The sales associate lied to me about what was being included in a deal when I purchased a mattress just to get a sale. When I talked to management about it they didn't care. After several more frustrating conversations with management about the issues and the fact the sales associate also ordered the wrong item I decided to go to sleep country a few days before my mattress was due to arrive.... more

Terrible company with terrible rules! I hope they go out of business soon. This is not how you should do business!

I understand that the market is slow and business may not be as great as it was few years ago but you can't do business like this otherwise you go out of business altogether.

I'm afraid have to agree with those who rate this store low. As soon as they take your money the company... more

We went in this store to buy a mattress. There was a display with a big Stearns and Foster sign. We were told we were going to get a big discount!! Later we found out that not only was the mattress NOT Stearns and Foster but the price was close to regular. Two weeks later the mattress went on for $200 lower than the big deal we got on the mattress which was NOT what we had been led to believe.... more

The store manager is a complete dick. Says that I should be grateful since he took a mere 5% off my purchase of over 2000$. He said and i quote: "you should be thankful im doing this for you. You either take it or leave". I left obviously, and will not be back. Also, the sales reps are cocky and fight over customers. Had three different reps approach me and fighting over for their sales. Then... more

Big store in busy plaza.

The usual depts, electronics, mattress, appliances, home theatre and of course, furniture...

Walked to the right, and Belinda pleasantly tried to find that perfect Ottoman with storage and its hinges, but no dice.

this is the worst store ever. terrible customer service. once they take your money, you are only bothering them. their delivery service is the worst out of any store i have ever dealt with!

I have mixed feeling about this Brick store (mostly bad though). I agree with one of the reviews on Google that the older man was probably the best sales rep we have dealt with at this location. We went there one year ago just to look around and he was helpful in giving advises.

However, recently when we went back to that store, every other sale reps we talked to were terrible: 1) During one... more

Purchase refridgerator

The salesman was great but the delivery was terrible. The two drivers damaged my hardwood stairs in 4 or 5 places. I called immediately to report it and after more than 2 weeks nobody got back to me. Several phone calls and emails later I was basically told that they were not going to do anything about it. I wrote another email to the head manager and was told it was too late, even though I had... more

The Brick has been my go to place for home furnishings. I never have an issue with high pressure sales people, in fact, when I went to purchase my bed the sales person wasn't pushy at all. Part of my deal was a 42" television. Granted it's not a name brand plasma but it does the job and I have not had a problem with it. I did purchase the warranty which was about $240 for 2 years and if it's... more

They want warranties on "EVERYTHING.,They make more on selling the waranties than their products, and their salespeople are severely repremanded when they do not sell a large percentage of warranties,If a salesperson can't close the warranty,they may send in a manager to high pressurre the need for a warranty,if their products from China are so great,why are warranties needed??..lol!. And... do... more

I have a secret crush on the Brick. I bought a new couches there last year, and after the recession hit this year I decided to upgrade my kitchen appliances.

When I went to look at appliances the store was mostly dead, it was a Wednesday night. The sales person remembered my boyfriend having called earlier with questions regarding certain models we were going to look at. The sales guy was... more

Arrived at the store 30 minutes prior to closing, was desperate and got the help I needed fast. After waiting already 4 days for a repair man to fix my washer, was told it would need to be replaced. With a family of 5 at home, laundry is a daily occurence. The salesman assured me quick delivery was possible and helped me select the best model to fit my needs. Thank you.

We were looking to purchase a television and setero system for our home. When we arrived at The Brick they were most helpful in helping us select the appropriate tv for our use. They explained to us the difference between, LCD, plasma and, projection LCD. They also explaind the advantages and disadvantages of all the choices. We ended up choising a 50" LCD projection TV and couldn't be happier... more

got a sofa, love seat and a chair from brick 2 months ago, the leather has changed color already, very bad qulaity, rude staff and they damaged my wall during delivary, I should have return them , but I thought the qulaity of leather woiuld be better, and turned ot awfull

Went to upgrade my appliancess for new house. Excellent service. Salesperson Brian, was great! Provided excellent info about products and gave great discount. He even answered a question about my new washer when he wasn't working.