Our main consideration when booking a hotel in Toronto was its location as we needed to be close to Canada's National Ballet School, which it is being only 200 metres away. The Hotel seems to be a base for groups heading to Niagra Falls and as such it was very busy with tour groups. The Hotel itself was dated and... more

Primrose Toronto is an ok hotel.Location is good if need to be by Royal Ballet of Canada. The hotel has a Tim Hortons on site and it is a good thing because the coffee they provide is not very good and the restaurant hours in the hotel are hit and miss.

We use this hotel because it is within walking distance of the Toronto General hospital. We leave our car parked and walk to appointments, The beds are extremely comfortable and you can use the internet.

I stayed at the primrose once before and was a great fan of the spacious rooms, modern feel, and great service. This time around I really enjoyed the comfortable beds. I slept like a baby.
Until I returned home and the next day I noticed my arms and legs were covered with bed bites. I was so disappointed since I... more

Stayed one night and was pleasantly surprised. We were on the 18th floor with a good view to the north. The room was clean and the bed very comfortable. Underground parking was tight but if your car is not huge you should be okay. I would stay there again as long as the price remains the same. Very good value... more

From the lovely lobby to the friendly faces of hotel staff, I would say our one night stay was great. The modern and clean rooms were very comfortable, and the high floor city view was spectacular! It was a short stay but we left with a good impression of the place. The only mild concern was the somewhat tight underground... more

This is an excellent hotel, located in Downtown Toronto. The staff is courteous and helpful. The rooms were kept clean and comfortable. It's priced appropriately which is why I chose it as well and would strongly recommend it to others.

I stayed 6 nights and everything was great. The staff in the entire hotel was friendly, polite, and very helpful. The price was incredible considering this was downtown Toronto, 5 minutes from the subway, and with street car service right out the front door. My room was very large, the free in-room wifi was fine, and the business office computers... more

My wife and I were here several months ago for a gov't sponsored awards event. Didn't stay the night but talked to several people fromout of town who stayed the night. Our impression of the place was centrally located to do things downtown plus nice & clean. We found the staff friendly and hardworking in their various duties. Our banquet... more

.We usually stay at hotels with a bar and restaurant on the premises.....we have stayed there quite a few times in the past. .Years ago voyageur use to use that hotel overnight for the bus drivers ...Why do you have to have 200 characters

I recently decided to stay here for New Years in Toronto, and found it to be reasonably well located in downtown Toronto especially close to the entertainment district. Unfortunately due to a friend getting sick we were unable to stay and decided not to proceed with the reservation. Normally hotel chains would not refund the reservation charge however the management... more

The rooms are clean and big. Really great view of Toronto from the room. Beds are comfortable. The hotel is close to yonge street, shopping, food and the subway. There's also a Tim Hortons in the lobby. The down sides would be the parking is $27 a night and the garage is super tight. I also wasn't aware that the... more

The building is very dated and the parking is underground. Very difficult to park your car, if you have an oversized sedan or a large SUV, forget it. Turns were very tight and the price to park is outrageous. The wi-fi was horrible, was on the phone for over 2 hours taking with someone trying to get me connected. The... more

We stayed here in early January. The room was quite spacious and the bed was comfortable however after a long flight, we were unable to take a hot shower for the night as there was issues with the hotel water system. No one said anything at checkin and when we rang reception to have the issue sorted, we were informed... more

The location of this hotel is great and the rooms are neat and clean. There is a Tim Hortons right next to the lobby. The breakfast was not good for the price paid. dont worry, there are plenty of nice breakfast joints nearby like ' daybreak diner'. It's a long wait for the lift especially in the morning when all... more

Very comfortable beds (very important for a good night's sleep) and clean room. I would stay here again. Location is convenient -- less than a 10-minute walk to the subway. Close to Panasonic Theatre where we took in a show.

I like the room everything was nice but the toilet was very low and looked naturally dirty. the parking lot underneath was beyond cramped, you could hardly park and turn your car in the close corners. I scraped my car bad that how tight it is and on top of that they charge $27 a night to park. I was... more

Have stayed here a few times and always had a good experience. It's excellent value for money in a downtown Toronto hotel. The location is close to the subway at College Park, and there are lots of restaurant/takeout choices nearby.

