I bought a pair of the 2414 boots here with the Tuff Toe and the red wing mink oil to protect the boots, a 500$ investment. I never bought Red Wings before and the guy who was here sold me a broken pair of boots at new boot price. I seen these little marks on the sole area of the outside of the boots, I asked him what they were and he told me they were a part of the design of the boots, because... more

Great helpful staff. They were able to transfer a pair of boots for me quickly (I have a special size requirement) and called me as soon as they were in! Much better quality boots than other brands!

Just wanted to note that I was in last Tuesday to buy a pair of boots, and the woman who helped me was perfectly pleasant and helpful. She also mentioned that she was new, so perhaps this indicates a change in the lacklustre customer service that others have experienced in the past.