture damage. Room smelled musty, carpet very stained. Had to call front desk for toilet paper as the only roll was 90% empty when we arrived. Decor nice but room very cramped. Not what I expect from a Sheraton at all. Disappointed.

Needs upgrading

Room reeked of cigarettes. Entertainment system let us watch half a movie and then wouldn't let us back in. They told us to unplug our tv and try again. We did. 3x. It didn't. The pool was just a big hole. It was under construction. At 8 am the backhoe began digging the new pool about 20 feet from our window. The only good thing was the food in the lounge. Great steak salad.

Great Expereince

Hotel staff was great and hotel was clean. Good location as its central to everything. over all good stay.

Hotel was ok

Hotel was ok but the room we stayed in was not that great, nice furnishings but that was all the carpets were ripped in places and stained, the room kinda smelt musky and the romance package I ordered to be in the room was not there I had to call and ask for it (so much for the surprise )

Very nice hotel

It was a very clean room beds were very comfortable I would stay there again

Our room was quiet and comfortable!

We are usually afraid of the noise at the room located at the main street, but in this Sheraton Hotel, maybe well designed and calculated to keep from the noise of the Main Street, we were not bothered with the St,t all, so we enjoyed all the time the comfort and the elegance of the Hotel. Thank you!! I hope the elevator repair work will be finished as soon as possible. However, thanks to the... more

Friendly and helpful staff

This hotel met all my needs. Friendly and quick check-in, room with a view and amenities on-site.
Joe's Deli was fantastic as well.
There was a lounge on-site but I couldn't resist the Boston Pizza across the street!

Beware of broken elevators, non existent pools, broken steam rooms and the lingering smell of past smoked in rooms

Upon check in we found the pool to be down, the steam room didn't work and the floor we were booked still smelled heavy of smoke. We ended up changing floors but only to have to negotiate another obstacle of getting down from the 13th floor with only one working elevator. None of this was disclosed on the website or... more

Nice place to stay in Red Deer

Nice place to stay and good place for a conference. The room was clean, free bottled water was a great touch. Facilities for the conference were great and food service email was good. Gym was mall but still enough for quick workout.

Do the repairs if you want to stay in business

The hotel itself was clean, rooms well appointed, and the restaurants were good. The facility itself was a very nice hotel. However, a HUGE negative was the fact that of the two elevators, one was completely out of service, and the other broke down several times each day we were there. The pool and steam room were also out of... more

Nice rooms, staff are average at best

This hotel is such a mix! The redone rooms are nice, the beds are very comfortable and the towels are plush. We had requested connecting rooms but were told that they were not available when we checked-in. When we spoke to a manager in the club level room later that evening she remarked how empty the hotel was. I said... more

The Worst Hotel I have ever Stayed in

Before I start this review, I have NEVER given a hotel this low of a rating or been this upset with a hotel stay. I travel mostly for work, so I'm in a hotel about 2/3 of the year. I usually stay at Hiltons or Sheratons, but after this visit, I will think 10 times before ever staying at a... more

This was a great hotel! I loved it! Everything was so luxerious (I know, I can't spell). Even the carpets were plush!

This hotel has everything you ever need in it, a salon, store, clothing boutique, martini bar, mini casino, adult bar, and a country bar. You really never have to leave. As well, there is a gym, and an outdoor pool.

Unique Quality: I think the only bad thing I can say about... more

Not clean , elevator wasn't working proper

Didn't clean our room we have to ask even was late

Great

Great hotel overall, good service. Broken down elevator was quite annoying since it was a busy weekend and stairs were not easily accessible.

Hotel amenities and clean room, staff is friendly and helpful

Disapointed

There was only one working elevator, mostly used by cleanning and service stuff, people - guest with lugges had to take the stairs. Rooms are big and clean. No impressed about coordination of the renovation.

Nice Hotel - close to bike path

Took Bicycle along and hotel very handy to bike paths and downtown.

Best choice in Red Deer

This is the third time we have stayed at the Sheraton - and each time has been a good experience. The facility is lovely in itself, the staff friendly, and the amenities very nice. This visit meant we didn't have the pool since they are under construction and moving the pool indoors - but it still ranks higher by way of overall experience, modern decor, comfortable rooms and keeping a high... more

Great

Outdoor pool closed - but sis not find out tell check in

impeccable attention front desk attention

staff professional and friendly even though elevators were non-functioning for a time---they did their best to rectify an inconvenient situation---room lacked a lightbulb on nightstand but that is minor----overall a `place to stay again

Easy access to Westener

Hotel staff friendly. Problems with elevators all 3 days. Food was good even though it seemed a little expensive for the size of portions.

