Over priced

Room is big but pretty old and a bit smelly. No a/c need to turn the fan and windows on 24/7 and even so still smell. Parking/lobby/room is not easy to navigate and signages are not too too clear, but once you know the floor plan and this becomes less of a problem. Internet service is just a joke! I tried in-room, lobby, restaurant, and .... extemely lousy. Breakfaxt is included and is good.... more

Very friendly!

The hotel staff were very friendly. Room was clean & well stocked. The only change I would recommend is that they invest in air conditioning!

Family getaway

Hotel was perfect for our needs. A bit of a walk downtown.

Banff Trip

Very nice hotel with amazing view of the mountains. Right smack dab in the middle of town! Would recommend to all my family and friends.

Needs Air Conditioning

A nice hotel that needs air conditioning before I would choose it again. Room was hot.

If you are a "pet owner" do not stay here - they say they are welcome, but they don't make them feel that way

My husband and I planned a trip to Banff from May 16 - 19/14. We hadn't visited Banff in a few years and were looking for a relaxing weekend in the mountains to celebrate our anniversary. We have a dog which we wanted to bring on the trip with us as she is our family. We normally stay at Banff... more

Great trip

Everything went very well. Had the best sleep of our holiday. The staff were very friendly and courteous. The breakfast in the morning had everything a person could want, and then some. I would recommend this hotel to family and friends.

Great Place

If you want a great hotel to stay at that isn't to far away get yourself here, The staff are great (thanks Kat) and even during easter holidays we were never disturbed, I will be booking again and spending xmas and new year with these guys.
Thanks for a great time.

Horrible reception staff

We checked in here for one night. Check in was smooth. We went for a Banff tour and on returning our doors were locked. We couldn't use our key. On asking, the guy in the front desk rudely told us that we were past our check out time. Imagine that!! We had to hurry up and get our luggage. Not... more

Helpful happy staff, good position

The Inn is a lively place, with good food at reasonable prices. Great buffet breakfast included that is unusual for most hotels in Canada. The staff go beyond duty to assist you, also provide you with a free bus pass, just ask. Rooms comfortable and clean, all you can ask for in a very reasonable priced inn. We had a... more

I love this hotel

If you're looking for friendly and accommodating service, then look no further than this hotel. The staff are fantastic, but particular thanks has to go to the reception staff: Hugo, Kat, Mary and Kerry who ensured that after my ski accident, I was suitably roomed and looked after. Not only did they attend to my every request, they were sympathetic... more

Noisy

The hotel is a little dated but clean, and the staff are friendly. The free breakfast is good and there's plenty of variety.
The only bad thing is the noise. During ski season a lot of people party and if you intend to get a good nights sleep this is NOT the hotel for you. Loud drunk people from 2... more

3 great days

We were recommended this hotel by our sister-in-law and we were not disappointed. Arrived at noon and our room was already available. We stayed in 324 and had great views from our balcony. Room was huge with 2 very comfortable queen beds and a bid flay screen tv. All the staff were excellent but to pick 2 out - Kerry... more

Lovely room

This is the second year we’ve based ourselves at the Ptarmigan for a week’s skiing at Lake Louise and Sunshine. Once again it was really enjoyable and the breakfast was something to look forward to each morning, especially the omelettes cooked to order. Our room (324) was lovely with a vaulted ceiling, balcony and mountain view. The bed was really... more

Good location

My boyfriend and I stayed at this hotel for a couple of nights for my company's getaway.
I was pleasantly surprised to have enjoyed this hotel as much as I did. I haven't had much luck with good Banff hotels in my previous stays and with the booking out of my hands (company booked it) I was a little apprehensive.... more

Good Breakfast

Great breakfast, and hotel close to everything downtown.