I have stayed here a few times. Proximity to CBD is great. Staff extremely polite. Desk manager is superlative in sorting out issues. Excellent breakfast. Rooms are clean modern and well maintained. Super rates

I recently stayed at the Best Western Primrose hotel for 2 nights shortly after the new year holiday. We were checked in by a lovely customer service representative named Iris. She went above and beyond to help us out with currency exchange, parking, recommendations for sight seeing and nightlife, as well as a courtesy call to our room shortly after... more

The Best Western Primrose Hotel is a good location. It is just across the street from the old Maple Leaf Gardens (now turned into a shopping area) and just about half way between the shopping district of Bay/Yonge and Toronto Eaton Ctr. Especially for extended stays as there was a complete kitchen in our room. I'm not sure if pots/pans/dinnerware/flatware... more

Great location ,close to downtown ,and the subway. The only thing need to improved is the WIFI, you have to access the WIFI in the lobby The room looks OK, but it is not very clean. It is acceptable Really a good hotel to stay if you want to stay a good location for a reasonable price

Last minute booked room, fair price, good location, clean, warm and inviting room. Very happy with this hotel.

Great location for shopping and access to subway transportation. Many eateries nearby. As a walker, I enjoyed the closeness of so many things to see and do, especially at Christmas time. The rooms and beds were very comfortable and the hotel was well-maintained. The underground parking was great (though taller vans may have not fit). I've eaten in the dining... more

Hotel many building noises that are heard all night. Our stay had noisy guests until 2:30 A.M. Took two calls to front desk to solve problem. Interior parking has sharp turns and many posts with scrape marks. SMALL CAR ONLY!

Advertised as recently renovated, this run-down hotel has had only a bit of surface upgrading. The rooms are spacious but run down and dingy, plumbing fixtures loose, and doors noisy. The fitness room equipment is in a state of disrepair. The front desk service was slow and unaccomodating, and the parking garage is appalling. The free wifi is so slow... more

Don't leave ANYTHING in your car if you stay here. They have a lot underground but it's expensive and small and they can't accomodate all of the guests in the hotel so if it fills up your car could be broken into. Someone smashed out my window of my rental car parked literally next door to the hotel. The staff... more

I got this hotel on Groupon for a great deal and because of the low price and some reviews I had seen, I wasn't expecting anything too special. I was pleasantly surprised when I got to my room. Everything was very clean and nicely updated. The service was great; even had a call to my room, 20 minutes after checking... more

I have stayed here before in March, this time I got a King room that was much bigger than the twin bedded room I had last time. Moved here for the weekend after I had just been staying in a business hotel whilst working in Mississauga that was 50% more expensive than the Primrose and really not as nice. The... more

Convenient location with good parking and friendly staff. Good service as well but the main plus point was the room, which was much bigger than any similarly priced hotels. For value for money you really can't complain.

This hotel is conveniently located downtown, close to major businesses, Ontario governments ministries and University of Toronto.
Professional staff, clean place, quiet.
I have "adopted" that hotel every time I go to Toronto.

Stayed here on Monday November 3, 2014. Was in Toronto for work and didnt feel like driving home. The rate was good, hotel was clean and the location downtown is great. Check in was very fast and the service was good. The only problem was that their parking garage was full. I had to park around back in another lot.... more

Not very clean. found foreign hairs everywhere and when I tried to settle down for a bath, disgusting debree floated to the top. Staff were polite at best except for a few friendly faces, I did appreciate the house keeping contacting us to now if we needed anything after seeing the "do not disturb sign at our door, although I... more

We have stayed in this area a few times and thought we would try this hotel as it is now renovated. Location is perfect, but...
1) the elevators are brutally slow, and;
2) we called the front desk about a LOUD party above us. After calling twice and being told the manager was looking into it, he called us back... more

In Toronto one night for a business trip. Hotel staff were very friendly and helpful. Room was comfortable and beds were very comfortable. Price was unbelievable for location. Will stay here again if opportunity presents itself.

