Will not shop there again

We have bought two hitches and a bike rack over the last few years. When adapting the bike rack to a new car with larger hitch, they gave technically wrong advice, in spite of being asked a specific question relating to my concern. The problem almost resulted in the rack coming out of the hitch on the highway. They were not particularly concerned, blaming the employee's lack of experience.

Then, I asked for advice on adapting a ski carrier to our new car. They suggested an option that would cost nearly $100 before taxes. Some Internet research quickly found they were quoting using a discontinued adapter kit. The new kit would adapt the rack without extra parts and extensive customization. Either Rack Attack were not up to date or were willing to let me pay for the privilege of using up their stock of old parts and giving me a more expensive solution (by almost 2.5X).

I will not shop there again.