Ordinary stay

The stay was ok in general. Very close to shopping which was great

Crescent Ski Council Trip - Review #2

I was also with the Crescent Ski Council group. My room was actually cool - I think it depends on the floor - I was on the top floor. I had a larger premium room with a fireplace and larger bathroom with Jacuzzi tub. I found the property to be very clean - the daily cleaning service was excellent. I... more

Fabulous Location

When in Banff, I usually stay at the Remote Crossing at the North end of the Park. Since my son had a friend with him, I wanted to stay right in town where there would be no temptation to drive anywhere. The Ptarmigan provided an excellent location, walking distance to all the downtown night spots. I was left alone with... more

Crescent Ski Council Trip

We stayed here with the Crescent Ski Council. The rooms were comfortable...but a bit on the warm side. The Breakfast in the morning was top notch. The Front Desk crew was wonderful. Thank you for a great stay: Hugo Bishop, Kerry James,& Mary Nelson!

dirty

Even if Ptarmigan Inn is not a five star hotel, in comparision to the quotation in my understanding it is on the lowest level. The inn generally - except the lobby - is really dirty and it has a tremendous lack of maintanance regarding floors, bed- and bathrooms. Rooms are generally smaller than usual in the U.S. and Canada. Breakfast... more

Lacking

I stayed here for a week as part of a package deal with a ski club so I don't know what the specific lodging costs were but I would recommend looking elsewhere. The hotel is on the edge of the downtown area which is great, but everything else about the place is less than what I would hope for. A... more

Breakfast too late and not a Superior Room

There was a long line for the 7 am breakfast buffet every morning because the first buses left at 7:45 for Lake Louise and 7:55 for Sunshine Valley. It makes no sense that they do not open at 6:30 am. The omelet station would not open until 7:05. It was a good buffet but could not enjoy it properly.
Also... more

Comfortable bed, but many other issues

The location of this hotel to downtown Banff is wonderful, the beds were comfy, and rooms clean. But there were numerous other issues. The rooms were extremely hot, even with heating turned off and a fan in the room, it was uncomfortable (and only max of 40 F outside). The included breakfast was nice, but started too late in order... more

Horrible, dirty, and it smells bad

The first thing we noticed when we stayed was the narrow hallways with ripped up carpets that were far from clean. That followed by a horrible smell on the first floor. I'm thinking maybe mold or something rotten. This smell never went away. Our room was far from clean. Probably the dirtiest room I have ever stayed in. The carpets... more

Very nice

Excellent location, helpful and nice staff, good restaurant/bar. There were only two minor negative things: The heating system was quite noicy (and with -25 C it was needed!) and the light in the room could have been better.

let themselves down

This was our first time at this hotel in Banff so we went with an open mind as mixed reviews.
Our first impressions were good. Yes its dated but looked clean and the beds are gorgeous like sleeping on marshmallows.
The water was always hot and plenty of clean towels. Shower good.
We had a room on the outside with... more

Decent for Cost but Questionable Safety

The room was clean and decent for the amount paid and the breakfast was decent but the building and parking seemed to be pretty open to the public, no real security. Don't leave things in ur car or truck if you are concerned. Also there's no gym. The corner in the hot tub room had a broken treadmill and 2... more

Ultra-convenient

The Banff Ptarmigan Inn is an ultra-convenient hotel for skiiers visiting the slopes at Lake Louise, Sunshine and Norquay resorts. Door to door service via tour buses eliminates the need for a rental or personal car. The hotel is one of several bus stops for the ski resorts. Its central location in Banff''s shopping district puts everything you need within... more

Great location, good accommodations

This hotel is located on Main Street in Banff, right at the corner of the shops and restaurants. It’s a great location for seeing the town of Banff. We had easy ski access to Norquay, Sunshine Village and Lake Louise with the shuttle bus. The rooms are a good size with everything you need, including a comfortable bed. The rooms... more

Certainly should be a consideration for your stay

The location is superb. The daily included breakfast is robust. Lounge has a varied cocktail menu and attentive staff. 2 hot tubs for relaxation after after a day of skiing. Our room had 2 queen beds and was perfect. There are rooms that the 2 beds are separated by the bathroom which are perfect for a non-couple couple, if you... more

Very comfortable hotel in the main street so central to all the shops etc.