Pros:
Great location, right on the edge of The (only gay in the) Village, and close to all amenities, including the best Loblaws (grocery store) in Toronto (apart from the extremely irritable, haughty customers/staff)
Roomy rooms, this one with a refrigerator
Comfortable beds and chairs
Great view, which would be better if the windows were clean, which they are not... more

The location of the hotel is very good – still in the Downtown and within a walking distance from main Toronto's attractions, e.g. CN Tower, Air Canada Centre, Rogers Centre, Hockey Hall of Fame, St. Lawrence Market, Distillery Historic District as well as Financial district and the Toronto coach terminal. I stayed at this hotel just one night in double... more

It is difficult to find a good hotel deal in expensive downtown Toronto. Some weeks are better than others but during most weeks it is tough to find a reasonable rate. This hotel is one of the best values I have experienced in this expensive locale.
I had stayed at this hotel a few years ago and was not terribly... more

We decided to stay in the city for the night since we were celebrating American thanksgiving with some of our American expats.
We wanted a hotel that was walking distance to our friends condo and this one came up.
The price was only $99 so we took that chance and booked the room.
The hotel is not in the best... more

Overall the hotel was just fine. It is located in a great location - very central, just a few blocks from the Eaton Centre. The rooms have kitchens, which can be really useful if you are staying for a period of time. The beds were comfortable. All at an affordable price. However, there were some down sides, that could be... more

I often stay at this hotel due to convenience of location and price. It is close to the subway and walking distance to Younge Street, Eaton Centre, etc. The staff is always friendly and accommodating, the rooms are very clean and comfortable. Highly recommended.

We stayed in the Primrose BW so that we could be close to the University of Toronto for my son's graduation. For the accommodations we had at this hotel it was rather pricey. But then I wonder if this had to do with location of the hotel in the downtown core of Toronto. This hotel was adequate, but it was... more

Hotel is good for the purpose I went for. Wanted a night out with my girls. So this hotel served its purpose. However I would not use this hotel if I needed a good nights sleep. No sound proofing. There were college kids with loud music, screaming, running around all hours of the night. And even in the morning I... more

Combined business and pleasure. Comfortable stay with easy and convenient access to transportation, restaurants and shopping. If you drive, parking in these area can be expensive. A basic gym that met my needs. There was no room service for food within the hotel but lots of brochures are provided for delivery service from restaurants within the vicinity.

The hotel is about a 5 min walk to the nearest subway as well as Yonge street which has plenty of choice for restaurants and shopping.
Even though I was on my own I had a huge room and there was a fridge, microwave and oven provided. I was on the 15th floor so the views of the Downtown area... more

Great front desk, quick check-in, friendly lobby staff, great room, comfortable bed. excellent internet. Breakfast buffet available in lobby at extra cost, good food selection, reasonable price, prompt service. Only negative was I did not like sink in bathroom. It was a large modern sink built over an older existing sink, but not a big issue. Microwave and kitchen sink... more

I recently spent 4 nights in this hotel, the room was well fitted and quite stylish. The bed was very comfy, the room clean and the TV huge. While I didn't spend any time in the bar or cafe I did notice there are a lot of students living in the hotel which makes for some interesting ambience. WIFI was... more

Stayed one night for business. Lobby nice clean, nice staff. Hallways and rooms were messy. Shower area mouldy. Bed skirts on beds were a crumpled mess. Just didn't feel clean. It is the little things that make a difference for return trips. Hair dryer did not work in morning, but they brought a replacement quickly.

The staff is average and didn't go out of their way to accommodate simple requests.
Our room was okay and our heater would go on and off every minute which was quite annoying. The bathroom was very small.
Convenient Tim Horton's attached with a limited menu.

The hotel does not have underground parking at the moment. There is an outside public parking behind the hotel, and also guests can park in the underground parking of Ramada hotel next to Best Western, The associate did not tell me this option first, after I paid for the public parking for full day and expressed my conceren about the... more

The breakfast buffet was great with fresh eggs and large assortment of goodies. Comfortable beds and very friendly and conversational staff.

I was wishing there were Jacuzzi tubs or a hot tub available.

we got 20 floor and the view of the city was very nice, the location is perfect , you can walk to the Eaton Center in 15 minutes.