Very nice

Hotel was great. Expedia did not list pool was under renovation but hotel website did.

Working to make it better

My wife and I spent two nights here in end June 2014, our second visit in a year. Once again the room was upgraded and the lodging we received was clean, comfortable and spacious. Everything in the room worked fine and we found the staff were courteous and as anxious to please as one expects from a Sheraton. That said,... more

bad visit

shower did not work, bank safe did not work, phoned 4 times to get a menu for in house food that never came. maintenance was supposed tp come fix shower but did not come until after 11 am the next am .

Doesn't deserve the Sheraton Name

They don't know what they don't know...
What I mean by that is that I believe this hotel is run by people that don't understand customer service. They were not accomodating in any way. Constant mistakes with room service. The restaurant prices were as if it were fine dining, but the food is mediocre at best. It seemed to be... more

Fantastic Hotel and Staff

Red Deer was our third stop (of seven) on the long drive from Kansas to Alaska and the Sheraton Red Deer Hotel was by far the best in every category on our trip across North America. The staff was wonderful, knowledgeable, friendly and always helpful. The room was clean, comfortable and large. Very quiet hotel. Great beds and pillows. The... more

Nice spacious room

Love the room set up with reading chairs in a bay window. Beds super comfy, loved being able to have our dog with us. Down side was the noise from construction, all part of progress however had to relax , rest with jake hammering outside the window. Great Starbucks coffee, was able to get real cream from kitchen however tough... more

Great golfing package

Just finished golfing trip with 16 people and hot the golfing package. 3 night stay and 2 rounds of golf for a really great price. Drink voucher and complimentary golf ball. Stayed there two years in a row with annual trip with others and accommodations were perfect. Able to keep group on same floor and get larger room for a... more

Clean and comfortable

We stayed three nights here and were very satisfied with this hotel overall. Rooms were fairly clean and our floor happened to be very quiet. There was a decent sized mini fridge in the Traditional King room we had and we could tell the room and lobby/hallways had recently been updated. Nice to see an older hotel being maintained and... more

Great staff & convention centre

The staff at the Sheraton Red Deer were absolutely accommodating during our recent convention. The convention venues for our 350 people were great - set up on time, all the amenities were there and everything worked. Meals in the restaurant(s) were timely, delicious and affordable.

Clean Well Located Hotel

We stayed at this hotel for a conference for a few days. It is a clean hotel with good amenities. The staff are professional, efficient with great customer service skills. Our room was average with great bedding. Our only complaint would be the noisy air conditioning.The meals at the conference were excellent and the overall conference experience was superb.
There... more

Don't stay here

This hotel is OLD and not nearly worthy of the Sheraton brand - very, very disappointed! The lobby has been nicely renovated & the rooms have been covered with a light coat of "lipstick" - which is a poor substitute for good construction.
Most (better) hotels have decent sound-rating between walls and floor-ceiling assemblies. This hotel does NOT - so... more

Nickel-Dimed at Sheraton spoils a nice room/stay

Stayed for 2 nights........Room? Very nice Bed....King was comfortable....bathroom very clean and rest of room - generally excellent. However , bathroom fan motor was toast ( broken). Sounded like an old garberator trying to chew up a cow's hip-bone.....very loud and annoying.
Overall room was very good for the price.
Liked having real glasses in the room for wine and... more

weekend in Red Deer

We stayed here in April of this year for a convention. The room was on the ground floor in the older part of the hotel. It was very small with no place to put anything including in the bathroom. My other concern was it was a pet friendly room and I have allergies! I asked to be moved but they... more

Fabulous Staff

Stayed for a couple of nights on business this month. Was upgraded to a suite with my platinum status, very nice! The staff could not do enough to ensure my stay was excellent, from the follow up calls, to the complimentary "mousse" that was delivered. Everything was great!

Nothing wrong but not great

Attended a convention for two nights. The room was fine, a little warm, and turned down the air conditioning but never really cooled off. I really don't like feather pillows and am always able to get a foam pillow at hotels. When I asked at the front desk I was told that they do not carry or have foam pillows... more

Nice hotel

We stayed here for a convention. The King side bed and room were great. The food was delicious. We only had one room during the convention that was too hot. I would recommend for stay and convention. The hotel is close to to south side of the city with plenty of shopping nearby,

Great conference location

Great food, rooms and service for our recent conference. Also nice walking trails close by. Loved view looking east from 13th floor. Great food choices and even some nice shopping. Restaurants also close buy including boston pizza across street.