Unique Quality: Had a restaurant and bar
Internet Access in reception
Rooms had all facilities
Service was excellent

Directions: Main Street, Banff

Don't stay here unless you want to sleep soaked in your own sweat. This hotel is way too hot and they are too cheap to provide A/C even though there are hundreds of on-line reviews on how hot it is. This hotel needs to get a clue. The staff are not knowlegable or friendly and they do the minimum at all times. You really get what you pay for at this hotel. Bottom line, it sucks. It's run down,... more

Good Experience

This hotel is well situated on Banff Ave. Once we returned from a day of skiing, we parked the car and were able to access shops and restaurants easily. The hotel is showing some age in the bathrooms and carpet in the hallways, but the friendliness of the staff and especially the diligence of the housekeeping staff in maintaining our... more

Could find better

We stayed for a long weekend in February, had booked a room with 2 queen beds. When we checked in we had a room with one bed ! Unfortunately, the room was on the ground floor with a patio door to an indoor atrium, therefore we had to keep the curtIns closed and did not have a window. The room... more

Best of Banff

Can't say enough about the friendly staff and amenities at the Banff Ptarmigan. The hotel was perfectly situated within easy walking distance of all the restaurants, pubs and shops downtown.
Accommodations were very good, but the hospitality, diversity and friendly personalities of the staff will KEEP ME COMING BACK and happy to make referrals!
Big thanks to Dennis, Devin, Mary,... more

Recommened, Great Hotel

We stayed here for 2 nights last September, the room was nicely decorated and very clean. The food in the restaurant was very good and reasonably priced, and the breakfast was also very good but you have to get there early or you may have to que.

Good value and great location

Very good value and great location. Rooms are a bit old but very clean and fairly spacious. This is definitely a 3-star hotel. No more. No less. The breakfast (included) is very good: omelet station, scrambled eggs, sausages, bacon, pancakes, toast, yogurt, fruit, etc. Comparing with friends that stayed at two other hotels, the breakfast at the Ptarmigan is by... more

Ideal location, great value, would stay again

Very good value for money and in a perfect location on the edge of downtown Banff (this becomes very important when the temp is -30c, you really don't want to walk too far down Banff Avenue to get back to your hotel!) and ski bus pick up at the front door. Friendly helpful staff always on hand. My room was... more

Great location but didn't sleep well

Stayed 6 nights as we were in town to see our son. The hotel itself is what you would expect for the money and does seem good value. Our room was on the second floor at the end of a corridor which meant we didn't have many neighbours so it should have been quiet. However, we were woken early every... more

Recommend. Would stay again

Great value. Linens were wonderful. Stayed in premium room, which has mini fridge, fireplace, jacuzzi tub. Faces the street, which means you hear buses idling. Didn't notice noise so much on third morning. Breakfast included is good. All staff greet you with warm smiles. Location is fabulous. Fitnes centre is misnomer. Has out of order treadmill, 25 lb weights, in... more

Good location but a bit dated

I stayed at this hotel a few years ago and really enjoyed the room and free buffet breakfast. I also liked the location is right on the edge of downtown Banff so you can walk everywhere.
The weekend, my friend and I had small suite on the third floor. Not sure I would call it a suite as it seemed... more

A great hotel

We stayed here 1 night before going too another hotel for a hockey tournament. Soon as we checked in the staff were warm and welcoming,the rooms were pretty average a bed,a TV and a table.I went to the hot tubs and they were very well maintained,The breakfast was pretty good with bacon,hash browns,pancakes,sausage,omelette station.The location is great right in town.Overall... more

My favorite hotel in Banff by far

I have stayed in 10+ different hotels in town but find myself always coming back to the Ptarmigan. Nothing matches it in terms of value for money, location and the friendliness of the staff who work there. The rooms are well kept, the beds are AMAZING and the workers there can't do enough to help you. For people who are... more