Parking is terrible and expensive, the underground parking lot is so difficulty to park, super narrow, when going down the slope is very sharp and my bumper was able to hit the ground at the end , it's better to park outside which was the same price. the window of... more

This hotel was a big and nice surprise to me. At the booking time, it offered the best rate in downtown Toronto. It is very close to most business and commercial centres and to public transportation. Room was very clean and particularly spacious to most hotels for that price range. The bed was very comfy and the city view amazing. Tim's Hortons conveniently located with indoor entrance makes... more

Our rooms were spacious and king size bed very comfortable. Cleaning staff very friendly. Like the Tim Hortons being right beside hotel , very convenient for that first morning coffee.

Not much opened at hotel, I guess because it was over Christmas holidays .

Beds comfortable, made accomadations for a child, pool was clean, staff friendly, and very helpful

great location - good value for your money

the parking fee seems a little on the high side and the facilities have tiny parking spots -

Beautiful lobby area and the rooms were very clean and comfortable. They had many amenities within the room that are uncommon in most hotels including a microwave, sink and stove, and there was free wifi. Very friendly staff. There is also a Tim Hortons attached to the lobby.

There is a subway station within walking distance, however it felt like a very long walk on cold, blustery nights

The room was quite comfortable.

The hotel dining room was closed for dinner on a Saturday evening, and I was told that it is closed all weekends Dec-Feb, very disappointing.

We had a great view from our window!!! Every thing we needed was within walking distance!

If I had to pick one thing it would be that the elevators were slow, mind you we were on the 21 floor.

Good price, close to many attractions and comfortable bed

On booking, we opted to pay cash but upon arrival insisted on a credit card. Washroom was old and dirty. The evening security was confrontational and my daughter (20 years old) was questioned everytime she walked by them to go to the room. Very rude!

Location

This is the 4th time I stay in this hotel for the convenience of the
location. The front desk staff mislead me twice about free vouchers and
form of payments. A great need to sort their communication downfall.

Location, the price, early check in,

No information in room, no corkscrew in room

Rooms we're clean,breakfast was good

The hotel reception told me because I booked through you the fact that I
am a Best Western loyalty member that I could not get the benefits I
could be entitled too. The parking charge was never mentioned until
check out,parking is half the charge across the street!

Location, view from 21st floor, breakfast.

Dining room and bar was not open for lunch or supper -

Provided a later check-out Good location

Requested a queen/king bed and ended up having two double beds. Called the front desk to ask for wine glasses and muck dismay the hotel didn't provide them

sectioning of room into sleeping eating working areas. good lighting for each

blackout curtains didnt close fully. door not low enough so all hall noises came through

Easy to find; parking available, and reasonable ($23) on site. Tim
Horton's available from lobby. Price was very reasonable for
downtown Toronto. Walking distance to shopping, Starbucks, Loblaws, etc.
a fridge in the room was appreciated. Staff were helpful and pleasant.

Cannot reserve parking -- take your chance that a spot is available.
Parking very tight -- you don't want a large car!... more

The staff were very friendly and helpful. The room was very comfortable and loved the Keurig coffee machine. I was there for a training in the Rainbow Room and liked having everything in one location. I plan on recommending the Primrose for the annual conference that I attend in Toronto!!!

location beds

reception hard to communicate with location was a little inconvenient for us anyway parking garage is ridiculously steep---scrapes bottom of your car

liked the facilities, business centre, gym and the lobby, rooms were comfortable and clean, great TV access and entertainment, staff was very helpful, great location, nice to have Allen Gardens next door

elevators tended to be a bit slow, lots of traffic, room had adjoining door to other room; one night the guests next door did some drinking (bottles being taken out of room by staff) and were... more

Great staff. Always friendly and helpful. Great service at front desk. Always friendly and never said no to my needs. Coming back for sure. The location was perfect. Close to shops, food and downtown events.

Check-in time too late and Check-out time too early. However, i was not charged for my early check-in or late check-out.

Friendly, accommodating staff. Requested a later check out at noon and that was not a problem.