Pleasantly Surprised

Some girlfriends and I stayed here on a Saturday night for a girls getaway and were pleasantly surprised. There were lots of amenities, the hotel is in a great location and the rooms and hallways are updated and clean. They obviously did an extensive renovation because this was not the old Capri Centre. The price was decent because we had... more

Very good conference stay

A brief overnight stay to attend a conference. Polite, engaging staff welcomed me at reception. Rooms were very clean and updated (since a previous stay) so no complaints on that front. Only negative was truly terrible shower pressure which is a bit annoying these days. Although my room was very quiet with no disturbance, a colleague had a room behind... more

Comfortable conference stay

The first week of May 2014, I attended a conference at the Sheraton. The staff was energetic and helpful at check-in. The room was spotless, and appeared to age well. The only downfall to the rooms were the bathroom fan didn't work,so having a shower resulted in a humid experience throughout. Also, the furnace heater was a bit noisy when... more

Finally getting it right

I have stayed here a number of times for conferences over the years and it seems they are finally getting this place where it needs to be. It was known as the Capri for many years and I think they relied on the conference, restaurant and bar to keep the people coming back. The rooms always seemed to be dated... more

Safe and sound

I stay at this hotel every two weeks, and what brings me back is the friendly staff. They remember who I am. I am treated like I am FAMILY. I love love the beds and the pillows. Who said hotel life can't be extremely good!THEY are NOT staying in a Sheraton.I am female and feel very safe traveling alone. I... more

Does not live up to a Sheraton

Was here with my family during a conference at the end of April. First of all, the hotel rooms are old even though they have done some renovations. Bathrooms are very small. Not sure why Sheraton bought this property?
Front desk staff were very good and friendly.
Felt like house keeping staff was trying to pinch pennies for Sheraton. Stayed... more

Excellent

We held our Internation Convention at the hotel from May6-8/14. I am normally very picky but I must say that there was nothing that I would change. Thanks for the being excellent in your service to us.

Great club rooms, food left a little to be desired

Overall was a pretty good stay. Some nights were loud but nothing too wild. Food selection in club lounge could certainly be improved upon. Found myself going down to eat breakfast at the restaurant to get better food.
I'd certainly recommend this hotel - great location if you're coming from southern Alberta as well. Front desk staff were fantastic. I... more

Red Deer visit

I have stayed at this hotel on prior business trips to Red Deer and I always receive great service. The staff are friendly and always helpful. The rooms are always clean with very comfortable beds.
But be careful I have had work colleagues who booked at this hotel about 5 months ago and when they arrived were told there was... more

Beware of overbooking

We knew we were going to be checking in quite late, so I took extraordinary steps to ensure that we didn't have any problems:
- I booked weeks in advance
- Directly on the Sheraton site
- With my credit card to guarantee my room
- And phoned in that morning to let them know that I would not be... more

Sheraton hotels are always my first choice

We are never disappointed when we stay at Sheraton! The best service in all areas of the hotel. We find the most comfortable beds and high class linens. The hotel is always high end and decorated with elegance and beautiful decorations. LOVE the Sheraton!!
Five + stars!

Another great stay

We had another great stay at the Sheraton Red Deer. The staff is very efficient and friendly, the rooms are really comfortable, clean, up to date and decorated very nice. We stayed in the Club Rooms, and really enjoyed the 5 o'clock appetizers and drinks with friends, as well as breakfast one morning. The food at the convention as well... more

Bad view, nice room

Best shower experience I have ever had in a hotel! Very nice, comfy bed. TV took some studying to operate. My biggest and only complaint was the view from room 146. Can I upload a picture here? It looked like I was looking at a dog run that was filled with garbage. My best advice: close the drapes!

Underwhelmed

Booked a room for our anniversary, as this was the hotel we stayed at after our wedding. I was underwhelmed; aesthetically pleasing, but our room was directly below the Club lounge on the 9th floor, which proved to be loud. In addition, I showered in the evening and it took a solid 10 minutes for the water to get hot.... more

Awesome - as usual

I stay at this property many times each year, and as a lifetime Platinum member, they always treat me (and my groups when applicable) extremely well. A typical upgrade for a Platinum member is to a corner suite, which are nice. Desk area, fridge, microwave, sink etc along with a living room and a separate bedroom. However, without exception, I've... more