Beautiful stay in Banff

My boyfriend and I stayed at this hotel for a week and had an incredible time!
The staff was very friendly and accommodating. They were eager to help us get our room ready before regular check in time, friendly at the buffet and restaurant/bar, and helped us plan our Johnston canyon ice walk.
We also loved the location of our... more

good price, nice staff

I booked this hotel without reading the reviews...it was in need of an update! The rooms are just ok as the beds were old and had lumpy padding under the sheets, the bathroom was very old and tire, the toilet seat was broken (yet the staff fixed it quickly), the "Health Center" was pitiful (just eliminate it as it's that... more

Good

the hotel is good, and there are many good store near hotel

Best for Back Packers

Friendly reception staff, very dated room but clean. Lumpy bed and very 'tired' bathroom. Would imagine could be very noisy when full. Definitely not above 2 star standard felt very budget type standard. Probably suited to younger clientele. Restaurant food surprisingly good quality and very good value for money. Good central position. Nearby train track whistles provided an interesting... more

Loved this hotel

We had such a beautiful stay at this hotel, my girlfriend and I. They couldn't be more helpful. We were advised about a wonderful restaurant and many things to do in Banff. As well as good advise on the shops of the town as we were looking for specialized items. A wonderful breakfast, with many options. We had arranged a... more

Great Winter holiday location for Families

We booked to stay at the Ptarmigan through Canadian Affair. We were given a warm and friendly welcome on arrival and our standard room had comfy beds, a good sized en-suite and a good range of free TV channels. The housekeeping staff were great and the room was always spotless when we came back at the end of the day.... more

Great weekend

Had a lovely time at Banff at the Ptarmigan. Staff very helpful, and the underground parking was wonderful in the -30 weather. Comfortable beds and beautiful view from the window. Great breakfast with bacon and real plates! Then spent the morning in the hot tub. Can't get any better than this.

Skiing in Banff for Christmas

We were put up in The Ptarmigan by Canadian affair for our family Christmas holiday ski trip to Canada.
The Hotel is in a great position close to the main town, shops and restaurants. There is also a safeway supermarket round the corner. The ski bus stops right outside. Bar and restaurant is really good for families, and reasonably priced,... more

Good Location!

We stayed 2 nights at the hotel, it is very conveniently located in Banff. They were, however, late to give us the room by 1 hour.The room was clean, but noisy. You can hear everybody talking in the hallway. So the late party goers coming back could wake you up!

Value and Location

Everyone we dealt with was great. Called for availability on Christmas day and just showed up without a prior reservation. Great location if you want to walk around. Quiet and clean. Will go back again. Only small thing was that service in lounge was a little slow. She was very up-beat and funny so made up for the wait. An... more

Good experience

Stayed for 4 nights over Christmas 2013.
Picked this hotel because it allowed pets.
The $25 per night charge was well above what others charged but the room was arranged to accommodate the pet and was conveniently located close to a door to take the pet outside.
Staff was quite good and helpful.
Indoor heated parking was nice.
Hotel was... more

Great Location in Downtown Banff, Right On Main

Very nice hotel in the middle of downtown Banff, right on the main drag! Very nicely appointed rooms, friendly staff and nice location makes this a nice Inn for your skiing experience. Nice restaurant and bar, ski storage and hot tub area with sauna and steam. Buses to the ski hills of Sunshine Mountain and Lake Louise pick you up... more

Why I should not have stayed here

Well, I should have known before I even got to the room. The front doors of the hotel were broken so I had to use the side doors next to them. Not a good sign....
The 'indoor parking' was only on site for vehicles less than 6ft, so there goes any SUV or truck. I had to park in a... more

Great location in Banff

We found this a very good value hotel for our stay of 4 nights. Clean, very comfortable beds, very warm (almost too warm despite being -20 outside, we had to turn off the heating and open the window for sleeping). The breakfasts were great, staff very accommodating, especially Kerry and Lewis on the front desk, and Sophie and Lorna. Love... more

Recommended

Very pleased with this hotel. Great breakfast included. Friendly. Clean. Great position in Banff and good price. If you ever need to refurbish we would have liked a quieter heating system, but realise it has to be hot when its -20 outside!