It was a very windy night in Toronto and there was alot of noise from a fan in the washroom in 2002. Not a good night's sleep. Someone should check into that fan enclosure to see what makes that noise on a windy night.

I really appreciated the staff allowing us to park until 5 pm on Monday as I was in meetings all day...thank you so much

when we arrived/ checked in on Saturday just after 4 pm- our room was not ready. on Sunday we went out from 0930 am-230 pm and when we came back our room was not serviced. ie clean towels beds made...some one did knock later and asked if they could do anything for us, we... more

Great location, clean, easy to get to. Parking in the basement made
easy... Bring your parking ticket up to the lobby with you when you
check in and it gets billed directly to your room when you check out.
Tim Horton's downstairs connected to the lobby. Walk out of the
lobby, take a left and walk a couple minutes to the subway station. If
there is only a couple of you grab one day pass for 10... more

Helpful staff and excellent dining at reasonable price. Location is excellent.

Limited Valet packing facility.

Great Location downtown - easy to walk to a lot of points of interest

no indoor pool / hot tub would have been nice

Good location comfortable beds

Found gum in room at check-in on a hotel flyer cleaning ladies came in
at 8:30am harassed numerous times about which room we were in inital
booking got screwed up elevators take forever

Excellent location. City center and easy accessible for shopping. Amazing bedding, had a nice sleep.

Location is good for downtown use, close to TTC. Room was clean, quite and well appointed.

The mixing valve handle in the bath tub was loose or defective and made setting the water temperature very difficult. I imformed the staff while checking out and they noted it. Hopefully it will be repaired. Water tempeature in bathroom sink never got warm enough to do a good job shaving even though the... more

the room upgrades are fantastic, the beds are very comfortable, the deluxe coffee in room was awesome and a nice touch.

the bathrooms could use a little updating. The cost for parking was too high. it should be included on a first come first served basis.

bathrooms are outdated and poorly maintained. staff at front desk assured me my rewards card was in their files from other stays but this time I found out this was not the case and told I would have to correct this myself

I wasn't impressed with the rooms. The linens were stained with holes and the towels were damp. Dust and dirt on the headboard. The vending machines by the lobby, 21st, and 15th were out of order

I liked that the staff accommodated me in parking longer so I could go to an appointment without further parking purchase, as well as the lady who checked me in, as they were all in all very friendly. I liked the environment and the coffee shop in the hotel. The room was clean but not as best as I had seen the first time there. I had stayed about a year ago maybe less and the standard in room... more

Great location for shopping, food and theatre.

nicely renovated room with fridge

a/c was extremely loud and rattled

The front desk agent who was helping me was excellent.

I have no idea what Booking.com's role was in the booking. The
managers were rude and unprofessional. The elevators took a long time.

Location and city view quiet compared to other hotels

very slow elevators

The staff were extremely friendly and helpful the room was very good and the bed was very comfortable

nothing

Proximity to Yonge and Gerrard. Call to check on suitability of room

Most staff outgoing. Scent in room related to cleaning products? Recommend environmental products like Norwex!

Parking in a gravel lot outside and paying $20 a night to park

The location is good, only few mins drove from the downtown (China Town) ; the room is nice and clean

The mattress are too soft.

I liked how close you were to everything It was pretty clean It had a good fridge Good early check in time

- Barely any hot water - Washrooms really out dated - We had to go somewhere else on the day we checked out and they said they couldn't really keep our bugs in their back room but when we went there was at least 50 other bags there

I stayed at this hotel this pass weekend, i loved pretty much everything about it. For the location the price was right. Loved having tim hortons in the building, friendly staff and clean roooms. We enjoyed our stay and will be back. There are a few beggers outside, but didn't bother us at all.

The parking garage was very tight, didnt like it too much no room to move. The one guy who walks... more

The room was equipped with a fridge and microwave.

There was a used towel left in the shower when we arrived in our room.

I didn't like anything about this hotel. It was very disappointing.

We checked in August 15 sometime bet 10:30 and 11:30pm and everything
was already down, no wifi, no room service and no phone service to call
out to order food, the parking lot was full already, so we had to park
like 3 blocks down in some very pricey lot. There was empty pizza boxes
and the garbage pail overflowing with... more

The women working reservations on check in was not very friendly.

