I felt nauseous walking into the Best Buy. The over lite florescent lights, the grey carpets and the amounts of blue. It seemed so corporate and impersonal it's no wonder that people don't feel good shopping here. There is no shopping atmosphere. Finding any assistance is like finding an Easter egg in the dirt. When you do find one someone, 6 out of 10 times they're really not listening to your... more

This Best Buy location is rather disorganized. The returns/exchange lineup usually takes a long time because the staff are rather disorganized, with two people tending to one order. The staff there are helpful if you ask. They work on a non commision basis (as is with most best buy locations) so there's no pressure to purchase anything.

HORRIBLE & WORST customer service everrrrrrr. Im usually forgiving when it comes to bad customer service but if you get multiple bad service in the same place then that's a problem. Sure you get the best products at Best Buy but if the CS (customer service) dont know what their selling then its pretty useless.

Experience 1:
- Looking for a printer, found what i was looking for but i had a... more

To be at Best Buy is just another reason to be at Future Shop (yelp.com/biz/future-shop…), as they're almost the same except BB has a can-do attitude with all of their employees. How FS remains in business after failing miserably in the states is beyond me. If there is a lesser evil, let it be this Best Buy, located along the Landsdowne strip (yelp.com/biz/lansdowne-c…) of shops.

Like many... more

Disclaimer - This review is specifically for the Cambie location's Mobile department - End of Disclaimer

Horrible customer service! All I wanted to do was return a phone that I had literally just bought and it took 2 days before it was all said and done. The time wasn't the issue though. I'm young and if I wasn't dealing with bad service I'd probably just be watching Survivor or some other... more

Best Buy. The mother of Futureshop. Talk about giving consumers choice. This Best buy is roughly 200m south of a Futureshop, both of which are connected to Lansdowne Mall.

BB has stiff competition here in richmond (ncix and memory express to name a few). If youre looking for common branded stuff I would def check those two places first.

BBs price match policy is a hit or miss. Often you may... more

Just recently bought my new Mac Air here, and they know their stuff as good as the Apple! Was comparison shopping for quite some time, compared to the Oakridge close by.

What it came down to was cost of the extended warranty, and what it covered; the Best Buy version covered a bit more, for less the cost.

I would highly recommend this lady named Kael (pronounced 'cale'), she even advised me... more

Probably the number one reason I come to Lansdowne, to waste time if I am around the area, and just rummage through the store. The old Safeway location, I remember way back when (I am dating myself here?), I just find them better than the other business they own (Future Shop). This location seems to puzzle me though, as most locations are able to do a price match right at the till, as they are... more

Best Buy don't do miracles, but let's just say they did that one day I had a very, very bad day, they made my week.

My laptop pretty much died on me, and so I went searching for a new one. I tried all the stores (Future Shop, NCIX, Apple) and was super frustrated. The customer service at Best Buy were awesome. They were not snobby, they were not aggressively pushing you to buy, and they seem... more

This Best Buy is particularly refreshing for the sole reason of its vicinity to Futureshop. Despite the fact of being essentially the same, the close proximity to each other makes BB much friendlier to deal with having been staffed with non-commission employees.

You don't have to deal with half the idiots that you do just over on the opposite corner of the mall and when you need help they're... more