Good location-alright hotel

It's a close walk to down town Banff which is very handy. The rooms were comfortable enough, a bit small. The hotel was clean but the insulation is poor and we heard people in the bar and walking around all night even on the top floor. We got a free hot breakfast with our room. Did the trick for a... more

Great Value for $ Spent

We were in Banff to attend the Banff Book & Film Festival in November, 2013. The room was exactly as promised - except way to warm. We got in touch with the desk & they immediately got us another room! The room was clean and spacious! The facility was quiet. The staff were friendly (had to wait for check in... more

Excellent, Fantastic and we will be back

We stayed at the Ptarmigan Inn with our two teenage sons. There was plenty of room for all four of us in one room. Also it was stumbling distance from the pubs or shopping. We enjoyed a hot buffet breakfast that was included with our stay. We have never had a better value with such high quality of standards at... more

easy walking distance to town.

The hotel was close to Banff, a great location. The rooms were good but a bit careworn. Lovely atrium to sit and relax. The queues for seating at breakfast took for ever and at least one of the staff was surly and unhelpful. Kitchen staff were unhelpful about my gluten free diet.

not so good is my view.

The location was great , the breakfast was good, but the staff was average, they were to busy to take time to go through the hotel with us, for example the pool area theexercise are,etc,booking a room so long in advance should be moderate to great, i had to pay extra to get a room that was better, we were offered a split room, not a good plan, my husband did not care for that arrangem,ent so... more

Great Staff & Breakfast

We were scheduled to stay at the Rundle Manor. (Do not, I repeat Do Not stay there.)But the staff at Ptarmigan took us in and treated us very well; Sophie and Hugo were great.The breakfast was great and free.Only complaint was the AC/Heating Unit. Made a lot of strange noises.

Banff main road

Great location!But you need not to stay in the room and get out!!!Enjoy the walk around the hotel to browseand if you can get to the Gondola for a great view at the top!

Banff Beauty

We loved our stay in Banff. We enjoyed The Ptarmigan Inn's location in town as it was close to all the shops. The breakfast was delicious and the staff was friendly. We saw lots of elk and mountain sheep just a short drive from town.

Just right choice!

Everything was just right for the price I did pay.Nice location, helpful stuff.I like breakfast they serve at the hotel.I would come to the Ptarmigan again.

Great Location

The location and indoor parking made this hotel a good experience for us. The staff was very helpful and friendly. The only negative was the noise from outside - we did have our window/door open since it was a bit warm in the room. It was a holiday weekend so the noise was not unexpected, the train that rumbles thru town it also really noisy but that cannot be helped. The hotel is not... more

Great location at Great Price

Loved the hotel's location and the free breakfast each morning. Within easy walking distance to all the shops. No charge for parking was a bonus. Only downside which is likely typical of most hotels in Banff was lack of air conditioning. This could be an issue for people who real like to keep the room ultra cool.

Great location!

Had a really good stay here. We only stayed for one night but it was clean, comfortable, perfectly located for walking around town, and the breakfast was excellent. I would definitely stay here again.

A Warm Summer Night in Banff

It was a very warm night in Banff. The hotel did not have air conditioning so it was not very comfortable. We did not get much sleep because it was to warm. There was a small fan in the room but it did nothing to cool down the room.

Perfect for everyone

Lovely hotel,good value,great location,just would have been nice to have aircon as we was very hot in the night .

