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2.5 stars 12 reviews

Rainbow World Indoor Playground & Party Centre

963 Brock Road South Unit 7
Pickering, ON  L1W 3A4

(289) 275-0159

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Reviews [12]
2.5 star rating
nav2014 June 08, 2015
Clean place, but terrible customer service during a birthday party

Surprise 6% gratuity added to Birthday party final bill. This was not mentioned at all during booking. No copy of bill given. Promised juice for kids was not available, substituted with a flavor that none of the kids drank. Promised coffee for adults was missing. The compressor for air guns was not turned on automatically. Had to ask for it during first 40 mins play then again after next 30 mins of play after cake cutting and pizza. Also, they jam pack one party after another, so you feel rushed

2.5 star rating
Savvy mom March 25, 2013
Extremely poor customer service!

Customer service is terrible.

2.5 star rating
Joy Sookdeo January 19, 2013
Not happy to see you

The room was clean but the cleaning is done while the party was going on you could not turn you back on your food or drinks it was gone sweeping and packing up of the snacks and putting them in your bags even placing some of the food at the front door (how rude) why should you pay for 2hrs ...the older woman was not very pleasant...why use the room for parties ???????? when they seem to want you out of there...never again

2.5 star rating
EAC December 12, 2011
Horrible customer service!!!!

I wish I had read these reviews BEFORE having my kids party there this weekend. The WORST customer service I have EVER experienced. It is too bad because the facility is great, but I will NEVER bring my kids back there again. My guests and I felt harrassed, the man (owner) was hovering over us the entire time. Getting mad at kids for being KIDS! He blocked the doorway into the playground so he could inspect each persons hands prior to going back into the play area. He actually turned a 2.5 year old back to RE-WASH his hands!!! I was so embarrassed, and felt horrible that my guests were subjected to this. I told the lady (other owner) how I felt at the end of the party and it seemed like she didn't even care. She just stood there with this silly smile/grin on her face the whole time! NEVER AGAIN, please be warned!!
And I am only giving this place 1 star because I have to give it something, otherwise it would be NO STARS!

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