Location, staff

It is clouse to down center

I dont like time of check out it is so early 11, am it should be increased by 2 hours at least. Parking lot is small and high charged

It smelt like mold in the room.

“Very pleasant stay.

I had the pleasure of visiting the city of Toronto and stayed at the Primrose Hotel downtown. I had an enjoyable stay overall, and was quite pleased with the accommodations. I was given a king room on the 19th floor with a wonderful view of the city and lake. The room was quite spacious and also had an additional seating area which came in handy when I wanted to relax and... more

“Great stay. Will come again!”

“I was very happy with my stay overall. The room was clean even though some of the furniture and appliances where old (alarm clock didn't work). I had a terrific view of Toronto harbor and the CN Tower. The wireless Internet was a little slow, but did the job as long as your not streaming videos.”

“ Rooms and public areas very dirty. Someone else hair throughout my bathroom, location is too far from downtown business center. I don't think Best Western would appreciate having their reputation tied to this place. ”

“ Great location, convenient amenities around the hotel. Can't beat the value. ”

“ Good location and an easy walk to Yonge street, Bay street and the Toronto General Hospital. Clean hotel, Tim Hortons was attached. ”

“Hotel and staff were great. Don't appreciate having to go out to eat in the winter!”

“Everything was there in name only: the exercise rooms were musty, the equipment was 2nd rate, the halls smelled and my non smoking room (aside from the drapes not closing, the closet door falling, and the bath not functional) smelled like smoke.”

“Clean, cheap all around good value. The air conditioner it turns off while you sleep. Gets a little hot at night. Don't attempt the parking garage if you are a poor driver. It's tight!”

“Overall very pleased with hotel. We had a room on the 22nd floor with a great view of Toronto. The down comforters were wonderfull and the bed was extremly comfortable. Good location to get to any of Toronto's many attractions and great restaurants.”

“Stuck in old broken elevator, Bar was never open, crazy parking garage.”

“I was surprized that there was a $23 charge for parking. That is per night. The location and room was very good for our purposes.”

“This is a nice hotel but the elevators could use an overhaul. My 3 children (11, 9 and 4) and I got stuck in the elevator on the way to the pool. Thankfully the doors opened and we were able to hop down, as the car was stuck between floors. We ended up walking down the stairs from the 19th floor to the 3rd floor pool. But throughout our 2 nights at this hotel we waited for the elevator a lot.”

“Overall a very positive experience. Great location and nice room. Parking was difficult.”

“Bar and restaurants did not seem to be opened.”

“It met my expectation, even though they do not have any non-smoking room, they helped us to find one with little smell.”

“The location was great and the staff was friendly and helpful. Hotel was clean and comfortable with a nice view.”

“Elevators were very run-down. Hotel could use a general face-lift.”

“Our room was recently renovated so it was decent but the hotel seems a bit tired. Elevators were small and were showing signs of their age.”

“I was pleasantly surprised after some not so great experiences with Best Western. Although the bed felt like sleeping on a pool table, the accommodations were fine. It is in a great neighborhood with lots of restaurants.”

“This is a great place for a business traveler, not so great for families. I didn't anticipate an additional 46 dollars for parking, (two nights), so that was disappointing. They also put us in a smoking room, although I asked non smoking. Room was tired looking.”

“Nice location and the staff are very friendly.”

“The hotel was good but the have the room set to such a high temperature it got to the point were out side at 72 degrees was more comfortable than inside the room. The air conditioner will just rise the temperature overnight it was horrible. Sleeping and sweating. I am not going back to that hotel. And please let us know the parking was not included! That was not a pleasant surprise! 23 a day!”

“Decent facility, bad location.”

“Substandard with regards to overall cleanliness.”

“Hotel is located in a red light district.”

“It was very clean and friendly.”

“Good location, near Subway and one block from Yonge St. Kind of old and dingy looking.”

“The hotel was old and dingy also hard to locate. There was not and area to unload the luggage unless u were parking in the parking garage which was $25 per day. Breakfast was not included. Luggage trolley did not fit into elevator. Sauna looked scary the exercise room didnt have towels available.”