Centrally located

We stayed here for one night in June. Centrally located near restaurants and shop. Free parking Nice and quiet rooms and friendly staff. Breakfast was all right

Very nice and Pleasent

Me and a few girl friends stayed at the hotel only for the one night to wonder around and enjoy Banff for the day. Our room was nice and clean, very quiet from other hotel noise's. The buffet breakfast was excellent, service great. I would stay there again for sure.

“Great staff service, personable,and informative of things to do and places to visit in area.”

We loved this motel - it looks

We loved this motel - it looks lovely, the staff are friendly and helpful, great value for money and it's centrally located in Banff.

We have stayed Ptamigan Hotel

We have stayed Ptamigan Hotel for 6 nights and enjoyed skiing at Lake-Louis and Sunshine Village. Staffs helped us many times. Location is convenient in Banff. We also enjoyed Jagzzy Bath in the hotel. Undergrounf Parking is very good, but not enough to afford for all guests. Ski locker is easy to access. We would like to stay there again.

“ We got to our room and it was hot. We called the desk and they said to open a window, that the heat was not adjustable. We opened the window and door and it cooled off. Because it was a first floor window, we again closed it and went for dinner. When we came back the room was again extremely hot. We called the desk and they happily moved us. The new room was fine. The bed was very comfy. ”

“When we arrived we asked for an upgrade and the hotel staff accommodated our request graciously.”

“The location of the hotel was excellent right in the heart of Banff. The service was excellent the staff friendly and overall experience excellent.”

“The location could not be better. The restaurant was rather expensive, but food was very good. Staff was helpful in every way.”

no to expensive no fridge no airconditioning

A night in the hot tubs

Room was very hot and the thermostat was malfuntioning. I was told to turn the thing to "0" to stop the hot air blowing in. Sink drained was very slow. TV did not funtion. The door frames were all jimmed with broken and craked frames that had been fixed but doors did not fit well.The bed was very nice and after room had been cooled by opening the door/window % sleep well.

Never again

We chose this hotel because of its location, room layouts and description on their website to spend the night of Sept. 10, 2009. But from the start it didn't go well. We booked the "superior" room because it offered a single queen bed with lots of extra room, a small table, an exterior view and a balcony (so we thought). The balcony was not guaranteed we knew but the implication was clearly... more

Great Location

The location was wonderful.The breakfast buffet was okay but not exceptional.

OK stay

OK, but rooms didn't have the best tenmperature control.Windows face into the restaurant area inside the building, hot.Noisy in the early morning (you can hear kitchen staff).

“This was the worse place I have ever stayed in. The room was extremely hot even though weather was pretty cool. The heat was on and you could not control it in the room. Other people were also complaining. We had to sleep with the windows wide open even though we were facing a back parking lot due to the extreme heat. Hotel was old and musty. The only thing it had going for it was location. I... more

Odd but enjoyable hotel

First off, the hotel staff was extremely friendly and helpful. The hotel is in a perfect location...just a pleasant walk from downtown Banff. Lots of nearby restaurants and a Safeway is just a block away. The hotel is attractive from the outside, but oddly built in the interior. Narrow hallways and rooms that are satisfactory in size...although I think a bit overpriced. Still, I liked it... more

“Great location! Nice room with free internet, but we had no outside window, just a small fan in the room and it smelled musty and was stuffy. Made it tough to sleep comfortable. The restaurant had good food.”

“This was a very disappointing hotel. Old, bad towels, very dark. 19" TV with green color. I complained about the TV and they did nothing. I complained about the dark bathroom and they removed the cover on the florescent lights.”

“NA.”

“This hotel was definitely not a 3 star hotel, it could use a renovation for sure, it was also very noisy and extremely cold, the in room heater did not work. We tried the restaurant for breakfast one morning and were told that we were only allowed to have the buffet, that they were not serving from the menu, the buffet was small and the food was obviously kept out for quite a while.”

“unbelievable lack of countertop space in bathroom area. Had to keep my toiletries on the floor! Didn't eat in the hotel restaurant because the prices were too high. We found other facilities nearby much more accommodating.”

