It costs over $500 for your dog to be spayed or neutered. Not only is it overpriced but the doctors will make you buy unnecessary items such as 6 months worth of parasite repellent when you didn't even ask for.. The staff was great but the vets were very pushy and just strange.. I felt obliged to buy everything they recommended, thinking they were trustworthy.. Which was stupid of me to do..... more

Just took my cat there for a checkup after I just recently adopted her. Staff was very friendly and helpful and I could not fathom how there could be bad reviews of this place. It was a wonderful experience.

I took my new pup there for the second round of vaccinations.
The stuff was overall pleasant.
The Vet did a general check up (while pressing my dog muzzle against his face to "bond" - which personally I found disturbing and uncalled for) and in the process started to mention multiple procedures that I might consider - like dewclaw removal and multiple other ones that he might be able to do at... more

I have been taking my dog to Dr. Richter at Burnaby Veterinary Hospital for several years now and the level of care is amazing. She is so great with my dog, who can be a handful, and always explains carefully what procedures need to be done and why. I've never felt overcharged, and I've gone there for everything from routine vaccines to dental surgery to emergency care. Whenever I drop off my... more

I visited this vet because it was in our neighbourhood and what a mistake that was. We had scheduled a grooming appointment. We offered to stay throughout the grooming to ensure our dog felt comfortable. Monica is the groomer who insisted we did not stay. We asked that she contact us immediately if there were any concerns. When we came to pick up our dog, he was shaking in the corner of the... more