This Bay has experienced better days. It looks outdated. The escalators are old & make clunky sounds. I came to buy some clothing & the lady putting clothes back on the floor wasn't helpful at all when I asked her a question. I was able to find what I was looking for on my own. I wish they would renovate this location & put in better staff here as well. The store is always half-empty because no... more

This is an awful store and location. I've been in multiple times and every time has been bad service. Once we were waiting at the cash in the men's section for 15 minutes for someone to show up so we could check out. We searched for them everywhere and no where to be found I finally left my boyfriend at the cash to wait while I went downstairs to have them call someone. That was appalling but... more

This place (The Bay at Yonge and Steeles) needs better service. There are fewer staff and cashiers everyday. It's been my shopping spot for years and being an outlet kind of store, sometimes you find deals but today I was thinking maybe with this long waits at the cash register is not worth it anymore.

As much as the online shopping is convenient, the items actually being shipped are terrible! I've placed 3 orders the past couple of months & have had to return almost all the items - very inconvenient to drive to the store to return. A neckless was broken (in the packaging!), wrong size shoes and sweater had a run in it. The people packaging these items are not double checking the items, at... more