“This hotel had dirty hallways, our room was smelly, bad parking, we were nearly in an accident due to messy entrance.”

“We were able to park our car and walk for the entire weekend.”

“We were given one hotel to go to, and then sent to another that was part of the family of hotels. I think we actually stayed at the Banff Inn. It was late; we were tired from hiking all day, so we just took the room and made the best of it. It really isn't very nice. But the sushi restaurant was good.”

“Not worth the price, small room. No air conditioning or temperature control. No windows in room. Very confusing layout, seemed like endless maze of halls.”

“Excellent location. Restaurant was good, service in restaurant and front desk were both excellent.”

“Generally it's a nice hotel with convenient location, clean room, comfortable beds. However we were woken up by a terrible noise from other room or rooms twice in the evening. It looks like the sound proofing needs to be implemented. We were also disappointed that they didn't provide tooth brush and paste.”

“Hope to include breakfast with the reservations.”

“Hotel was conveniently located, but the atmosphere was very noisy with the rooms situated to overlook the lobby. The breakfast was mediocre, but in all fairness we were the last to the buffet before it closed. Dirty dishes were in the hall from check in to check out. It was overall mediocre.”

“The room was clean and comfortable, although small. Parking and internet were free and were available throughout. Easy to find, good location in Banff. The buffet breakfast at the restaurant was not too good: powdered eggs, undercooked bacon.”

“Washroom has mold and mildew. Rooms have paper thin walls. Staff are not helpful - I checked out early rather than spend one more night in this terrible hotel.”

“I would recommend this attractive mountainside lodge/hotel because it is well located in downtown Banff. The room was not large but was clean and adequate. The best part was the very comfortable bed linens, assorted pillows, mattress pillow top, and duvet comforter. Staff was friendly and so was customer service.”

“Rooms were clean. Staff helpful. Great location. Nice decor. Internet access.”

“We were relieved when we arrived at the Ptarmigan. The rooms were fairly clean, the beds comfortable & the TV worked! We ordered room service late at night because the kids were "starving" and an hour later went to see where our food was. They had forgotten about us! It was nice to have underground parking. We didn't get a chance to try the pool, etc, but our major complaint is that the room... more

“The hotel clerks were efficient, although not overly friendly. Layout was a bit confusing and elevators were a bit wonky, but if you followed the signage, you could find your way eventually (not logical). The hotel interior was pleasant. Rooms were clean & had the amenities that we required. I would recommend this hotel again.”

“This was a terrible experience. The room was small and noisy. I was given a room with just one queen bed, despite the fact that I had indicated that the booking was for two adults. It should not be assumed that two people share a bed. Was not given any other options from the hotel and the room was too small to accommodate a cot. The room was right next to an atrium with a piano that was... more

“The room was unclean, the hot tubs were not working, the rooms were not sound proof enough you could here people yelling and running down the hallways. We didn't eat there as we heard the food was not great.”

“Location was great. Out side appearance nice, lobby front desk adequate. Narrow halls difficult to manage luggage and room too warm at night. We had an interior room which did not have a thermostat. Woke up being too warm several times during the night.”

“Great location! We had a superior room in the back of the Inn off the main street and it was quiet. We wish they had a mini fridge and microwave at times. The bed was wonderful and very cozy. No problems with room temperature like the other reviews because it was around 45 degrees during our holiday this fall. A nice reasonable priced hotel for the very Pricey area up the road.”

“The hotel was ok!”

“This was our second stay at the hotel in Banff - we did for 3 nights and then ended up staying an extra day. Our first room was pretty bad - old, not well-maintained, bad TV and no TV remote, hard to use shower, etc. When we needed to stay an extra day, we still decided to try to extend for simplicity's sake. The hotel wanted to charge additionally. The second room was better, but the whole... more

“The shower was very difficult to operate and drained very slowly, The TV was inadequate and did not have a remote (on our last day the staff found a remote the changed channels but not well, and it did not turn TV on or off. The carpet was stained and the room had very poor circulation (opened to an interior courtyard) the room was also very small. Interestingly we asked for an additional... more

“I would not stay there again. We did get our room moved to a room with a window to the outside but they also charge us more for it. The only thing you could get for breakfast was a buffet. Too hot in the rooms. Bathrooms small and the rooms just look old and worn out. TV service was very bare. No pool or hot tub.”