Grace under pressure

We booked our reservation a month in advance...but there hotel never received our reservation from the on line company. When we arrived late at night the front desk staff had no knowledge of our stay. They we professional, empathetic and efficient. Fortunately for us there were still rooms available and we got a room. The room itself was well appointed,... more

Excellent property for conference in Red Deer

We stayed at the Sheraton Red Deer Hotel to attend a conference. Flawless experience provided by front desk staffs even though we were part of large number of check-ins that day. House keeping staffs were very attentive of our needs. Great dinning experiences both at the restaurant and banquet service. Our server mentioned about the chef's table option and will... more

Sheraton Celebrity Dance Off - Fantastic Job Well Done

On Friday April the 4th Sheraton Red Deer hosted the 3rd annual Sheraton Celebrity Dance off , (Red Deer's version of Dancing with the Stars )a community building Fundraiser for Big Brothers and Big Sisters .I have to commend Gill Vallee, General Manager, Katelyn Hertz event consultant, Randy banquet manager, Kevin and Patrick (banquet staff )Shawna from Convention Services as... more

Great Stay

Stayed and attended a conferance at the Sheraton for 2 nights. The lobbby and all the common areas were well lightedt. I hate dark and poorly lit lobbies/common areas. The entire staff from the front desk, lunch/dinner servers, cleaning were friendly and very nice. The room was quiet, clean and spacious. Coffee machine, fridge and security safe were provided in... more

Comfortable and convenient

We stayed at the hotel in March. It is centrally located to the shopping center and several restaurants in the area. Our room was on the main floor with sliding doors out to the pool area. It would be beautiful in the summer however when we were there they had lots of snow. We found the doorway to the hall... more

Still The best Convention Hotel in Red Deer

But needs some maintenance to the heater/A/C units. had to change rooms it was vibrating so much. Clean , fast elevaters, good service . Beds are very good , but it has the oversized pillows that are popular now. I don't like them. TVs NEED Up GRADING. Terrible remote process. Only an average buffet in restaurant although the staff are... more

Wedding weekend

A niece had her wedding reception hosted at the Sheraton Red Deer Hotel recently, and we stayed the night in the hotel. We arrived in Red Deer early and thought we would see if we could check in. The front desk staff accommodated us with no troubles (housekeeping staff were on the floor of our room when we arrived, but... more

Good Hotel

Good hotel in Red Deer. Check in was understaffed when I arrived and they were able to call more staff. Check in service was good, very friendly and helpful.
Elevator wait time can get a little long during busy times.
Rooms were very clean and comfortable. I wish I could have taken the duvet home with me :). Bathroom was... more

Great rooms, quiet, fantastic fitness area

Very nice hotel, great fitness area (best I have ever used in a hotel - and I travel a lot) - was very quiet, room was modern and clean. Wireless worked well and bed was very comfortable, only negative was the water-saver on the shower head which held back too much water.

Comfortable & Contemporary Hotel in the heart of Red Deer

I recently stayed at the Sheraton Red Deer and was pleasantly surprised by all facets of the property. The agent at check in was personable, professional, welcoming and efficient. I was in the tower, overlooking the pool. The room was well appointed, comfortable, contemporary and spacious. The decor was lovely, the room was immaculate (except for a couple of stains... more

Business Meetings

I held a sales conference at the Sheraton in Red Deer. This included serveral overnight stays. The rooms were very well kept. The staff was very helpful and curtious. Planning the event was easy to do with the help of event cooridinator Danae. She double and triple checked that our needs were met. I would recommend this hotel for any... more

Great Hotel - Good Location

My Fiancee and I were in Red Deer visiting family this past week, and stayed at the Sheraton. My last experience with a StarWood branded hotel was less than desirable, but I decided to give it another shot in a different province.
I was pleasently surprised by how wonderful the hotel was, everything from the staff, rooms, & location was... more

Nice place

Stayed 2 nights on March 14th & 15th. Overall nice place, comfy beds, clean room. Parking is brutal, it seems the pubs and lounge patrons take up the vast majority of parking and also park anywhere, blocking entrances and ignoring no parking areas. Dedicated hotel parking sorely needed. Had dinner in the lounge, Ceasar salad, average, very little garlic &... more

“I wouldn't even stay there it was so bad, from the minute I drove up, I knew I was not going to stay there. 3 star hotel? no way. maybe 1”

“The hotel is located in a good location and the staff is great, but the room was old.”

“The hotel is quite nice and very quiet. We will certainly stay there again. It was easy to park our vehicle even though the hotel was very busy. It was pretty obvious a lot of the guests had used Priceline. It is an excellent service offered by the hotel.”