“Ok quality. Good location. Decent beds, decent bathrooms! $26/night for parking. Any car bigger than an escort will not fit in the garage.”

“A deteriorating hotel that is in need of some TLC. The price, however, was cheap for a downtown Toronto hotel. You get what you pay for.”

“This hotel needs serious remodeling and upgrades. The electrical and light fixtures seemed actually dangerous to me. There could be code violations there.”

“Nice hotel. Staff was nice. Room was big and clean. Anybody who complains about this hotel at the price it goes for is too spoiled.”

“The hotel was good, not as clean as desired, the bathroom was scummy and the sugar and cream for coffee was not replaced after the package had been opened by the previous guests. Location was good within 5 minute walk from Subway. Staff is moderately friendly and depended on who served you. Check in staff was not friendly while on checking out they were friendly and helpful. I did not use the... more

“Rooms are nice, but service was slow from front desk and two different elevators had two different beverages spilled in them. Not the fault of the hotel on that one, but guests should understand that (seemingly) large portions of this hotel are used as dorm rooms for Ryerson.”

“This hotel is convenient to the subway with easy access in to the heart of the city. Rooms were kept clean and although some fixtures were outdated, functionality was never an issue. Room was spacious and comfortable. Overall, very pleased with our stay.”

“Liked the micro wave, stove, etc in the room but you have to bring your own plates etc.”

“I've stayed here with seminars many times. It is very comfortable, always clean and is considerably less expensive than anything else around. Biggest complaint is that with a large group (i.e. a class), the elevators are terribly slow, a small annoyance when traveling with family.”

“The room and bathroom was clean and the stay generally very pleasant. The non-smoking room clearly had been a smoking room in the past, which was obnoxious. The room was large, the views decent, and the kitchenette was useful as well. The sheets and pillows were comfortable but the mattress was old and lumpy.”

“Overall, I was satisfied with my stay. I was very disappointed to find out that when I arrived did not receive the smoking room which I booked online. Also, when the hotel attendant was looking this up she was very rude and inconsiderate. The room was nice and from where we were going the location of the hotel was convenient. I have another concert in March and was going to stay there again... more

“The hotel was in a suitable location, easy access to local restaurants, stores etc. Evening staff was not very professional. Upon arrival at the front desk, both staff was braiding a little girl's hair. One looked as if I was bothering her by checking in. While one was very courteous, the other who was preparing my room keys simply threw them on the desk in front of me. Both Bath tubs had rust... more

“The beds were very comfortable, the room was large, overall great experience at the hotel, the bath was aged and this is the only improvement I could personally suggest.”

“The hotel was decent for the price I bid.”

“The parking space is terrible. Please park your car in the near parking lots instead otherwise; you may risk your car to parking damage. Please check yourself first without your car. The room is worse than its rating.”

“Excellent staff, excellent location. The bed was extremely comfortable and the duvets are gorgeous and plush. Would definitely stay here again.”

“Great hotel in excellent location.”

“The price was good for multiple rooms but the hotel was basic with a staff to match. The lower rooms are apartments that caused some interesting people in the elevators along with a strong smell of pot. The location was close to the Eton Center, and trolley. I've stayed in almost every hotel in downtown Toronto and other than the courtyard this is the last hotel I would stay in.”

“The primrose is in a great location to get you just about anywhere you want to go in Toronto, but the neighborhood directly isn't the best. Some pretty ladies hanging out in front of the hotel, but they are harmless and I never once felt unsafe. Rooms are comfortable with nice linens. The pool is outdoors, which is nice in the heat of the summer. Saunas and work out facilities are available... more

“This hotel is great location wise. The only problem I had was the room they gave me was right by the elevators. I asked to be moved because of the constant noise from the elevator traffic and they placed me next to the stairwell which was just as noisy.”

“The hotel is much closer to a 3 star than a 2.5 star hotel. The restaurant looked somewhat upscale. The location isn't the best in downtown Toronto, unless you plan on doing heavy shopping up on Bloor. For most downtown attractions, it is close enough as long as you are willing to use the city's excellent public transit. The rooms aren't brand new, but are well kept; the beds and linens were... more