“Do not eat in the restaurant! Otherwise this is a very nice hotel.”

The Ptarmigan is pretty much what you would expect from a tourist-class hotel. In this case it is a hotel that clearly knows it has a great location and that is what they are giving you for your money (plus free parking). Like many so-so hotels they spend their money on the lobby while the rooms are comfortable but showing wear (holes in towels, worn carpet, etc.). That said, we knew that... more

I would not recommend this hotel to others wishing to stay in Banff. Whilst the common areas of the hotel were acceptable, I found that the bedrooms were not good at all. I was witha group of 4 others and therefore got to see what other bedrooms were like as well. The bathroom was horrible and the bath didn't drain water, the room was too hot and there was no air conditioning; the room was... more

“Would recommend to friends to stay there.”

“Absolutely fabulous bed. Best night sleep of our trip. No pool. Free parking. Restaurant looked good but we missed breakfast by 5 minutes. No service after 10:30. ”

“We were given almost the worst rooms and refused requests for extra cot for one kid. Both rooms had only one small queen-sized bed. ”

“They tried to give me a room that was terrible, I complained and they tried to give me a better room for $20.00 extra I was very upset.”

I thought the hotel was lovely and ideally located for where we wanted to go but unfortunately i was woken during the night to the noise of a mouse playing in the bin. They sent someone up straight away to remove him but found I couldn't sleep properly after that.

“The rooms we got were very dated and the bed was the worst we slept on in 40 years. The hotel was nice enough to upgrade us the next night to a nicer room but a hockey team was there and partied in the streets till 4a.m then the police arrived. The restaurant the cream for the coffee was bad and they did not bring my breakfast until my whole family had finished theirs. I have stayed at many... more

“Great location right on Banff avenue, and just minutes away from shops, restaurants, and bars. Our room was spacious and we got a great view of the mountains. The free internet connection for lap tops was an added bonus.”

“It was a little disappointing for a 3 star not outside windows and room very warm with no A/C. Convenient location, limited underground parking.”

“This hotel is in a great location. It is very quaint, romantic and cozy. The staff is friendly and helpful. I would definitely stay here again.”

“Wondered if we were stuck in an interior room. They were not full by any means, yet we were put in a room that looked into the lobby from the room window.”

“It was very clean, well kept and convenient to downtown things in Banff. It had underground parking which was also a plus as that is a very difficult part of town to find a parking spot.”

“Looked like someone had tried to break into the room we were staying in, door was all chipped around the lock. Stains on carpets and curtains in the room. People across the hall had ordered room service and set the leftover outside the room, leftover food sat there all weekend. No AC makes it tough to sleep.”

“Hotel was clean and had a great location. If you book a room, make sure it has windows that open to the outdoors and not the atrium. Our room did not have air conditioning, and it was very hot and stuffy.”

“When we checked in, the standard room had no view, the beds looked like they has seen better days, they had indentations, the room was very dark, the only window was facing the lobby of the hotel and the room was on the first floor. They did offer to upgrade us for 15 dollars a day more. This was not the 3 star hotel that I was expecting. I have paid less and gotten a better hotel in Banff.... more

“Some bath towels are worn out, they should consider to replace it. And, the sign to the lower-level parkade does not show in the lobby, and we got lost a couple times to find the lower level parking.”

“The rooms are lovely and clean and the service great. It is a very quiet Hotel well situated within walking distance to all of downtown Banff.”

“Comfortable rooms, Handy location, Friendly staff, Excellent restaurant.”